Fastrack — complaint about fastrack watch service from showroom | |||
Dear Sir, I have purchased fasttrack 9336sl01 watch from Vijay Watch Agencies, Solapur, Maharashtra. It was not running well. I have given for repairy for 3-4 times. He given me telling that now its resolved, but its was not resolved. At fourth time he given me the watch by changing second hand of the watch. The previous was red colored second hand, and he given me with yellow color second hand. I asked him about this then he told me that it is not changed. Again I was having same issue with the watch. It was not running good. Then he told that we will send it to company and machine will be changed. After one and half month he given me the watch by chaning the hour and minute hand of the watch. When I asked about that he is telling that it is not changed. Your model is having same minute and hour hand. When I asked to show same piece, in that piece the hands were different. I asked him about this he is telling me that the changed this. We dont know about this. At that time i told him about last time you have changed the second hand, at that time he accepted that they have changed it. This time whatever the minute hand and hour hand is, it is not matching the watch. It is not looking nice. So please look into this issue. It is very serious issue. He is making people fool. Waiting for your reply. Thanks Anand Jaju Ph:-[protected] / [protected] Taluka-Akkalkot Dist-Solapur State-Maharashtra Was this information helpful? | |||
Fastrack customer support has been notified about the posted complaint. | |||
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5 days over still my issue is not resolved..
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number to make sure we resolve your complaint completely.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve