[Resolved] Fastrack — Defective Sunglasses

sangeetanaik

from Bengaluru, Karnataka

Address:

North Goa, Goa

I had purchased Fastrack sunglasses on 13th of July 2014 form Fastrack store, 18th June road, Mahalaxmi chambers, 1st floor, Panaji- Goa. After getting it home, I saw the product was defective and hence I went to exchange next day. I was told they will repair and give me within few days since it is under warranty. Now I am being told that they will give me replacement advice which I can use for next purchase of the amount I paid for the sunglasses. I had given it to repair. If it cannot be repaired then I want the same defective product back and not the replacement advice. I kindly request you to either give me a new product or pay me refund in the form of money and not replacement advice. The service record number is 1630 and 1631.

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Aug 14, 2020

Complaint marked as Resolved

Fastrack customer support has been notified about the posted complaint.

Aug 06, 2014

Updated by sangeetanaik You can contact me on [protected]

Aug 06, 2014

Updated by sangeetanaik It is over 20 days now and I have not been given any satisfactory solution yet. The service centre does not even update me about the progress. To my horror, yesterday they were teaching me difference me replace and exchange in order for me to settle with the replacement advice. I had clearly told them in the beginning that I do not want gift vouchers which they in a fancy way call replacement advice. Since they said they will try to repair or repair it I had given them the product. Now they are saying neither they can repair nor replace. I told them to give me the defective product back but they are not ready to that also.

This is bugging me. Kindly help. I want the same brand new product with no extra charges.

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Comments

Titan Company Customer Care

from Pune, Maharashtra

Dear Sangeeta Naik,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

sangeetanaik

from Bengaluru, Karnataka

Hey Steve,

Do you copy paste the same message to everyone? If I get any solution to my problem then only I will believe that your group believe in customer satisfaction. Just for the sake of acknowledging do not reply to my complain rather give me a solution.

sangeetanaik

from Bengaluru, Karnataka

In spite of so many days I did not get any solution to my problem. Even after putting the complain on this forum I did not get output from Fast track team.

Today again I got the call from the service centre saying they will give me replacement advice. Either give the same new sunglasses or refund.

sangeetanaik

from Bengaluru, Karnataka

I did not get any solution so far