Federal Bank — Payment Not Reflected on Federal Easypayments Portal

Using my Consumer Number : XXXX- I have tried to make payment for my Son School Fees. School Name is XXXXX. I made a payment of RS 25, 023.60 . I was directed to my Bank of XXXX and made the payment. During the transaction process got an error message Reason: Sorry. We were unable to process your transaction. We apologize for the inconvenience and request you to try again later. Need your immediate response on this matter.