FedEx Complaints & Reviews

Our AWB #[protected] has been stuck in customs for more than over a month now.

People prefer FedEX for quick delivery and they say that they can not give any timeline further we can not contact the relevant person and have to deal with annoying call centre executives who are to be explained the matter again and again and who have typical scripted answers.

I read about FEDEX in MBA and had a high regard for their supply chain however now I feel that they are hopeless and lack empathy towards customers.

Fed EX - is good for nothing and I strongly suggest that people should prefer small Indian Courier companies over them.

Dear Sudheer,

I am on the same page as yours. You can track the latest status of your shipment through https://eccsmobility.cbic.gov.in/eicimobility/import

I have learnt from Fedex CC that there is a huge backlog which is causing clearance delays. Despite escalation to leadership, nothing turned out to be fruitful. Fingers crossed and wish for a speedy clearance.

Regards,
Srinivas

and 5 more days gone no update from fedex till now. Online track status is not updated from last 14 days.

how to contact fedex ?

very pathetic service.

Hi,

I am also on the same page. Do check the import status at https://eccsmobility.cbic.gov.in/eicimobility/import
for real time movement.

Regards,
Srinivas

Dear Sir / Mam

Dear Sir / Mam

Consignment :[protected]

Consignee : Suresh Kumar G

Just now I received an invoice copy .. The duty payment is Rs. 48793.. I want to know the reason why the duty payment is so high ..??? and the consignment started from march -2020 and i have submitted all the kyc documents to customs through mail and link .. and i have contacted your concerned person he won't pick my call and then have contacted customer care also but its not connected .. The Fedex team won't give a proper response .. all the mistakes made by your team then why should i need to pay this much amount ???? the duty payment is higher than the price of the imported item ..

Almost 5 months I have sent many emails and calls not given proper response, everyday I try to contact your customercare number .. Why are you putting warehouse amounts so high ?? Really I feel very bad. I'm not satisfied with your service .. please i request you to solve the problem and reduce duty payment

haven't received yet

haven't received yet

still haven't received

Dear Customer,

Please share your contact number, AWB Number and email id. We will get back to you with an update.

Regards,
Team Fedex

Dear Customer,

Please share your contact number, AWB Number and email id. We will get back to you with an update.

Regards,
Team FedEx

Dear KYC Team,

With regard to my shipment vide Air Waybill No.[protected], I am unable to upload documents on your portal. I am not able to select type of consignee.

Request you to please fix this at the earliest so I can complete the KYC formalities. Have attached screenshot for your reference.

Hello,
I have received this letter regarding shipment, AWB no.[protected] asking for complete KYC details. I was not expecting any shipment. Kindly share more details as to where has it come from, for me to be able to proceed accordingly. Thank you. You can contact me on-
[protected]