Fastrack — 4 times defect in brand new watch. | |||||
I have bought brand new fastrack watch item no. Ng38021pp10cj on 2nd april 2017. After that it stops working within 1st month only i have repaired it in patia service center, bhubaneswar twice. I have asked for reciept they told me that was a minor defect no bill required. Then after the close of that service centre i have shown it in sahidnagar service centre and i have a bill of it. Again phone is lagging. So i have visited there they asked me to come after 15 days. So i need to exchange this watch as soon as possible within 4 months it is 4 times defected in the same case only. No service centre can fix the problem permanently. Please take action immediately. Was this information helpful? | |||||
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we
always strive to make things right for our customers.
We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number/ email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal,
and we go the extra mile to ensure our customers are happy.
In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve