Fastrack — non availability of strap for model no 6004 (wrist watch)- a reminder

This is to bring your attention into a major problem faced by me for the last 16 months. I purchased a wrist watch (Model no 6004) from one of your dealers. Later the strap had a damage and it is not usable now.
I visited many of your dealers in thalassery and kannur in kerala (Fastrack service centre in city centre kannur too) and they noted down my mobile number telling that they would ring to me. Till now, i have received no call from any of your dealers.
They details are given below:
Model no: 6004
Date of purchase :14/11/2013
Dealer's name :time palace, old bus stand, thalassery, kerala
I would like to point out that fastrack is an esteemed company and the good service after sale also is expected from you. But unfortunately that is found lacking in you. Let me remind you that for the last 16 months, my wrist watch is of no use to me.
Hoping that you will look into this matter seriously and do the needful at the earliest...

Contact me :[protected]
Dr. Sinumol thomas
Asst. Professor
Dept. Of malayalam
Govt. Brennen college, thalassery
Kannur, kerala