[Resolved]  Fastrack — Battery replacement

Address:Hyderabad, Andhra Pradesh

I bought fastrack watch model-- NE1474SM02 on[protected] . My battery was dead within the warranty period ! i went to the retailer and i was provided with a replacement free of cost ! On asking for a receipt for the new battery i was denied one ! while buying i was told dat the battery wudnt die atleast for a year but was dead within 9 months ! And now during replacement i was told the same ! I wasnt even allowed to know if the battery was a new one, original fastrack, or some roadside battery dat wud again last for about 2 to 3 months after which my warranty period would be over . I request fastrack to loadge a complaint against the retailer and provide me with a new battery with a receipt showing dat it is original and will last for atleast a year ! The retailer --- Maruti watch and electronics 4-1-834, Abid Circle, Opp. Nehru Statue, Hyderabad . PIN - 500001 cont no.[protected] [protected]
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Aug 5, 2021
Complaint marked as Resolved 
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Dear Rishabh Racer,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number and email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve
Dear Rishabh Racer,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number and email id, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Regards,
Steve

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