Exide Industries — Service man not arriving to address the complaint after more than 48 hrs

Address:

781003

Hi
I have lodge a complaint at the call centre on 26.4.2017 regarding issue in my exide battery. Complaint number has been registered as easa00001006v190. I was assure that the service person will contact to address the issue. The service person contacted me on 26.4.2017 to collect the address and assured that he will visit that day. But its more than 48 hrs the authorized person has not yet visited. On contacting him he replied that his office has assigned for other job for which he is not able to visit.

Can i be assured for an assurance whether your man will visit or not and by when. This is urgent

Ashok kr borah
[protected]
Complaint no - easa00001006v190