Fast Cargo Packers And Movers — Items lost and asking for money

Address:	New Delhi, Delhi, 110074
Website:	fastcargopackers.com

I have booked Fast Cargo packers and movers (Shop.No G-1 Shade.No.5 Near Dilshad Garden Metro Delhi-110095 )on 3rd of Sep, 2016 from New Delhi(Chhatarpur) to Guwahati(Beltola) and on 4th, my items have been loaded from my New DELHI HOUSE. They told me that the items would be delivered within 10 days. I also insured an amount of 60k for my items which they gave me the receipt . They asked for a total amount of Rs. 11, 500/- where i paid 9, 500/- to them (80%) already on the same day and they asked me to pay the rest of the amount (2, 300/-) after delivery. I kept on waiting for my items and kept the track record too. On the 11th day, i contacted them n they told me that the loaded truck are at Srirampur Border (15th of sep, 2016) and i will recieve a call once the truck is in Guwahati. In the meanwhile i was contacting them till Saturday and they gave me the same information. I still thought to wait till Monday( 19th of sep) and i called them up. First they never care to inform me and i always call them up to follow up the status. And on Monday, when i called them up again to know the status, they told me that the truck is still in SriramPur Border and they will start in the afternoon and i will recieve the items max by Next day morning. I was getting frustrated with their replies as it was hampering my business too as i already gave words to someone for Monday. I kept on waiting till Tuesday afternoon (20th Sep, 2016) and after 6/7 calls, they answered my phone and said that they need 100 % payment and only then they can deliver the items and we need to pay thru online and they will deliver within 24 hrs as the items are in Guwahati and in some godown. I refused to pay as i had been told that they will collect the remaining amount after delivery. And im not even aware about my items whereabout and the conditions too. And when i said that i will complain to police, they said we can do anything and now we need to pay service tax extra, so total is 5, 800/- we need to pay immediately or else they will charge more. And when we asked where is the godown, they didnt answer. And till today, i.e. 21st of Sep, they are not answering my phone calls neither they are calling me back. I have all the bills at hand. Now, i received a mail asking for 16k more and asking me to transfer the money immediately. They are fraud and cheaters.