Falcon Bus — Complaint against bus driver / conductor

Operator PNR[protected] Booking Reference[protected]

We book this bus ticket in falcon bus wia yatra.com
customer come ahmedabad wia flight mumbai to ahmedabad and flight delay by indigo and bus operator change my booking in 11.30pm bus.

when i reach airport so i have received driver number and i call bus driver my pickup point in PALDI but driver tell us pls come next stop Satellite and he not pickup in satellite and then he tell us come S G HIGHWAY so i going in in SG highway then i call driver again and again but he not pick my call and then he call me he forget to pick me in SG HIGHWAY stop.

i call this number - +91-[protected]

then i book car and travel to jamnagar

i humble request pls file my complaint in FALCON bus and give back full refund with my rickshaw and taxi fare.

thanks
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2 Comments

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Hello Mr.Abdul,
Greetings from Falcon Bus lines.
This is regarding the complaint that you have raised against your booking with PNR[protected].
My team had a word with the Ahmedabad on-board staff of your bus i.e 7907.
You were late for your pickup at your boarding point at Ahmedabad airport due to your delay in arrival of your flight.
We modified your bus timing from 9.30 pm to the 11.30 pm bus.
Sadly you still missed your 1st boarding from the airport for the 11.30 pm bus.
The bus then waited for you 20 mins extra at Paldi, but your phone was not reachable hence the bus had to leave.
Thats when the driver asked you to come to Satellite.
You turned up at Satellite too after the bus left from there.
The same happened at SG highway and hence the bus left without the said passenger.
We regret any inconvenience caused to you on this occasion.
Under the circumstances however, we are unable to comply with reimbursement .
We recommend that passengers make sure they keep a buffer between they Flight arrival timings and the bus timings to avoid any future mishaps.

Falcon Bus Line Pvt Ltd
Thanks & Regards
Maria G.
Customer Relations
Hello Mr.Abdul,
Greetings from Falcon Bus lines.
This is regarding the complaint that you have raised against your booking with PNR[protected].
My team had a word with the Ahmedabad on-board staff of your bus i.e 7907.
You were late for your pickup at your boarding point at Ahmedabad airport due to your delay in arrival of your flight.
We modified your bus timing from 9.30 pm to the 11.30 pm bus.
Sadly you still missed your 1st boarding from the airport for the 11.30 pm bus.
The bus then waited for you 20 mins extra at Paldi, but your phone was not reachable hence the bus had to leave.
Thats when the driver asked you to come to Satellite.
You turned up at Satellite too after the bus left from there.
The same happened at SG highway and hence the bus left without the said passenger.
We regret any inconvenience caused to you on this occasion.
Under the circumstances however, we are unable to comply with reimbursement .
We recommend that passengers make sure they keep a buffer between they Flight arrival timings and the bus timings to avoid any future mishaps.

Falcon Bus Line Pvt Ltd
Thanks & Regards
Maria G.
Customer Relations

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