[Resolved] Fedbank Financial Services — Ramnagar branch staff has released my gold without my sign or knowledge to a 3rd person

[Resolved] Fedbank Financial Services — Ramnagar branch staff has released my gold without my sign or knowledge to a 3rd person

M Madhusudhan Challa Jul 2, 2020 Dec 15, 2021 This thread was updated on Dec 15, 2021

I'm madhusudhan challa having customer id: 683078, registered contact no. [protected] with you. My gold ornament (Bracelet) was released to a third party by your ramnagar branch staff without my intervention and signature. Regarding this i raised a complaint in the month of january. Also i sent a follow up email in the month of february. But, this issue is not resolved. Surprisingly i'm seeing that the complaint status as "resolved" without my notice. Please resolve this issue before i proceed for further stage for justice. Regards Madhusudhan. C Was this information helpful? No (0) Yes (2)
Dec 15, 2021 Complaint marked as Resolved FedBank Financial Services customer support has been notified about the posted complaint. Verified Support Jul 03, 2020 FedBank Financial Services Customer Care's response Dear Sir/ Madam, We request you to confirm for which loan A/c no. you wish to raise your complaint. Furthermore, we are requesting you for second time to specify your loan account no. as same was requested on the earlier complaint raised. Moreover, we request you to visit our local branch in Ramnagar or get in touch with our official Mr. P Ram Prasad on (+91) [protected] or (+91) [protected] to address your concern in this regards. Thanks & Regards, Customer Care Fedbank Financial Services Ltd. [protected] Jul 06, 2020 Updated by Madhusudhan Challa I have clearly mentioned in my complaint, the description of the ornament on which my dispute is "Bracelet". I once again request you to go through the description. Because I never pledged more than one bracelet in your branch. I hope you will genuinely understand my concern and do the needful. Else I have no option other than knocking the doors of consumer court for justice. Jul 06, 2020 Updated by Madhusudhan Challa As of now I'm unable to give you the exact loan a/c no. But, out of the below mentioned 3 loan a/c no's whose ornament description is Bracelet, I have dispute on that. FEDRNGOGL0899202 FEDRNGOGL0908727 FEDRNGOGL0919053 Please do the needful. Jul 08, 2020 Updated by Madhusudhan Challa This is the second day, even after providing the loan a/c no. I haven't received any call or email reply from your end. I can't visit your branch as of now as I'm in quarantine. Please reply back with a resolution. Regards Madhusudhan C Verified Support Dec 15, 2021 FedBank Financial Services Customer Care's response Dear Sir/ Madam, This is in reference to the captioned complaint posted by Madhusudhan Challa, we wish to inform that our officials tried reaching customer Mr. Madhusudhan Challa but are unable to get through. However, we have communicated customer vide letter dated November 16, 2021 to visit our branch for resolving the complaint amicably within a week from the date of receipt of our communication but customer has not visited the same & we haven’t received any further communication from customer. Therefore, we are treating the complaint as closed in our records. Please find the attached copy of communication for kind reference. We trust the above clarifies the position in the matter and request your good office to close the complaint in records. Thanks & Regards, Customer Care Fedbank Financial Services Ltd.
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FedBank Financial Services Customer Care

from Mumbai, Maharashtra

Jul 3, 2020

Verified Support

Dear Sir/ Madam,

We request you to confirm for which loan A/c no. you wish to raise your complaint. Furthermore, we are requesting you for second time to specify your loan account as same was requested on the earlier complaint raised.

Moreover, we request you to visit our local branch in Ramnagar or get in touch with our official Mr. P Ram Prasad on (+91) [protected] & (+91) [protected] to address your concern in this regards.

Thanks & Regards,
Customer Care
Fedbank Financial Services Ltd.
[protected]

Madhusudhan Challa

Jul 31, 2020

Even after providing you the loan a/c number details on 8/7/2020 so far there is no reply/resolution from your end. Do the needful immediately.