Exide Industries — Sf sonic inverter battery replaced but not delivered to me

I am complaint at sf sonic customer care.that note my complaint and send the inverter battery to local dealer where battery was purches battery type FST0-ST850. And serial no:A1F7E252019 . That batteryery was replaced but sf sonic company not.delevrd to me from 3 months.and I was call the company service engineer but they are not answering on yet.
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    Exide House, 59E Chowringhee Road, Kolkata, West Bengal, India - 700020
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