Exide Life Insurance — not received the policy copy sir

Please provide the policy copy... As we have received the message dear customer, your exide life insurance policy no.03933438 has been issued & dispatched through registered post with awb no rd[protected]in. The message received as on 12 feb 2019. So kindly confirm the same related to the policy copy and track the policy copy. Thankew for your support...
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    Exide Life Insurance Phone
    +91 80 4134 5444
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    3rd Floor, JP Techno Park, No. 3/1, Millers Road, Bangalore, Karnataka, India - 560001
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