Fastrack — fastrack fc road, pune - outlet issue-[protected]

Address:	411004
Website:	www.fastrack.in/home

Dear team,

please find herewith attached *credit note cum tax invoice*. I had
purchased at fastrack sun-glass from fc road store on 2nd october 2018 to
gift on my brothers birthday which was on 6th oct 2018.

and somehow my brother does not like which product i brought. So we
visited store on 7th oct 2018 to buy another sun-glass. The product which
we like was not available in box pack (New piece). We requested store
keeper / supervisor to bring a new piece. He assured us that he has ordered
the product and will be arranged in couple of days.

we visited after two days on 10th oct 2018 but it was not available. Again
i requested him to make it available since i was travelling all along from
other suburban city (Almost 57 kms). Again he promised and requested me to
come by same weekend i. E. On 14th oct 2018.

i visited on 14th oct 2018 but the product which they had received was
faulty/broken. So they told me that they will call me once they receive
another product, but today is 24th oct 2018 and i am still awaiting for
their call.

i don't know why they are making false commitments if they are not able to
fulfill customer requirement. When i inquired more about product delivery,
they informed me that we have this piece (Broken/faulty), you can take this
otherwise we don't know when fresh piece will be delivered/available at our
store.

i request you to involve someone into this since i am frustrated to follow
up with them. Or please share concerned person's no. To me so that i can
take this matter with him.

please provide me escalation matrix to escalate this matter.

each time getting different promises from different person.

the store person with whom i met are listed here : mr. Vikas, mr. Akshay
tambe.




—
thanks & regards,

kale rohit m.
mob. +91 [protected], +[protected]