Fastrack — Product spares not available | |||||
My name is Christopher, I am from Bangalore. I am really disappointed with the fastrack services. My concern about the Fastrack watch model 4052PM01. The watch is concealed with a Plastic that connects the chain and the plastic broke. Now I am not able to use the watch though its in working condition.I have the chain for it but i cant use. Thats the saddest part. Its my mistake that I chose that watch. However, I never thought that Fastrack can get to this level of stop the production of the watch and the SPARES as well. Wow what a service. I have been troubling people from the outlet who sold me this. After all, I have even checked with the stores out of town when I had been to. I have given up after trying all the possibilities.. I am not really happy. My expectation is when a company manufactures something, the product should have prolonged services unless its a software, rather putting the users in this situation. Its not about the ability to buy another watch, However its about the the thought if I have to buy the same brand. Service is more important for a business. Thanks Was this information helpful? | |||||
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.
Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve