FedEx Complaints & Reviews

Why am i getting the following message?
I have submitted kyc and this is an import for personal use!

Awb:[protected]
It was supposed to be delivered today, as per the shipping fees i have paid to fedex.

Goods are subject to regulatory review.
No scheduled delivery date available at this time.

[protected] is my id. I have submitted the xerox of my documents, i currently dont have my originals. But i have submitted the photocopy of xerox. It still shows pending. Pls send the courier, im in urgent need of it.

I am extremely disappointed with fedex courier service. A package was shipped to me in kerala on 13/7/2020 and i havent received it till today (28/7/2020). I have tried to call customer care but no one answers. Finally i wrote to [protected]@fedex.com and got a reply that they’re investigating. I wrote to them twice and each time they replied they’re investigating. Whenever they reply, the package moves one more step closer to delivery. Am i expected to keep emailing at every stage?! The original delivery date promised was 21/7/2020. It then got a revised scheduled delivery date of 24/7/2020 & after another email correspondence the scheduled delivery date became 27/7/2020 & that date has been missed too!! I dont know how many more stages are left before the parcel reaches my hands but its already two weeks since the parcel was sent and this kind of service is worse than snail mail! Parcels sent after 13/7/2020 through a different service has been delivered to me! Yet the shipment through fedex is still not arrived! Can someone address my issue urgently as i cannot accept any more delays!!

I am extremely disappointed with fedex courier service. A package was shipped to me in kerala on 13/7/2020 and i havent received it till today (27/7/2020). I have tried to call customer care but no one answers. Finally i wrote to [protected]@fedex.com and got a reply that they’re investigating. I wrote to them twice and each time they replied they’re investigating. Whenever they reply, the package moves one more step closer to delivery. Am i expected to keep emailing at every stage?! The original delivery date promised was 21/7/2020. It then got a revised scheduled delivery date of 24/7/2020 & after another email correspondence the scheduled delivery date became 27/7/2020 & that date has been missed too!! I dont know how many more stages are left before the parcel reaches my hands but its already two weeks since the parcel was sent and this kind of service is worse than snail mail! Parcels sent after 13/7/2020 through a different service has been delivered to me! Yet the shipment through fedex is still not arrived! Can someone address my issue urgently as i cannot accept any more delays!!

My shipment with tracking number[protected] had encountered custom clearance delay. I have completed the necessary documentation and received the email too from fedex that the consignee's documentation is complete. But shippers documentation is pending. I have contacted the shipper personally and found that fedex personnel havent reached out to them for any assistance concerning clearance. Its been a week since theres no update for my shipment. My contact attempts to custom care are in vain, as my emails dont get replied even. This is absolutely irresponsible behavior of fedex personnel. Fedex being one of the premier couriers, such stuff isnt expected from it. Im urgent need of my shipment. Despite sharing all the documentation and coordinating with the shipper, who has also mailed fedex regarding processing of clearance, there is no response. I am being informed that shipper documentation is incomplete & vice versa. I urge fedex to get my shipment delivered asap.

After almost 2 months there is no update of my shipment. They never receive a call. I just don't understand why this kind of issues fedex always crate.

Its been 1 week since my shipment reached bangalore. Kyc documents gave already been provided on 19/7/2020. There has been no status change and my parcel is still awaiting clearance. The initial eta for delivery was 21/7/2020. But now there’s no delivery even scheduled as its still waiting for customs clearance! I dont have a clear picture of what is happening at fedex side and no one even answers calls!!

Myself keyur from ahmedabad. I have purchased mi smart tv which will be delivered by fedex with tracking number[protected].

I don't know any reason but my delivery was delayed. Earlier my delivery date was shown as 24.07.2020 but now surprisely date changed to 27.07.2020.

How can we expect such mismanagement from standard company like fedex???

We required this product before weekend but it is deleyed because of mismanagement of fedex.

Plz look into it this matter and make availability of my parcel as per scheduled date 24.07.2020.

Thanks & regards
Keyur parsaniya
[protected]

I have been using dhl for international shipments but whenever my shipment is carried by fedex there is a lot of trouble involved from kyc submission again and agin to getting stuck at custom. I have never had a smooth experience like dhl with them. Very very poor service

AWB NO[protected], tracking showing goods subject to regulatory review since 3.7.20 . I called once to fedex customer and they replied Xray scanning is going on for the package and will be released in 48 hours, its more than 17 days now. For all these days i have to bear warehouse charges additionally.edaa
Horrible customer care, call waiting more than 40 mins and finally disconnects . No one reply for the email. Really frustrated with services of FedEx

Fedex - international priority package[protected].

First they stated custom delay, i had already submitted kyc pan card but they later asked for kyc with address.
I submitted aadhar card with difficulty, because their calls don't go through & their website did not allow to submit the kyc again (Needs reference number)
On 15/07 at 5 pm they received message from customs for invoice.
They called me at...

Out of 3 packages 1 package arrived as per update from fedex on[protected] and remaining 2 packages are still not arrived in mumbai from delhi.in spite of our repeated remainders and follow ups, we are not getting any positive response from fedex. Shipment is not available for clearance by our cha

There's a delay in shipment. Fedex doesn't pickup calls on any of their numbers.

No clear instructions on how and where to send that kyc documents.

Pathetic service

My parcel awb[protected]
Its been about 10 days my parcel stuck in delhi customs, status shows clearance delay-import.

I tried to contact them via call, social media and email but no response from their side.

Please help me about this concern.

Dear sir
Please update the clearance status forawb no:[protected]

My tracking number:[protected]
My refrence number:zfcjbwt3
Im not able to upload my kyc documents on the kyc web site as i shown in video, plz help me out as soon as possible.

Awb[protected]

My parcels awb[protected]
Awb[protected]
Were supposed to be delivered on 22nd june.
Its been about 20 days and fedex is not responding at all.
They are asking me to pick up my parcels from guwahati which is a totally different state from the original destination of my parcel mizoram. It is not possible to pick up my parcels from guwahati because i live in another state.
They keep giving excuses about total lockdown in mizoram, but lockdown was lifted since many days ago.
They refuse to pick up calls and not taking responsibility for my missing parcels.
They gave me invalid phone number to call for inquiry about my parcels. I have been calling them for the past 10 days..
Please help..

We have sent 2 consignments awb[protected] and awb[protected] and the consignments have been cleared by customs the consignments has been despatched from von steenberge brewery belgium and have still not been delivered from the bangalore, india airport since 3 months of receipt. Please investigate

My package has been in "Clearance delay - Import
Goods are subject to regulatory review." since June 25th 2020. I've no update..., No Support from Fedex and not listening and no response even mail communication