Fastrack — Service Issue, commitments given initially and then turned down at the time of delivery

Address:Pune, Maharashtra

HI, I had an issue with watch strap and went to store near chinchwad and they took the watch and given me commited that they would get it replaced in 8 days, when i called them on 7th Day to know the status, they turned down and said to collect the watch back.
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Dear Maheshb4u20,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve
Dear Maheshb4u20,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Regards,
Steve

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