Fancode — Pathetic service, exchange not processed

Looks like a FAKE site to shop. Or else you have NO idea about customer service (too too far from giving even a decent experience)
Order no. - FC[protected]
Ordered a Slub Tank pack of 2.
Received an XL size, but as it was a bit bigger, requested for an exchange it to L size.. Till then it was fine.
Once the order was picked, that's it, there after NO response from them...
Waited waited waited, then if you see NO contact number available, which e-commerce site today doesn't have a phone number to connect. Crazy...
They have WhatsApp support which is even more pathetic, the requested L size is available but they are not ready to exchange. After insisting so much & chatting with numerous of their reps, now theybahve agreed saying it's been a week they received my order back & they are processing a coupon code as an exchange.
When I can see requested size is available, you are unable to see it is it?
What a pathetic experience. Please avoid this worthless company for your shopping needs. Or else you will only waste your entire time & leave you with a bitter experience only because of their stupidity!!!
- Raghu
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