Federal Bank — Amount deducted & Party not received

Dear Sir/Madam,
I have made a recharge for my e wallet from federal bank ac through Phonpe app on 28th April 2025 @ 6.56 am, the amount has been deducted from my Federal bank ac same thing has not been credited in e wallet of IRCTC & was following up with federal bank via complaint[protected]_1334_N dated 01.05.2025, finally bank has rejected the complaint saying the service has already provided, now finally i have lost 1000 re

Screen shots provided

My email ID unni.[protected]@gmail.com
ph # +[protected]