FedEx Complaints & Reviews

Dear Team,

This has reference to the consignment number[protected]. I have shipped Indian Spices and Sweets to Spain. I have booked one consignment with Fedex with complete description of food items along with invoice to Fedex and they have accepted my parcel and shipped to Spain . However the consignment reached to Spain and again return to India. when I complained to Fedex they said these spices are not allowed to send to Spain. My complaint to Fedex is if the Indian spices not allowed and they are aware of this situation why they have accepted my parcel and charged me for 5KG @1000 rs per KG. Even after reaching to the destination the Fedex did not informed either the sender or receiver the custom issue and sent my package back to India from Spain and even after reaching to India they did not delivered my stuff to me. This is completely monopoly of Fedex and they retaking their own decision, charging customer and not giving back the stuff to the sender. This is completely financial and mental harassment to the customer . I would want the Fedex should return all my money which I have paid during booking and also they have to pay the damages of my stuff which was couriered to Spain. I request you to kindly help me out in this regard.

Thanks
Dr. Brajesh Barse

On[protected] Fedex delivered my package to 1151 S. Graham Rd, Greenwood, IN, tracking #[protected]. I notified Fedex with no action/response. Ordered from Shein. Correct address is 512 Carol Dr., Greenwood, IN

One of my client send me a courier for testing purpose and now it got stuck in Mumbai and I got the below notification while tracking my product

A specialized form/statement is required for clearance from recipient.
Recommended action: Please call FedEx Customer Service.

I have tried to contact Fedex but no one know which form is required and where I need to submit it.

Tracking No:[protected]

Tracking number:[protected]
Bills of Supply no. 1313423
We got the material without Bills of Supply. Please mail me [protected]@dartdesign.in

My parcel has been sent through Fedex from China.
My Tracking number is[protected]

It has reached Delhi customs on 15th July. Still now CBE has not yet filed.

I have submitted the KYC documents and it has been Audited

The customer care executive are not answering properly for not filing the CBE

Still no idea why they have not submitted the CBE

Good Evening,

My name is Danish and this email will serve as a written complaint against Fedex and its employees Ms.Deepti, Ms.Neha and Mr.Shrey Lath, as they have failed to follow up on this case ( Tracking#[protected].

I have continuously requested them to have my issue resolved but they literally took this matter very lightly.

Issue:
My package was shipped from the USA on 03/03/2023 and till today I have not received it. I have been only told that it's with the customs SIIB team and only they can release it.

I travelled to Delhi from Srinagar on 06/07/2023 to only get this issue resolved ( spending almost 30k ).

I went to the FedEx Cargo office at Airport and they assured me that this will be released in a few days and my trip to Delhi for this purpose will not be wasted. They only asked me to write a letter to SIIB team of airport customs to have my package released. I wrote a letter to the customs office and left that place.

But it's a shame that till today neither I have received any call, email or message.

By doing this act it's very clear to me that FedEx employees who met me at FedEx cargo office near Delhi airport also did not keep their word and fooled me.

I want the resolution to this matter asap, otherwise I will take this to the court and file a regulatory complaint against FedEx.

( Additionally I was only asked to provide the actual invoice of the package and nothing else which I did provide but still my package was not released. Also I had an another shipment coming from the same place in USA with same package material and that was delivered without any issue, that tracking number is[protected], if this package was delivered to me without any issue then why the package under tracking#[protected] has not been delivered yet )

Hi, I have send my documents from France to Delhi India as required for visa. It is all documents in envelope and stuck at FedEx New Delhi. Since 15 days they are showing state transit and not delivering. When I contacted customer care.. they told me it is with custom. I asked them I have my important visa appointment and the package is only documents, why custom has not cleared since 15 days. Still they are not clearing and by passing day by day.. please suggest what I can do as it’s very important for my career. Thanks in advance

Hello it's Megan from an oversea company, we had sent 2 boxes of ballons from China to India, the ballons are for supporting team RSH in IPL, we are going to give out for free as an sponsor oversea, we don't have an company in India so we asked our friend to done the KYC and they will help us to give out the ballons for free.
We have done all the doc that FedEx required but the ballons had been stucked since 4/15, there is nothing high value in that package, we would really appreciate if you can release the package as soon as possible.

You can contact me by email: [protected]@exin.tw
Our tracking number:[protected]
Thanks

Dear Sir/Madam,

I am writing this email to register a complaint against the poor service provided by FedEx CBE. I have been facing a lot of trouble with the shipment of my product, which reached Bengaluru airport on 17th May. Although I submitted the necessary documents for KYC by20th May & gof aprooved also, it's been a long time now, and my shipment is still not cleared.

I have been constantly following up with your customer care executives, but unfortunately, they are unable to provide me with any status update regarding my shipment. They simply say that it is a part of the amendment process and it will take time as it involves paperwork.

Moreover, I had also sent the amendment letter from the shipper to your email id [protected]@fedex.com, also called your customer care service and asked them to forward it as it's a product needed for academic project purpose but there is no response from your end in terms of the work . This shipment is very crucial for me as it is meant for academic project purpose, and the deadlines are fast approaching.

I am extremely disappointed with the services provided by FedEx CBE, and it is causing a lot of inconvenience to me. I request you to kindly look into this matter and take immediate action to clear my shipment as soon as possible.

I hope that you will take the necessary steps to resolve this issue as quickly as possible. Your prompt response will be highly appreciated.

Thank you.

Docket number[protected]
Document parcel has been send from US on 18th reached India Mumbai on 24th but not delivered till today
Daily the answer is it will reach immediately but nothing happens.

First the pick up took them a week to get a pick up done and still no pick up had been issued they continue on lying and cod wrong up for the vendor so I’m not sure who to belive and when on top of it first apparently they poked up my pkxahr but 3 days later they notify me and tell me that the only received partial of the package and they are waiting on the shipper to give them the other 2 boxes and I still don’t believe that they even got one package picked up !! Since there is no package been scanned and when I was upset I said to them return tbat to the shipper but than I wanted to see their response and so how funny when I said that they were happy I’m sure and immediately the package had magicially was with them and they returned it to the sender !! That was quicker than anythjng but when there is no package every been scanned and I know what their trying to pull oh ur package is missing well the merchant his a scam I feel like and they are contributing and covering up for a thief !! I said I want the psckAge and the shipper won’t refund me and when FedEx is already breaching their own guarantee policy whtt try j I paid $1800 for shipment it’s first expedite international and if their behind they would refund and not charge u !! And get with that type of a shipment I still haven’t received my package they continue on lying and was quicken to return the package to shipper since the truth is they got no package to begin with as how u get a old age and not physically sscan it and keep track of the shipment they are complete fraud and scam their customer service is zero and the policy that FedEx got it’s irrelevant they willl always I’m sure end up paying for the shipment since they can’t and have no care or consideration to do their job and make my package was supposed to be delivered kntge 18 and it’s still in india and their lying and covering up for a scammer and returning my okxage to them when I won’t get my refund I need my package delivered to me asap !! Overnight I don’t care and I will not pay a penny u been playing me feeding me lies and got zero customer service and courtesy to someoen that’s been dealing to tunnaroun With the vendor!! If my paksge won’t get delivered to me over night I will be filing law suit agaisnt u FedEx

Fedex - small package stuck at bangoare fedex custom office.

My Indian friend from France sent my own small parcel to me. I forgot at his place in France. now, he sent on 28 March and arrived in Bangalore on 29th March. It is a non-commercial product for my individual use. I have already did KYC form filling up as per their instructions. Since it is clear from the consignee side and they acknowledged it. they told me by email to wait as they might contact the shipper (my friend) as well. I have requested them by email on the given email id ( [protected]@fedex.com or call on[protected]. This given phone number is not working and no response from [protected]@fedex.com. I asked my friend to send by urgent post to work on it and my parcel is still with FedEx clearance office ( in transit status). today, it is 5th April. Help me to get my small parcel. I am a student and want this parcel for my study. Can someone help me and respond to my email at [protected]@fedex.com or give me the right phone number to contact them. I really need my parcel. every single passing day is going in vain.

Hi,
I have sent a laptop from USA to Bangalore on 27th March, it has to be submitted by 31st of March. FedEx had promised delivery by 30th March however shipment is stuck in Bangalore airport from 5days. FedEx team is not providing updates and not responding. Every day I have been writing mails and calling still no response it’s very unprofessional.
AWB [protected]

This is regarding my shipment awb[protected] which is stuck in customs and I have called the FedEx team more than 10 times but there are literally big time liars…they always tell tht they will get back with the uodated information but not once they hv called.and when u call th they literally hv no info..useless customer care..it’s just plain harassment at this point

My AWB[protected] was shipped on 17th March 2023 from Philadelphia, US to Noida, UP via FedEx with express international delivery costing my brother( Savit Vajpayee) $279.29, scheduled to be delivered by 20th March 2023 before 8 pm, IST. The product contains a new iPhone 14 pro 256 GB.

The shipment was delayed due to negligence by Fedex ( Flight delays) and reached India only on 21st March, which is after the promised deliver date.

The KYC was done in time by me and all the documents were provided as required during the time of shipment and at the time of custom clearance. Despite the above mistake, there is no penalty incurred by Fedex and in addition to the negligence, a ridiculous import duty is imposed on me for ₹ 74, 768.00 and ₹7, 734.88 which is more than the cost of the phone itself to deliver the product, now that customs has cleared it. No way it should be ₹83, 256.70, more than the price of the phone itself. That’s ridiculous and requesting such an amount before delivery can incur strong legal action against FedEx and parties involved.

If anything FedEx should be compensating shipping fees because the product was not delivered in express time. Kindly resolve this issue at the earliest and deliver the product. I would like FedEc to waiver the import duty as the package should have never been held by customs in the first place and it’s because of Fedex's mistake. Also, there was no prior information provided by FedEx about the heavy import duty at the time of shipment., despite having the knowledge of the product type ( iPhone)

I am unable to complete my KYC verification to receive an order that was sent to me from US. The problem I am facing is with OTP( verification code) which I am unable to receive on my email, despite multiple try.

Please resolve this asap

With great frustration I am filing this complaint against FedEx. My brother from United States sent a Bible as gift last year on December 17th 2022 as Christmas gift. Airway Bill No.[protected] Today, 13th March 2023. They sent a final notice to dispose the gift. How dare you FedEx.

You KYC documents is a mess. I have submitted my AADHAR card and details of the package but still no response from anyone...

Please consider my compliant and serious negligence by the service provider and return the gift back to sender.

Hi, I had ordered a parcel from China. But unfortunately, there was a mismatch from the shipper with the consignee name. I was asked to submit KYC documents of consignee - IEC certificate + an amendment letter. This was submitted by me promptly. But after that I received an email saying more documents need to be submitted from the shipper - Corrected Invoice and amendment letter from their end.
I am unable to upload these documents as I keep seeing an error - Kyc document should be in Incomplete status.
How can I upload the documents? Please help with this.

Dear sir,
FedEx was asking for kyc I did after lot of pain now it's giving me massage specialized form/statement is required for clearance from recipient.
What does it means .
My tracking id is [protected]
My contact email id is [protected]@gmail.com

FedEx used to send us legal notices regarding the outstanding's which are already cleared and paid. After contacting them they responded us unprofessionally and blocked our account to book the shipments.

Extremely poor service by FedEx in India. Inefficient to say the least. We can take it further on the challenges being faced by us with FedEx.

REQUEST A CALL BACK FROM YOUR HIGHER AUTHORITIES.