Exide Industries — quality of service staff of exide batteries.

Address:

560027

A complaint was registered at kolkata yesterday (29/09/17) with regard to sending your technician to recharge my exide maruti 800 car battery which has drained out. All essential details were provided with regard to the address, land mark, mobile number while registering the complaint.

This noon, i received a call from number [protected] stating that the technician would contact me once the complaint he was currently handling was solved.

Subsequently i received a call from mobile number[protected] asking for details pertaining to the landmark, address and the nature of the complaint all of which was provided for.

The technician rang me up later again stating that he is unable to locate the landmark provided. He also stated that he is not clear about the location where he was at that particular time. When i called up the first number provided above, i understand that the technician has stated that such a landmark, as provided for, does not exist. I was also told that i could register a complaint against the service people if i wished.

Would i be providing incorrect details to your service staff to have my car battery checked?

I did not expect a response overall, like i did, from an organization who are market leaders in batteries. If for any reason exide is unable to provide the due service expected from them, it would be prudent to let customers know of it.

Regards.