[Resolved] Fastrack — wrist watch case corded

Ajaya Kumar Upadhyaya

from Mumbai, Maharashtra

Address:

Puri, Odisha

Hii, I had purchased a watch (variant number 3097SM01, Description: DC319) on[protected]. I lodged a complain on[protected] because of its case damage. As per customer acknowledgement copy approx delivery date was[protected]. Today i enquired about the same in Authorised service center (Puri, Orissa) and they told me it will take more 15 days to resolve the issue. So i am very disappointed due to such type of delay in providing service to me. I would request you to take immediate action so that it can be resolved by promised delivery date by the service center. Enclosed: customer acknowledgement slip Regards, Ajaya Kumar Upadhyaya Puri, Orissa-752002 Mob: [protected]

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Aug 14, 2020

Complaint marked as Resolved

Fastrack customer support has been notified about the posted complaint.

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Comments

Titan Company Customer Care

from Pune, Maharashtra

Dear Ajaya Kumar,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve