Fastrack — complaint about fast track chennai

Address:

625, Sirumani Nagar, Blakrishnapuram, Dindigul, Tamil Nadu, 624005

I have booked through fast track app from my location to chennai airport on 09/11/19 at 11.15 p. M. I booked at early noon on the same day and i got confirmation message too. Till evening i didnt get the drivers number then i called them and ask about the status they said we cant check the online booking through phone call and your booking is confirmed driving will call you before 10 mins of pick up. I waited until 10.45 and i called costumer care and they were simply saying no cab is there around your location like.
Then i talked them very politely and explained to my situation its not possible to book by other cab now and i have many luggage with my family they repeatedly said we will arrange you sedan that too after 40 mins. After very long conversation they agreed to send a suv after 20 mins and they cut the call.

Then again after 15 mins they called and said only sedan is available no suv, again started arguing and finally they said they will arrange some other vehicle at least around 11.30 i got a call from a driving and speaking very rude and saying he may reach my location after 40 mins more. Really i got frustated too much and finally decided to quit arguement with them and i cut the call

I arranged some other local cab at that mid night and reached airport at the neck of moment and finally get inn.

My strong advise to all really dont book with this fast track at any cost if you have an emergency they wont worry about your personal commitments,

I can give negative 5 star for their services.

Worst attitude people working and they are not transferring calls to higher officials as well.