Exide — Subject:- Regarding reconsideration of genuine claim of Dr Rajesh Singh Bhau under Referance Number- JMU3284921. Request [protected] (Very Urgent)

Address:

Jammu, Jammu and Kashmir

Respected Sir, I want to acknowledge the following genuine points against the rejected claim by Mr Dogra Sales Executive, Jammu Division Jammu. I purchased a Diesel Ritz Battery of my car from Chandigarh in the month of Jan 2014; the Battery has a warranty of 18 months and a Pro Ratta Warranty of 24 months. I was not satisfied with its performance for I had paid 2 to 3visits to the authorized Service Centre of Jammu and Kashmir due to its inefficiency. Though it is a maintenance free battery yet I had to fill battery water before I went for long journeys oblivious of the fact that this battery was continuously leaking from the base for the last one year. This led to rusting of its base plate which eventually damaged it. On returning home after a long journey I was astonished to detect a leakage in the bonnet thinking it to be water leaking from the radiator. I rushed to Peaks Maruti Workshop where after inspection it was told by DGM, Mr. Rajeev that this leakage was from the Base of the Battery not from the Radiator. Due to my Good will he deputed a driver to carry it to Authorized Service Centre Gangyal as the battery was under the Warranty period. I took the Battery to the Service Centre Gangyal. It was told by Mr.Dogra that the Exide India limited does not cover the accidental damage to the outer covering of the Battery which was totally unjustified as this was not the case of accident. No modification has been done which can be harmful to the battery. My vehicle is of 2009 model and I am following all the regular norms regarding service and care of the said vehicle. He advised me to go for a repair of the outer covering from the junk dealer which was intolerable for me as I had purchased a branded product and it was their responsibility to find solution to my problem. The Registration Certificate (copy ) of my vehicle and the original copy of the warranty Card is lying with Mr Dogra. Please reconsider your decision and replace the battery at the earliest as the same is within the warranty period. I am facing a lot of trouble due to it and my Ritz car is lying defunct. I believe in this brand Exide has always been my first preference. I need a comprehensive solution of the outgoing problem. If your good self is unable to solve my problem, I would request you to give your solutions in writing at the earliest. I[censored]nsatisfied at your end, I may have to move the honourable Consumer court which I am most reluctant to do. So, please solve my problem immediately to prevent any inconvenience to both the parties. I am sure you will pay attention to this problem and act appropriately. Dated -30/05/2015 Thanking You, Yours sincerely, Dr Rajesh Singh Bhau. Oncologist, Directorate Health Services, Jammu