Fastrack — Faulty Fastrack Watch - Completely Dis-satisfied

ravishnotaney

from Delhi, Delhi

Address:

New Delhi, Delhi

I had bought a Fastrack watch ( details attached ) from Samay, Kamla Nagar, Delhi on 18th Apr. 2014 & gifted it to my son After a few months it started giving problems - went slow & even the polish on the top also got worn off without much of a use Since it is under a 2 year warranty, gave it back to Samay so as get it set right, it was returned back to me after repair stating that the complete machinery has been replaced & nothing much can be done on the polish on the top Even after the repair, the watch is not functioning & not giving the correct time ( going slow everyday ) I would like my watch to be replaced with a brand new one & a fresh warranty being given on the same, if not possible I would like to have a complete refund of the total amount Titan being one of the best brands in India & we being bent upon using & promoting an Indian brand, we are feeling cheated with the kind of quality & service being offered by this Top brand Indian watch company I am loosing trust in TITAN & related brands, will make sure I never buy or even recommend a TITAN brand watch Awaiting a positive response to atleast satisfy myself for having chosen a worthwhile lifetime gift for my son Regards Ravish Notaney A/C-1, 157-C Shalimar Bagh Delhi-110088 Ph. :[protected]

Was this information helpful?

No (0)

Yes (0)

Fastrack customer support has been notified about the posted complaint.

Related Fastrack reviews

View all 938 Fastrack Reviews

Comments

Titan Company Customer Care

from Pune, Maharashtra

Dear Ravishnotaney,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.

As per our records, your complaint was already registered with our help desk team on 17/05/2015 and the ticket number is as follows 827794. Your ticket would be addressed & closed at the earliest.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Titan Company Customer Care

from Pune, Maharashtra

Dear Ravishnotaney,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,

Steve