I along with my wife booked a ticket from Mundra to Ahmedabad on 14.03.2021 vide booking ID 46HXQJ7J and PNR no[protected]. Following are my concerns:
1. The bus departure timing was 09.30 AM. However, I received a call from [protected] & that person informed me at 9.00 AM the departure time is 09.00 AM. However, I didn't get any message about this change.
2. Some we rushed and reached Mundra bus stop and after reaching to bus stop at 9.05 your representative i formed that you both have to travel in Maruti ECO up to Gandhidham.
3. The maruti ECO was not having AC running and seats were uncomfortable. While requesting to switch on AC, he informed AC will not start.
4. After reaching to Gandhidham, your representative Mr Rathore informed that the bus is yet to come.
Overall experience with Falcon was very poor. I booked the tickets after viewing your ratings. However, I am disappointed and request you to kindly look in to the matter seriously for sustaining the business.
With regards,
Vijay Vispute
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