Falcon Bus — Illegaly taking luggage charge and verbal abuse

Address:

Rajkot

My wife was travelling in falcon bus at 7:30 pm from jamnagar to rajkot.
On booking it was clearly mention that per person 15 kg luggage is allowed but still after boarding during journey luggage charge was repeatly asked and owing to single female with kid my wife had to give. On reaching rajkot i tried to anquire regarding charges but no satisfactory answer and instead verbal abuse. While i was on steps of bus driver started driving with doors open. Really very rude driver and office staff at rajkot raiya chowk branch.
Charges taken in bus and receipt was not given on boarding at rajkot but on repeated asking a fake looking receipt which is attached hereby was given and that to on repeated asking.
Very unprofessional approach by falcon travels rajkot unit.
Kindly look in to the matter as like myself many would have and many will be robbed like this in future.
Price near to ticket was taken for luggage of 3 backpacks..
Pls have a deep look in to these matter asit may affect many loyal cetizens of rajkot by cunning practice of falcon travels jamnagar/rajkot