Fastrack — worst online service....never place an online order

Address:

Vadodara, Gujarat, 390006

I have placed an order online for sunglass model no NBP300GR3 on 1st Feb, 19 from fastrack official website which cost me Rs/- 1799. Since i placed an order amount got deducted from my card but didn't receive any order confirmation or order NO. Its been more the 6 days i am keep emailing them asking my order but NO RESPONSE at all. Here is a online inquiry ticket ID [protected]. i have no clue where the HACK my order is?. I also checked order history on my fastrack account and it's displaying NO RECORD. if there is NO RECORD then why i got charge in my card. such a ### service. I am expecting my refund back from you because this is worst experience i have ever had with any E-commerce website.