Ezone — Worst experience in ezone at royapettah, chennai

Address:

Chennai, Tamil Nadu, 600053

Dear Sir/Madam,
I had been to E-zone shop at Royapetta in Chennai, Tamilnadu (in Big Bazzar) on 09/11/15 at 8.00 pm (Retail invoice no – xxxxxxxx, ST: xxxx, Bill dated 09.11.2015)

I had very bad experience in this shopping. I bought LED TV at ezone, when I purchased it has to be delivered on Wednesday (11/11/2015). After sales in charge approved delivery on mentioned date I took the purchased and paid money.

On Wednesday (11.11.2015) I have waited for delivery but not delivered on that day.

On Thursday (12.11.2015), I have waited for delivery by canceling my all the work and my outstation trip also, after I called in-charge but he is not responding properly and try to disconnect my call. After so many calls I reached store manager to deliver the product and he assured that it will be delivered very next day.

On Friday (13.11.2015), after waiting long time I reached customer care executive Mr. Pawan to complaint about my product delivery (complaint no. [protected]). After he spoke to store manager, store manager called me and said it will be delivered today. Even that also not delivered.

After so many follow up calls I got the product on Saturday (14.11.2015) around 1pm without installation. Then I called so many time for installation. Finally it has done the installation on Sunday (15/11/2015) around 1 pm.

After so much follow up (11.11.2015 to 15.11.2015) and spending much time for delivering the product from your end. And also I lost of money by sitting the home to receive the product. This is the worst experience in my life for the product purchase. Hereafter I never think about Ezone and never recommend to any of the people. I completely lost my interest on the product.

I am really disappointed with the service and not sure how Ezone will provide any service related to the product in future.

Improve your customer service else you will die in the business one day.

E. Balaji