Fastrack — Requisition for new strap in place of broken one

cwmulay

from Sangli, Maharashtra

Address:

Jalgaon, Maharashtra

I have deposited my wrist watch at Prakash Watch Company, Bhusawal in December because its strap is broken. I visit the shop intermittently to enquire whether the company has sent new strap. The owner tells me that many of his complaints have not received any response from the company. Kindly help. -Ketan Mulay([protected])

Was this information helpful?

No (0)

Yes (0)

Fastrack customer support has been notified about the posted complaint.

Related Fastrack reviews

View all 937 Fastrack Reviews

Comments

Titan Company Customer Care

from Pune, Maharashtra

Dear Ketan,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Titan Company Customer Care

from Pune, Maharashtra

Dear Ketan

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve