Fabric SPA — Designer Cashmere blankets ruined!

Address:

Bangalore, Karnataka

This is to bring to your notice that I'd given 24 articles of our aircraft linen (bed spreads, pillows, pillow covers, blankets etc) for drycleaning on 14.01.2015 at the Indiranagar outlet of fabricspa. I collected the articles more than a week later only to find 4 designer blankets ( 75% Cashmere 25% wool) completely damaged and beyond recognition. There was no time to rectify the damage as the blankets had to be carried on a long international trip so I left one blanket behind (at fabricspa) and requested Mr Sunil, the outlet Incharge to immediately conduct a thorough examination and rectify the damage caused. The blanket is from a boutique called 'Ezma' which is based in Delhi and Gurgaon, respectively. It has clear instructions written on a tag that states "75% Cashmere 25% wool", " Dry clean only", " Steam iron." I called up the boutique to gather more information about the 'wash instructions' and found out that as long as the instructions were followed the garment would retain its quality for years to come. Our blankets however, were unfortunately washed and dried!! While I was away on a trip (26th Jan- 3rd Feb), my colleague also checked with the manager on the status of the blanket but all he was told was to wait for a few more days as the blanket had been sent to the factory. After my return I visited fabric spa again and nobody took ownership for the damage caused. All they kept repeating was that, "we can't take a call!" Well then who is supposed to take a call on this matter? The blankets look shrunken and rough. They no longer have the sheen that they possessed prior to being sent to fabricspa. Please have a look at the pictures attached to understand the seriousness of this matter. This sort of damage is irreversible and I don't have to be an expert to say so! I'd received calls from the fabricspa factory asking how much the fabric had shrunken in inches? Was that even relevant? Fabric spa's attitude towards addressing this issue for a regular customer such as us is deplorable. There has been no promptness, whatsoever shown by the team which shows sheer disregard and callousness on their part. The person in charge who's "looking into the matter" only "buy's time" from us. Its been 2 weeks since I've been chasing him through phone calls and emails but he's least bothered about keeping us updated on the status of the blankets. The blankets are positively ruined and cannot be used on board a VIP flight. The customers have paid approximately Rs 25, 000 for each blanket and it is not fair for them to take a hit for fabric spa's incompetence! We should be fully compensated for this carelessness that has cost us dearly. Disappointed!