FedEx Complaints & Reviews

AWB NO[protected], tracking showing goods subject to regulatory review since 3.7.20 . I called once to fedex customer and they replied Xray scanning is going on for the package and will be released in 48 hours, its more than 17 days now. For all these days i have to bear warehouse charges additionally.edaa
Horrible customer care, call waiting more than 40 mins and finally disconnects . No one reply for the email. Really frustrated...

Fedex - international priority package[protected].

First they stated custom delay, i had already submitted kyc pan card but they later asked for kyc with address.
I submitted aadhar card with difficulty, because their calls don't go through & their website did not allow to submit the kyc again (Needs reference number)
On 15/07 at 5 pm they received message from customs for invoice.
They called me at...

Out of 3 packages 1 package arrived as per update from fedex on[protected] and remaining 2 packages are still not arrived in mumbai from delhi.in spite of our repeated remainders and follow ups, we are not getting any positive response from fedex. Shipment is not available for clearance by our cha...

There's a delay in shipment. Fedex doesn't pickup calls on any of their numbers.

No clear instructions on how and where to send that kyc documents.

Pathetic service...

My parcel awb[protected]
Its been about 10 days my parcel stuck in delhi customs, status shows clearance delay-import.

I tried to contact them via call, social media and email but no response from their side.

Please help me about this concern....

Dear sir
Please update the clearance status forawb no:[protected]...

My tracking number:[protected]
My refrence number:zfcjbwt3
Im not able to upload my kyc documents on the kyc web site as i shown in video, plz help me out as soon as possible....

Awb[protected]...

My parcels awb[protected]
Awb[protected]
Were supposed to be delivered on 22nd june.
Its been about 20 days and fedex is not responding at all.
They are asking me to pick up my parcels from guwahati which is a totally different state from the original destination of my parcel mizoram. It is not possible to pick up my parcels from guwahati because i live in another state.
They keep giving excuses...

We have sent 2 consignments awb[protected] and awb[protected] and the consignments have been cleared by customs the consignments has been despatched from von steenberge brewery belgium and have still not been delivered from the bangalore, india airport since 3 months of receipt. Please investigate...

My package has been in "Clearance delay - Import
Goods are subject to regulatory review." since June 25th 2020. I've no update..., No Support from Fedex and not listening and no response even mail communication...

My package has been in "Clearance delay - Import
Goods are subject to regulatory review." since July 3rd. I've no update and recieved no help from customer care.

Tracking number[protected]...

I have been having such a nightmare with trying to get my package released from FedEx. The contact number they have provided just says 'your call is being forwarded to another number' and then gets cut off[protected]
They sent me an e-mail with the details required to submit a letter which I followed and guess what, yes you guessed it, rejected again.
I have uploaded my documents multiple times and every time I get the...

I ordered a package from the USA. I am an NRI and live in India with my family, FedEx requested KYC documents which I uploaded multiple times and EVERY time they have been rejected.
The service from FedEx is by far the WORST customer experience I have ever experienced. I am a business owner and have ordered multiple products from abroad, this is the first time I have used FedEx and they do not provide any valid reason for the rejection....

Hello,
I have received a call from fedex bangalore clearance team on 29jun2020 that there was a query against my shipment vide #[protected] and requested to provide a value proof documentation for the same.

I have forwarded the documentation that i have the same day, since then there was no movement in the status despite the email states to allow 48-72 hours for clearance once the documents were received.
br...

My shipment is international priority shipment and is already past the delivery date, it was coming from usa it is not acceptable

Its been under regulatory review since days, when will i be getting the shipment its really irritating...

Hi,
My Tracking Number for Fedex International Priority is[protected].

It reached Bengaluru on Sunday, 28th June 2020. Since Wednesday, the status of the parcel is "Goods are subject to regulatory review."

All the documentation, KYC is completed and still there is no update on the status of my package.

Please let me know when and how I can get my package....

Dear sir,

I have submitted all the forms required for kyc (Know your customer), still my shipment status is 1. A specialized form/statement is required for clearance from recipient.

What does this mean?

Tracking number is[protected].
It is coming from singapore. Do i need to give more documents for the clearance. Let me know if i have to do something for that. Does this happen every time?br...

I was asked to upload kyc docs for customs and did so. Even after 5 days, i get this message "a specialized form/statement is required for clearance from recipient.
Recommended action: please call fedex customer service"

I have been trying to get in touch with fedex for the last 5 days. I have tried calling, emailing, chatting and have been getting no response whatsoever....

My awb number is[protected]. I have visited to kyc. Fedex.com for kyc submission but when submitting kyc documents i have selected others option instead of individual and clicked on submit, i did not upload any documents yet but still portal is showing your kyc is under process. Please provide a solution on this, my shipment is stuck at delhi due to incompletion of kyc submission., i am facing issue for uploading kyc documents since from...