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FedEx Complaints & Reviews

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Updated: Dec 5, 2025

Complaints 1468

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631

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837

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FedEx reviews & complaints page 42

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Address: Banglore

Myself keyur from ahmedabad. I have purchased mi smart tv which will be delivered by fedex with tracking number[protected].

I don't know any reason but my delivery was delayed. Earlier my delivery date was shown as 24.07.2020 but now surprisely date changed to 27.07.2020.

How can we expect such mismanagement from standard company like fedex???

We required this product before weekend but it is deleyed because of mismanagement of fedex.

Plz look into it this matter and make availability of my parcel as per scheduled date 24.07.2020.

Thanks & regards
Keyur parsaniya
[protected]

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I have been using dhl for international shipments but whenever my shipment is carried by fedex there is a lot of trouble involved from kyc submission again and agin to getting stuck at custom. I have never had a smooth experience like dhl with them. Very very poor service

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AWB NO[protected], tracking showing goods subject to regulatory review since 3.7.20 . I called once to fedex customer and they replied Xray scanning is going on for the package and will be released in 48 hours, its more than 17 days now. For all these days i have to bear warehouse charges additionally.edaa
Horrible customer care, call waiting more than 40 mins and finally disconnects . No one reply for the email. Really frustrated with services of FedEx

Aug 6, 2021

Complaint marked as Resolved

FedEx customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2020

FedEx Customer Care's response Dear Customer,

We have forwarded your concern to our team and we will get back to you with an update.

Regards,
FedEx Express

Verified Support

Jul 29, 2020

FedEx Customer Care's response Dear Customer,

The details have been shared on [protected]@GMAIL.COM

Regards,
FedEx Express

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P

pasupus

Jul 21, 2020

Dear Sudheer,

I am on the same page as yours. You can track the latest status of your shipment through https://eccsmobility.cbic.gov.in/eicimobility/import

I have learnt from Fedex CC that there is a huge backlog which is causing clearance delays. Despite escalation to leadership, nothing turned out to be fruitful. Fingers crossed and wish for a speedy clearance.

Regards,
Srinivas

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Address: Mumbai

Out of 3 packages 1 package arrived as per update from fedex on[protected] and remaining 2 packages are still not arrived in mumbai from delhi.in spite of our repeated remainders and follow ups, we are not getting any positive response from fedex. Shipment is not available for clearance by our cha

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There's a delay in shipment. Fedex doesn't pickup calls on any of their numbers.

No clear instructions on how and where to send that kyc documents.

Pathetic service

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Address: Nainital, Haldwani

My parcel awb[protected]
Its been about 10 days my parcel stuck in delhi customs, status shows clearance delay-import.

I tried to contact them via call, social media and email but no response from their side.

Please help me about this concern.

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H

Hppy Hppy

Jul 20, 2020

and 5 more days gone no update from fedex till now. Online track status is not updated from last 14 days.

how to contact fedex ?

very pathetic service.

P

pasupus

Jul 21, 2020

Hi,

I am also on the same page. Do check the import status at https://eccsmobility.cbic.gov.in/eicimobility/import
for real time movement.

Regards,
Srinivas

C

chanlong

Jul 22, 2020

Dear Sir / Mam

Dear Sir / Mam

Consignment :[protected]

Consignee : Suresh Kumar G

Just now I received an invoice copy .. The duty payment is Rs. 48793.. I want to know the reason why the duty payment is so high ..??? and the consignment started from march -2020 and i have submitted all the kyc documents to customs through mail and link .. and i have contacted your concerned person he won't pick my call and then have contacted customer care also but its not connected .. The Fedex team won't give a proper response .. all the mistakes made by your team then why should i need to pay this much amount ???? the duty payment is higher than the price of the imported item ..

Almost 5 months I have sent many emails and calls not given proper response, everyday I try to contact your customercare number .. Why are you putting warehouse amounts so high ?? Really I feel very bad. I'm not satisfied with your service .. please i request you to solve the problem and reduce duty payment

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Dear sir
Please update the clearance status forawb no:[protected]

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My tracking number:[protected]
My refrence number:zfcjbwt3
Im not able to upload my kyc documents on the kyc web site as i shown in video, plz help me out as soon as possible.

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Awb[protected]

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H

hetthacker

from Bhuj, Gujarat

Jul 14, 2020

haven't received yet

H

hetthacker

from Bhuj, Gujarat

Jul 21, 2020

haven't received yet

H

hetthacker

from Bhuj, Gujarat

Aug 4, 2020

still haven't received

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My parcels awb[protected]
Awb[protected]
Were supposed to be delivered on 22nd june.
Its been about 20 days and fedex is not responding at all.
They are asking me to pick up my parcels from guwahati which is a totally different state from the original destination of my parcel mizoram. It is not possible to pick up my parcels from guwahati because i live in another state.
They keep giving excuses about total lockdown in mizoram, but lockdown was lifted since many days ago.
They refuse to pick up calls and not taking responsibility for my missing parcels.
They gave me invalid phone number to call for inquiry about my parcels. I have been calling them for the past 10 days..
Please help..

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Address: located at Bangalore

We have sent 2 consignments awb[protected] and awb[protected] and the consignments have been cleared by customs the consignments has been despatched from von steenberge brewery belgium and have still not been delivered from the bangalore, india airport since 3 months of receipt. Please investigate

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FedEx Customer Care

from Mumbai, Maharashtra

Jul 9, 2020

Verified Support

Dear Customer,

Please share your contact number, AWB Number and email id. We will get back to you with an update.

Regards,
Team Fedex

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Address: SALEM-636001

My package has been in "Clearance delay - Import
Goods are subject to regulatory review." since June 25th 2020. I've no update..., No Support from Fedex and not listening and no response even mail communication

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My package has been in "Clearance delay - Import
Goods are subject to regulatory review." since July 3rd. I've no update and recieved no help from customer care.

Tracking number[protected]

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Verified Support

Jul 08, 2020

FedEx Customer Care's response Dear Customer,

We have forwarded your concern to our team and we will get back to you with an update.

Regards,
FedEx Express

Jul 08, 2020

Updated by Mailak Please give me any update as to what needs to be done

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I ordered a package from the USA. I am an NRI and live in India with my family, FedEx requested KYC documents which I uploaded multiple times and EVERY time they have been rejected.
The service from FedEx is by far the WORST customer experience I have ever experienced. I am a business owner and have ordered multiple products from abroad, this is the first time I have used FedEx and they do not provide any valid reason for the rejection. Their customer service number just gets forwarded and then gets cut off. I have complained to the MD of customer relations Maya Rao about this and am waiting for a response.
FedEx sent me an e-mail with a draft of how the letter should be written so I followed it and resubmitted my documents, and yes, you've guessed it, rejected again. The service has been PATHETIC... PLEASE DO NOT DEAL WITH THIS COMPANY.

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My shipment is international priority shipment and is already past the delivery date, it was coming from usa it is not acceptable

Its been under regulatory review since days, when will i be getting the shipment its really irritating

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Address: Hyderabad

Hi,
My Tracking Number for Fedex International Priority is[protected].

It reached Bengaluru on Sunday, 28th June 2020. Since Wednesday, the status of the parcel is "Goods are subject to regulatory review."

All the documentation, KYC is completed and still there is no update on the status of my package.

Please let me know when and how I can get my package.

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Jul 04, 2020

Updated by Lavesh Gupt I have called Fedex customer care numerous times.
First of all you guys do not pick it up. Even If you do, I have been put on hold for 20 minutes. Then also everyone comes up with a different story
Bengaluru Customs is taking time, backlog, system not working.

All these reasons are a lie. I called numerous Customs Broker in Bengaluru with said that parcels are getting cleared. There is backlog in Cargo but not in parcels. so I do not understand a package with contents of $145 originating from US, why is that getting delayed

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Dear sir,

I have submitted all the forms required for kyc (Know your customer), still my shipment status is 1. A specialized form/statement is required for clearance from recipient.

What does this mean?

Tracking number is[protected].
It is coming from singapore. Do i need to give more documents for the clearance. Let me know if i have to do something for that. Does this happen every time?
Also calling fedex customer service ([protected]) is of no help as they told me that no such form is required as my kyc has already been submitted.

What am i supposed to do in this case? I am getting no clarification regarding the same.

Jul 5, 2020

Complaint marked as Resolved

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I was asked to upload kyc docs for customs and did so. Even after 5 days, i get this message "a specialized form/statement is required for clearance from recipient.
Recommended action: please call fedex customer service"

I have been trying to get in touch with fedex for the last 5 days. I have tried calling, emailing, chatting and have been getting no response whatsoever.

FedEx customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2020

FedEx Customer Care's response Hi,

Please share your contact number and AWB number for us to assist you.

Regards,
Team Fedex

Jul 04, 2020

Updated by a231 How do I share my contact details with you?

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My awb number is[protected]. I have visited to kyc. Fedex.com for kyc submission but when submitting kyc documents i have selected others option instead of individual and clicked on submit, i did not upload any documents yet but still portal is showing your kyc is under process. Please provide a solution on this, my shipment is stuck at delhi due to incompletion of kyc submission., i am facing issue for uploading kyc documents since from last 3 weeks and still nobody is there to help me out. Why you guys have created customer service number, never reachable.

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FedEx Customer Care

from Mumbai, Maharashtra

Jul 14, 2020

Verified Support

Dear Customer,

Please share your contact number, AWB Number and email id. We will get back to you with an update.

Regards,
Team FedEx

S

sunny bhanawala

Oct 2, 2020

Dear KYC Team,

With regard to my shipment vide Air Waybill No.[protected], I am unable to upload documents on your portal. I am not able to select type of consignee.

Request you to please fix this at the earliest so I can complete the KYC formalities. Have attached screenshot for your reference.

H

Henna Seth

May 10, 2021

Hello,
I have received this letter regarding shipment, AWB no.[protected] asking for complete KYC details. I was not expecting any shipment. Kindly share more details as to where has it come from, for me to be able to proceed accordingly. Thank you. You can contact me on-
[protected]

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Tracking number[protected]. Package arrived in Delhi on the 26th and sitting idle. Why isn’t it available for clearance yet???

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