[Resolved]  Federal Bank — ATM Transaction is Failed

Address:64,katra baryan, Chandni Chowk, Fatehpuri,baradari,old delhi

I tried to withdrawal 500 rupees from federal bank ATM located at 64, katra baryan, Chandni Chowk, Fatehpuri, baradari, old delhi on date 12/12/2020 at 16:05 but the ATM transaction failed(transaction has been timed out Amount was not despensed)but 500 rupees debited in my account.i am very upset for that please resolve my problem as soon as possible.
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Aug 12, 2021
Complaint marked as Resolved 
Federal Bank customer support has been notified about the posted complaint.
Verified Support
Dec 18, 2020
Federal Bank Customer Care's response
Hi Nida,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (118092) in the subject line so that our team can assist you.
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I did not get my money back even though I had also mailed on the Federal site(as per as your guidance). Now i am very upset. Its been so many days but I have not received my money yet

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