Exide — No redressal of complaint under warranty

Address:

Allahabad, Uttar Pradesh

I purchased a SR 500 battery serial number 19465/1WD from M/s Chawla Enterprises Allahabad vide cash memo no. 225 dated 7/11/12 with 3 years warranty. Battery deteriorated very fast and stopped giving backup since the beginning of this summer. A complaint was booked on phone against complaint no. NUTH[protected] dated 21/5/15. We tried to approach Exide on toll free number several times since then. But toll free number did not respond. Several emails were sent at [protected]@exide.co.in requesting them to look into the matter. After several reminders Exide service engineer visited and identified that battery is working at only 3% of its capacity vide his daily job sheet no. 382 dated 1/6/15. He informed us that he will replace the battery. But since then, there is no further action. After several reminders we received a call on Thursday 4/6/15 that the battery will be replaced on Friday on 5/6/15. But till the evening of Saturday 6/5/15 no body turned up. We are living without a single minute back from the battery from last 17 days. There is no point getting replacement after summer is over. What is the meaning of warranty if we can not get replacement after 17 days of complaint. I am left with no option but to lodge this complaint. Anticipating a prompt action.