Fastrack — regarding a bag

Fastrack — regarding the service of bag
I had submitted my bag for repair work. It took around 45 days. But then also is not completed. Its not look like original product. Some of the real elements are missing in the bag.
Really worst experience with the fastrack. I'm not expecting this from ur side.
Again i returned back. Clarify the issue as early as possible.
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Dear Shekhara,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number &email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve
I purchased this watch on[protected] and one year has not completed yet and 2 times i need to go to centre for carbon clearing and 1 time for submitting it for machine replacement which took one month and again now its rotation is not working...
How can anyone trust fastrack? Tell me now?
Even after it is a latest edition watch...

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