Fastrack — Replacement of Fastrack Watch

Address:

Coimbatore

Sir,
Myself, Julfia from Coimbatore. This is to bring to your kind notice that I purchased Fastrack reflex beat 2.0 in September 2020. Right now, the watch is functioning well but unfortunately the strap got cut into two pieces. I am unable to wear it now. I took the watch to the Titan showroom in RS Puram, Coimbatore to replace the strap. I was shocked to hear that the strap could not be replaced as that model does not support this feature. This is disheartening. I could not afford a new watch. This was not acceptable from a brand like Titan. The products should be manufactured in a user friendly way. I would like to raise a complaint on this matter and request Titan to replace the watch.
Kindly do the needful.
Thank you.