FedEx Complaints & Reviews

My package is stuck on customs sofia bullgaria truck number is[protected]
Fedex in albania is contacting bulgarian fedex but they dont have email them back and my package is stuck there and we dont knoe there it will come or if will come the package is clear

Dear sir, I have submitted all the forms required for kyc, but I haven't gotten a response if the kyc documents were in order. Every time I track my package it says 1.A specialized form/statement is required for clearance from the recipient, but I haven't gotten any mail about missing documents.

What does it mean and what am I supposed to do ?

Do I need to give more documents for the clearance? Let me know if i have to do something for that. Does this happen every time

Dear sir,

I'm from INDO-MIM PVT LTD, we made a phone call and booked export shipment under customer FedEx account, FedEx allows Delhivery to collect.
They collected on 17 aug 2022, and handovered to FedEx office in Hyderabad on 25th August, there after their is no information about the shipment

FedEx people didn't investigating properly

I ordered something from Florida to Gurgaon. The package was received by the Fedex Delhi on 29th of August and after that I was asked to submit documents for KYC purposes on custom clearance. I submitted the documents on 31st of August but was told asked ro resubmit due to some error in format of the letter. i submitted the letter again on 1 st of September and the next day I received a confirmation that my documents have been successfully...

I have shipped my courier on 17 august from india to Canada and my courier is to be delivered on 26 august but it is still in transit (delayed) and there is no any reply from company also so here after many time contacting them i am filling case regarding them

My package arrived from the US on 25th August. Since then it has been stuck in Bangalore customs. It has been more than a week, even though standard clearance time is said to be 24 - 48 hours. On the FedEx site, it says clearance delay. On the ECCS site, it says CBE not filed.

I have called the customer support team but they just say to wait a little longer. The package is a wedding ring for my husband and the ceremony is in 10 days. I submitted all the required documents the day they asked me for it.

Requesting you to look into it and release the package at the earliest. Would like some communication from the FedEx team on the exact status. My AWB number is[protected]

Pls give us an update on this shipment. IT has been delayed since 23rd august, Pls deliver asap and update

I had arranged a courier from Pune to United Kingdom through my vet doctor for my pet's titre test containing his blood sample.

Till today the package is in a fedex location nearby to delivery address in UK, even after so many follow ups there is no response.

trackingnumber :[protected]

Contact person : Jairaj

Location to deliver : Animal and Plant Health Agency
Woodham Ln, Addlestone KT15 3NB,
United Kingdom

I have submited all the kyc documents the site asked for and my product is stucked at customs clearance for 3 days now, why is this happning this is delaying my package. Tracking number is[protected]

Respected Sir,

After several successful hurdles of KYC compliance we are waiting for the delivery of goods with since the 22nd Aug 22 is lying at FEDEX Bhiwandi godown in Mumbai, the customer care representative - Associate Ms.Sushila Rane just provides us false promises that the goods will be delivered but, till date nothing has been delivered yet. Even after suggesting that we will self collect the shipment and her confirmation for the same we have not received the address for self collection neither has the goods been delivered to us. Our supplier in Italy choose FEDEX as they have an account with FEDEX but its seem that India FEDEX team is not bothered about the reputation of the same.

Our shipment is important for us and its been over 20 days now, what do we do and whom do we approach now?

Kindly look into the matter and advice.

Feroz khan
Colori Interior System

Tracking number :[protected]
pls note that this shipment has not been delivered since 25th aug . there are no updates
pls reply asap

Our Shipment No.[protected] which is arrived from US to Hyderabad, we are appreciating your support towards custom clearance and everything. apart from your service, at the time of delivery, the delivery boy behaved very ruthless with our staff and used un-parliamentary language with out staff and refused to delivery the shipment at the mentioned location. Moreover the delivery boy has ordered our staff to come and collect the parcel along with cash at his desired location.

We are humbly requesting you to take care about this type of incidents not to repeat to us and anyone.

Thanking you.

I have had a parcel coming from hongkong to bangalore, which reached India on 18th of August 2022 through FedEx. I was asked to submit my kyc related documents. Since the shipper has interchanged the address and consignee name, I was asked to submit a declaration regarding the amendment in the consignee name and shipping address. Since the address was o[censored]niversity's I was also asked to submit a declaration in the letter head for the same since the order was for my personal use (individual) and not for any commercial use by the university. I was asked to submit a govt id, gst certificate o[censored]niversity which i uploaded. Inspite of all this, my docs are being rejected everytime. Each customer suppprt person has no idea what is wrong and thus has their own set of rules. The new mail says that the docs are approved but still not accepted because it is incomplete/ not acc to the custom norms. I have resubmitted the documents n number of times and yet my parcel is still stuck at the customs because the kyc unit is not clear about their rules. Even if the error is from their side, i have been asked to pay demurrage charges. What nonsense is this??

I have an confirmed delivery of my product is on 19th Aug 2022. but I did not get my material delivery till date. my Tracking id is[protected]

Aug 19, 2022

Suvendu Choudhury
Managing Director, International Operations

Maya Nakhdjavani Rao
Managing Director, Customer Experience

FEDEX took this document containing very important University documents under its AWB No.[protected] on Aug.04 2022.

Till date No De;/livery has been effected for which delay we hold Fedex fully liable and responsible.

Your statement that delivery was refused is false as no one called or visited the Recipient. If at all delivery was refused as Fedex states, prove it.

Saraff
[protected]
The School of Chinese Language Kolkata

My FedEx delivery shows 'held, unable to accept payment'. Please what does it mean and how can it be resolved?

Tracking number[protected]

Our shipment is not yet delivered because your finance team hasn’t updated the payment of customs duty we have paid through bank transfer. So we are facing indefinite delay. Daily im calling fedex. And they say it will be updated shortly. Pls update.

This is regarding complaint no.C[protected] with tracking no.[protected].

There are multiple mistakes for which I had to pay the amount; Listing them below.

1. Even after giving a pre-alert that my CHA should clear the shipment in New Delhi, they ignored it.

2. FedEx shipped the shipment from Delhi to Kolkata customs without my permission or any notification. I was penalised by the Kolkata customs for 25000INR for late filing of BOE because I didn't have a CHA in Kolkata. After all, the shipment was meant to be cleared in New Delhi.

3. I had filed a complaint regarding this on 12th April 2022, but I received an acknowledgement of the complaint on 2nd May 2022. The issue hasn't been resolved since then.

I want the penalty amount of 25000INR reimbursed.

On 7th of August the shipment arrived in my local area. But they didn't put it out for delivery for two days.
Then on 10th of August they put it out for delivery but didn't deliver it. And after that they put on delivery on 12th of August but didn't deliver it.
There customer support cuts the call after asking for waybill number.

I need my compensation which occurred because of late delivery.

Waybill number :[protected]

Two days package held two days
Delivery to wrong address
Ask for station manager to call me
Five FedEx employees ask them to
Call me never got a call back
So much for customer service!!!