Fastrack — broken sunglass frame within a week

Sir. I purchased a sunglass from your orrisa bhuneswar store uni iii. Store state code is 21 with cost of rs 1345. Item code is p370br3f. Fastrack igear. Hsn code is 9004. On 15/08/2017.
Sorry to inform you that within a week ie. On 21st of august the frame of sunglass has broken. As i was on tour so not in position to go there again. When i contacted on mob. No the dealer of your co told that we are not liable. We can't help you.
As a good co. You must have a policy for replacement in this type of problem. I am not a child. I am a 58 year old person & know that how can handle the glasses. I always keeps sun glass in a box.
In these circumstances please arrange to provide the proper support, otherwise i think my money has gone in vain
Than i would never purchase any item of fastrack. I also advised to my friends. Nd use the so i am sites for awarding of other person.
D s tripathi
Mob no. [protected]
Eemial - ds. [protected]@sbi.co.in