Falcon Bus — Worst service in terms of communication with customers as well as pickup service

I booked ticket to jamnagar from Ahmedabad. The bus is at 11:00pm from Ahmedabad airport but no one called me to pickup untill 10:50pm. i contacted bus operator he asked me to wait, but until 11:10 no one contacted me. then i contacted the bus operator again, then he said the bus left and i need to come to a different location to pick the bus. since its late night i dont have anyother option but to reach there, and the cost to reach there is equal to the fare of my bus ticket. i questioned regarding this once i reached the office, the staff was like we called and u dint pickup. but i dint receive any call from the. so i asked them to show the call log but they were reluctant to show it. One of the Worst customer service !!!