Ezoneonline.in — LG inverter ac billed more than MRP

Address:Bangalore, Karnataka, 560114
Website:It is not website. It is about overbilling

Placed an a order for lg inverter ac 1.5 ton at rs 44040/- and paid 39040/- after adjusting exchange coupons for rs.5000/- on 07/04/17. After about 3 weeks mr. Lakshmidh from ur jp nagar, bangalore branch advised me to opt for another model with the same features and at the same price as there was some delivery problem with the model i booked and paid money. As i wanted faster installation i had to agree and the same was delivered on 29/04/17 and was installed subsequently. From the tax invoice i noticed the cost of the unit was only rs.43290/- clearly rs.850/- less than the earlier model i booked. Mr. Lakshmish's statement that the second unit offered to me at the same price was incorrect, to put it mildly. It is a clear case of over billing... Billed more than the mrp which needs to be returned immediately. This was brought to the notice of mr. Lakshmish who promised corrective action but nothing has been done so far. Efforts to contact him over phone proves futile. Message sent to him was not responded. This amount together with the reduction generally bigbazaar/ezone offers on the mrp needs to be paid back immediately.
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EzoneOnline.in customer support has been notified about the posted complaint.
May 19, 2017
Updated by Chenkottaimr
It is more than a week. I am yet to get my money back.or do I have to escalate and take legal recourse?
Complaint comments 

Comments

Dear Mr. Chenkottaimr,

Regret the inconvenience caused. Please share your contact number so that I can take it up with the team.

Regards,
Priya
Future Group
My mobile no is[protected]. For ur information. Thx
Dear Mr. Chenkottaimr,

Thank you for sharing the details.I have escalated your concern with the respective team.Please write at [email protected] with reference id 8665 for future communication on the same.

Regards,
Priya
Future Group
Chenkottaimr's [Complaint's author] reply, May 15, 2017
After seeing missed calls from ur. Ezone office no.918043320607 I called back and the staff who answered was asking me what it was about when the call was from them. I disconnected because it was not taking me anywhere. The issue is still at square A only. For ur information.
Chenkottaimr's [Complaint's author] reply, May 19, 2017
Ms Priya
I am sorry to record that I am yet to get my money back. Am I being forced to take recourse to legal steps? Pl respond.

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