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Updated: Oct 6, 2025
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E
erudite syed
Jul 27, 2020
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My shipment with tracking number[protected] had encountered custom clearance delay. I have completed the necessary documentation and received the email too from fedex that the consignee's documentation is complete. But shippers documentation is pending. I have contacted the shipper personally and found that fedex personnel havent reached out to them for any assistance concerning clearance. Its been a week since theres no update for my shipment. My contact attempts to custom care are in vain, as my emails dont get replied even. This is absolutely irresponsible behavior of fedex personnel. Fedex being one of the premier couriers, such stuff isnt expected from it. Im urgent need of my shipment. Despite sharing all the documentation and coordinating with the shipper, who has also mailed fedex regarding processing of clearance, there is no response. I am being informed that shipper documentation is incomplete & vice versa. I urge fedex to get my shipment delivered asap.
FedEx customer support has been notified about the posted complaint.
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    H
    hetthacker
    from Bhuj, Gujarat
    Jul 25, 2020
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    After almost 2 months there is no update of my shipment. They never receive a call. I just don't understand why this kind of issues fedex always crate.
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      P
      P Abraham
      Jul 24, 2020
      Resolved
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      Its been 1 week since my shipment reached bangalore. Kyc documents gave already been provided on 19/7/2020. There has been no status change and my parcel is still awaiting clearance. The initial eta for delivery was 21/7/2020. But now there’s no delivery even scheduled as its still waiting for customs clearance! I dont have a clear picture of what is happening at fedex side and no one even answers calls!!
      +1 photos
      Jul 24, 2020
      Complaint marked as Resolved 
      FedEx customer support has been notified about the posted complaint.
      Jul 24, 2020
      Updated by P Abraham       This is the msg when trying to track the shipment since the last one week (attached)

      Verified Support
      Jul 24, 2020
      FedEx Customer Care's response       Dear Sir,

      Please share your contact number, AWB Number and email id. We will get back to you with an update.

      Regards,
      FedEx Express
      Jul 24, 2020
      Updated by P Abraham       Is there an email I can send to as I don’t wish to post contact details on a public forum.
      Thanks
      Jul 24, 2020
      Updated by P Abraham       At the moment it shows scheduled delivery by 8pm on 24/7/2020. But its still in Bangalore. There is no updated delivery date. Its already a week late. Awb no[protected]

      View replies
      Our AWB #[protected] has been stuck in customs for more than over a month now.

      People prefer FedEX for quick delivery and they say that they can not give any timeline further we can not contact the relevant person and have to deal with annoying call centre executives who are to be explained the matter again and again and who have typical scripted answers.

      I read about FEDEX in MBA and had a high regard for their supply chain however now I feel that they are hopeless and lack empathy towards customers.

      Fed EX - is good for nothing and I strongly suggest that people should prefer small Indian Courier companies over them.
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        K
        Keyur Parsaniya
        Jul 22, 2020
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        Address: Banglore

        Myself keyur from ahmedabad. I have purchased mi smart tv which will be delivered by fedex with tracking number[protected].

        I don't know any reason but my delivery was delayed. Earlier my delivery date was shown as 24.07.2020 but now surprisely date changed to 27.07.2020.

        How can we expect such mismanagement from standard company like fedex???

        We required this product before weekend but it is deleyed because of mismanagement of fedex.

        Plz look into it this matter and make availability of my parcel as per scheduled date 24.07.2020.

        Thanks & regards
        Keyur parsaniya
        [protected]
        FedEx customer support has been notified about the posted complaint.
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          J
          Jaspreet Aneja
          Jul 20, 2020
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          I have been using dhl for international shipments but whenever my shipment is carried by fedex there is a lot of trouble involved from kyc submission again and agin to getting stuck at custom. I have never had a smooth experience like dhl with them. Very very poor service
          FedEx customer support has been notified about the posted complaint.
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            S
            Sudheer Kumar Kaneeganti
            Jul 20, 2020
            Resolved
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            AWB NO[protected], tracking showing goods subject to regulatory review since 3.7.20 . I called once to fedex customer and they replied Xray scanning is going on for the package and will be released in 48 hours, its more than 17 days now. For all these days i have to bear warehouse charges additionally.edaa
            Horrible customer care, call waiting more than 40 mins and finally disconnects . No one reply for the email. Really frustrated with services of FedEx
            Aug 6, 2021
            Complaint marked as Resolved 
            FedEx customer support has been notified about the posted complaint.
            Verified Support
            Jul 21, 2020
            FedEx Customer Care's response             Dear Customer,

            We have forwarded your concern to our team and we will get back to you with an update.

            Regards,
            FedEx Express
            Verified Support
            Jul 29, 2020
            FedEx Customer Care's response             Dear Customer,

            The details have been shared on [protected]@GMAIL.COM

            Regards,
            FedEx Express
            View replies
            Dear Sudheer,

            I am on the same page as yours. You can track the latest status of your shipment through https://eccsmobility.cbic.gov.in/eicimobility/import

            I have learnt from Fedex CC that there is a huge backlog which is causing clearance delays. Despite escalation to leadership, nothing turned out to be fruitful. Fingers crossed and wish for a speedy clearance.

            Regards,
            Srinivas
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              A
              ankitc86
              Jul 16, 2020
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              fedex - goods are subject to regulatory review - international priority package - customs delay.

              Fedex - international priority package[protected].

              First they stated custom delay, i had already submitted kyc pan card but they later asked for kyc with address.
              I submitted aadhar card with difficulty, because their calls don't go through & their website did not allow to submit the kyc again (Needs reference number)
              On 15/07 at 5 pm they received message from customs for invoice.
              They called me at...
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              C
              CPI
              Jul 15, 2020
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              Address: Mumbai

              Out of 3 packages 1 package arrived as per update from fedex on[protected] and remaining 2 packages are still not arrived in mumbai from delhi.in spite of our repeated remainders and follow ups, we are not getting any positive response from fedex. Shipment is not available for clearance by our cha
              FedEx customer support has been notified about the posted complaint.
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                A
                akshayjoshi
                from Jalgaon, Maharashtra
                Jul 15, 2020
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                There's a delay in shipment. Fedex doesn't pickup calls on any of their numbers.

                No clear instructions on how and where to send that kyc documents.

                Pathetic service
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                  H
                  Hppy Hppy
                  Jul 14, 2020
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                  Address: Nainital, Haldwani

                  My parcel awb[protected]
                  Its been about 10 days my parcel stuck in delhi customs, status shows clearance delay-import.

                  I tried to contact them via call, social media and email but no response from their side.

                  Please help me about this concern.
                  +1 photos
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                  and 5 more days gone no update from fedex till now. Online track status is not updated from last 14 days.

                  how to contact fedex ?

                  very pathetic service.
                  Reply
                  Hi,

                  I am also on the same page. Do check the import status at https://eccsmobility.cbic.gov.in/eicimobility/import
                  for real time movement.

                  Regards,
                  Srinivas
                  Reply
                  Dear Sir / Mam

                  Dear Sir / Mam

                  Consignment :[protected]

                  Consignee : Suresh Kumar G

                  Just now I received an invoice copy .. The duty payment is Rs. 48793.. I want to know the reason why the duty payment is so high ..??? and the consignment started from march -2020 and i have submitted all the kyc documents to customs through mail and link .. and i have contacted your concerned person he won't pick my call and then have contacted customer care also but its not connected .. The Fedex team won't give a proper response .. all the mistakes made by your team then why should i need to pay this much amount ???? the duty payment is higher than the price of the imported item ..

                  Almost 5 months I have sent many emails and calls not given proper response, everyday I try to contact your customercare number .. Why are you putting warehouse amounts so high ?? Really I feel very bad. I'm not satisfied with your service .. please i request you to solve the problem and reduce duty payment
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                    A
                    Aniket0405
                    Jul 14, 2020
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                    Dear sir
                    Please update the clearance status forawb no:[protected]
                    FedEx customer support has been notified about the posted complaint.
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                      V
                      viveksangani
                      Jul 13, 2020
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                      My tracking number:[protected]
                      My refrence number:zfcjbwt3
                      Im not able to upload my kyc documents on the kyc web site as i shown in video, plz help me out as soon as possible.
                      FedEx customer support has been notified about the posted complaint.
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                        H
                        hetthacker
                        from Bhuj, Gujarat
                        Jul 11, 2020
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                        Awb[protected]
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                          R
                          Rempuii
                          Jul 9, 2020
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                          My parcels awb[protected]
                          Awb[protected]
                          Were supposed to be delivered on 22nd june.
                          Its been about 20 days and fedex is not responding at all.
                          They are asking me to pick up my parcels from guwahati which is a totally different state from the original destination of my parcel mizoram. It is not possible to pick up my parcels from guwahati because i live in another state.
                          They keep giving excuses about total lockdown in mizoram, but lockdown was lifted since many days ago.
                          They refuse to pick up calls and not taking responsibility for my missing parcels.
                          They gave me invalid phone number to call for inquiry about my parcels. I have been calling them for the past 10 days..
                          Please help..
                          FedEx customer support has been notified about the posted complaint.
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                            C
                            cariapa
                            from Bengaluru, Karnataka
                            Jul 9, 2020
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                            Address: located at Bangalore

                            We have sent 2 consignments awb[protected] and awb[protected] and the consignments have been cleared by customs the consignments has been despatched from von steenberge brewery belgium and have still not been delivered from the bangalore, india airport since 3 months of receipt. Please investigate
                            FedEx customer support has been notified about the posted complaint.
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                            Dear Customer,

                            Please share your contact number, AWB Number and email id. We will get back to you with an update.

                            Regards,
                            Team Fedex
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                              V
                              Vigneshrajaganesan
                              from Coimbatore, Tamil Nadu
                              Jul 8, 2020
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                              Address: SALEM-636001

                              My package has been in "Clearance delay - Import
                              Goods are subject to regulatory review." since June 25th 2020. I've no update..., No Support from Fedex and not listening and no response even mail communication
                              FedEx customer support has been notified about the posted complaint.
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                                M
                                Mailak
                                Jul 6, 2020
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                                My package has been in "Clearance delay - Import
                                Goods are subject to regulatory review." since July 3rd. I've no update and recieved no help from customer care.

                                Tracking number[protected]
                                FedEx customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 08, 2020
                                FedEx Customer Care's response                                 Dear Customer,

                                We have forwarded your concern to our team and we will get back to you with an update.

                                Regards,
                                FedEx Express
                                Jul 08, 2020
                                Updated by Mailak                                 Please give me any update as to what needs to be done
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                                  S
                                  Skye777
                                  Jul 6, 2020
                                  Resolved
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                                  Resolved

                                  Submitting KYC Documents

                                  I have been having such a nightmare with trying to get my package released from FedEx. The contact number they have provided just says 'your call is being forwarded to another number' and then gets cut off[protected]
                                  They sent me an e-mail with the details required to submit a letter which I followed and guess what, yes you guessed it, rejected again.
                                  I have uploaded my documents multiple times and every time I get the...
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                                  Vinod Sarasia
                                  Jul 6, 2020
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                                  I ordered a package from the USA. I am an NRI and live in India with my family, FedEx requested KYC documents which I uploaded multiple times and EVERY time they have been rejected.
                                  The service from FedEx is by far the WORST customer experience I have ever experienced. I am a business owner and have ordered multiple products from abroad, this is the first time I have used FedEx and they do not provide any valid reason for the rejection. Their customer service number just gets forwarded and then gets cut off. I have complained to the MD of customer relations Maya Rao about this and am waiting for a response.
                                  FedEx sent me an e-mail with a draft of how the letter should be written so I followed it and resubmitted my documents, and yes, you've guessed it, rejected again. The service has been PATHETIC... PLEASE DO NOT DEAL WITH THIS COMPANY.
                                  FedEx customer support has been notified about the posted complaint.
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                                    P
                                    pasupus
                                    Jul 6, 2020
                                    Resolved
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                                    Resolved

                                    shipper or importer must confirm or verify value of goods.

                                    Address: Bangalore, Fedex Express Transportation (KIA)

                                    Hello,
                                    I have received a call from fedex bangalore clearance team on 29jun2020 that there was a query against my shipment vide #[protected] and requested to provide a value proof documentation for the same.

                                    I have forwarded the documentation that i have the same day, since then there was no movement in the status despite the email states to allow 48-72 hours for clearance once the documents were received.
                                    br...
                                    +1 photos
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