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Updated: Dec 5, 2025
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M
Mailak
Jul 6, 2020
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My package has been in "Clearance delay - Import
Goods are subject to regulatory review." since July 3rd. I've no update and recieved no help from customer care.

Tracking number[protected]
FedEx customer support has been notified about the posted complaint.
Verified Support
Jul 08, 2020
FedEx Customer Care's response Dear Customer,

We have forwarded your concern to our team and we will get back to you with an update.

Regards,
FedEx Express
Jul 08, 2020
Updated by Mailak Please give me any update as to what needs to be done
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    S
    Skye777
    Jul 6, 2020
    Resolved
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    Resolved

    Submitting KYC Documents

    I have been having such a nightmare with trying to get my package released from FedEx. The contact number they have provided just says 'your call is being forwarded to another number' and then gets cut off[protected]
    They sent me an e-mail with the details required to submit a letter which I followed and guess what, yes you guessed it, rejected again.
    I have uploaded my documents multiple times and every time I get the...
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    V
    Vinod Sarasia
    Jul 6, 2020
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    I ordered a package from the USA. I am an NRI and live in India with my family, FedEx requested KYC documents which I uploaded multiple times and EVERY time they have been rejected.
    The service from FedEx is by far the WORST customer experience I have ever experienced. I am a business owner and have ordered multiple products from abroad, this is the first time I have used FedEx and they do not provide any valid reason for the rejection. Their customer service number just gets forwarded and then gets cut off. I have complained to the MD of customer relations Maya Rao about this and am waiting for a response.
    FedEx sent me an e-mail with a draft of how the letter should be written so I followed it and resubmitted my documents, and yes, you've guessed it, rejected again. The service has been PATHETIC... PLEASE DO NOT DEAL WITH THIS COMPANY.
    FedEx customer support has been notified about the posted complaint.
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      P
      pasupus
      Jul 6, 2020
      Resolved
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      Resolved

      shipper or importer must confirm or verify value of goods.

      Address: Bangalore, Fedex Express Transportation (KIA)

      Hello,
      I have received a call from fedex bangalore clearance team on 29jun2020 that there was a query against my shipment vide #[protected] and requested to provide a value proof documentation for the same.

      I have forwarded the documentation that i have the same day, since then there was no movement in the status despite the email states to allow 48-72 hours for clearance once the documents were received.
      br...
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      Aryan Shyam
      Jul 4, 2020
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      My shipment is international priority shipment and is already past the delivery date, it was coming from usa it is not acceptable

      Its been under regulatory review since days, when will i be getting the shipment its really irritating
      FedEx customer support has been notified about the posted complaint.
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        L
        Lavesh Gupt
        Jul 4, 2020
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        Address: Hyderabad

        Hi,
        My Tracking Number for Fedex International Priority is[protected].

        It reached Bengaluru on Sunday, 28th June 2020. Since Wednesday, the status of the parcel is "Goods are subject to regulatory review."

        All the documentation, KYC is completed and still there is no update on the status of my package.

        Please let me know when and how I can get my package.
        FedEx customer support has been notified about the posted complaint.
        Jul 04, 2020
        Updated by Lavesh Gupt         I have called Fedex customer care numerous times.
        First of all you guys do not pick it up. Even If you do, I have been put on hold for 20 minutes. Then also everyone comes up with a different story
        Bengaluru Customs is taking time, backlog, system not working.

        All these reasons are a lie. I called numerous Customs Broker in Bengaluru with said that parcels are getting cleared. There is backlog in Cargo but not in parcels. so I do not understand a package with contents of $145 originating from US, why is that getting delayed
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          A
          ajeeteshmishra
          Jul 4, 2020
          Resolved
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          Resolved

          Dear sir,

          I have submitted all the forms required for kyc (Know your customer), still my shipment status is 1. A specialized form/statement is required for clearance from recipient.

          What does this mean?

          Tracking number is[protected].
          It is coming from singapore. Do i need to give more documents for the clearance. Let me know if i have to do something for that. Does this happen every time?
          Also calling fedex customer service ([protected]) is of no help as they told me that no such form is required as my kyc has already been submitted.

          What am i supposed to do in this case? I am getting no clarification regarding the same.
          Jul 5, 2020
          Complaint marked as Resolved 
          FedEx customer support has been notified about the posted complaint.
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            A
            a231
            Jul 3, 2020
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            I was asked to upload kyc docs for customs and did so. Even after 5 days, i get this message "a specialized form/statement is required for clearance from recipient.
            Recommended action: please call fedex customer service"

            I have been trying to get in touch with fedex for the last 5 days. I have tried calling, emailing, chatting and have been getting no response whatsoever.
            FedEx customer support has been notified about the posted complaint.
            Verified Support
            Jul 04, 2020
            FedEx Customer Care's response             Hi,

            Please share your contact number and AWB number for us to assist you.

            Regards,
            Team Fedex
            Jul 04, 2020
            Updated by a231             How do I share my contact details with you?
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              N
              Nikeshhh
              Jul 2, 2020
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              My awb number is[protected]. I have visited to kyc. Fedex.com for kyc submission but when submitting kyc documents i have selected others option instead of individual and clicked on submit, i did not upload any documents yet but still portal is showing your kyc is under process. Please provide a solution on this, my shipment is stuck at delhi due to incompletion of kyc submission., i am facing issue for uploading kyc documents since from last 3 weeks and still nobody is there to help me out. Why you guys have created customer service number, never reachable.
              FedEx customer support has been notified about the posted complaint.
              View replies
              Dear Customer,

              Please share your contact number, AWB Number and email id. We will get back to you with an update.

              Regards,
              Team FedEx
              Reply
              Dear KYC Team,

              With regard to my shipment vide Air Waybill No.[protected], I am unable to upload documents on your portal. I am not able to select type of consignee.

              Request you to please fix this at the earliest so I can complete the KYC formalities. Have attached screenshot for your reference.
              Reply
              Hello,
              I have received this letter regarding shipment, AWB no.[protected] asking for complete KYC details. I was not expecting any shipment. Kindly share more details as to where has it come from, for me to be able to proceed accordingly. Thank you. You can contact me on-
              [protected]
              Reply
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                P
                pratik_chak
                Jun 30, 2020
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                Tracking number[protected]. Package arrived in Delhi on the 26th and sitting idle. Why isn’t it available for clearance yet???
                FedEx customer support has been notified about the posted complaint.
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                  C
                  Craig Ferrao
                  Jun 30, 2020
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                  Resolved

                  Shipped this shipment through fedex international priority to goa, india on june 20th 2020
                  The content is a led light.

                  The shipment has been stuck in delhi for more than 8 days now.

                  The recipient has already contacted fedex and submitted required documents (Kyc form) and also got a confirmation email of the documents received by fedex on june 26th 2020, but the package hasn't still cleared.
                  I have tried calling the fedex customer care at least a 126 times but every time i found the line busy.
                  I have written to them by email but no reply till date.

                  This is the message that is displayed in the tracking forum:
                  Goods are subject to regulatory review.
                  Recommended action: no action required at this time.
                  Reason for delay:a specialized form/statement is required for clearance from recipient.
                  Recommended action:please call fedex customer service.
                  Aug 9, 2021
                  Complaint marked as Resolved 
                  FedEx customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 30, 2020
                  FedEx Customer Care's response                   Dear Customer,

                  We have forwarded your concern to our team and we will get back to you with an update.

                  Regards,
                  FedEx Express
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                    J
                    Jamal Mohd
                    Jun 28, 2020
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                    Address: Fatehganj kasab bada faizabad UP

                    I want to inform you that my address is matching to my adhaar card but there the word quality optical is not my address it just an land mark. Which i write for the easily delivery of goods to me. And the order is for my personal use nothing else.. My clear address is:
                    Mohd. Jamal, s/o mohd. Naeem
                    Fatehganj, kasab bada faizabad
                    Pin code:224001 uttar pradesh (Up)
                    FedEx customer support has been notified about the posted complaint.
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                      R
                      Riju Ap
                      Jun 28, 2020
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                      Resolved

                      Address: RAMYA NIVAS NIVAS, KUTTIATTOOR

                      I am writing this to inform you that fedex courier is not making delivery of my order
                      #[protected] the deadline of this order delivery is 17/06/2020
                      I have learned from the fedex tracking that commercial invoice is incomplete and shipper or importer must provide a complete commercial invoice
                      The importer informed that they submitted the invoice two time

                      Please let me know as soon as possible what action you propose to take

                      Regards
                      Riju saudi arabia
                      [protected]
                      Aug 13, 2021
                      Complaint marked as Resolved 
                      FedEx customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 29, 2020
                      FedEx Customer Care's response                       Dear Customer,

                      We would like to assist you with this Please DM us your contact number, AWB number and email id.

                      Regards,
                      FedEx Express
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                        P
                        Punith kumar jain
                        from Hāora, West Bengal
                        Jun 26, 2020
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                        Sir actually i ordered a product from usa but i haven’t got the product because the shipper named me as punith jain instead of punith kumar. M as per govt id. When i asked the shipper to send me a revised invoice he said that he is unable to send me an invoice because the product has been shipped. And they have send the product for company purpose instead its for individual purpose. So what can i do now? It’s been hold by the customs
                        FedEx customer support has been notified about the posted complaint.
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                          S
                          Srikanthhyd
                          Jun 26, 2020
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                          Resolved

                          Package arrived hyderabad on june 22nd, kyc document submitted. Trying to reach customer service for status at[protected] and [protected] its says forwarding to a number, after sometime the airtel customer not answering the phone
                          Sometime call will be declined. Till now on both numbers no one pickup the call.
                          If you cant service why provider customer service and give those numbers?
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          FedEx customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 03, 2020
                          FedEx Customer Care's response                           Dear Customer,

                          Please share your contact number, AWB Number and email id. We will get back to you with an update.

                          Regards,
                          Team Fedex
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                            F
                            fazzu
                            from Hyderabad, Telangana
                            Jun 25, 2020
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                            Resolved

                            Hi, my courier is struck at customs need to submit "a specialized form/statement is required for clearance from the recipient.
                            Recommended action: please call fedex customer service."

                            Please let me know what type of documents i need to submit can you share me samples
                            Aug 5, 2021
                            Complaint marked as Resolved 
                            FedEx customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer,

                            Please share your contact number, AWB Number and email id. We will get back to you with an update.

                            Regards,
                            FedEx Express
                            Reply
                            fazzu's [Complaint's author] reply, Jun 25, 2020
                            my contact number 9652964397
                            email [email protected]
                            AWB : 393875522861
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                              T
                              Taiton Architectural Solutions
                              Jun 23, 2020
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                              Address: New Delhi

                              My shipment came on 16.06.20, i called customer care where i was asked to submit KYC documents, which was submitted on 17.06.20. After that they are continuously rejecting the KYC despite uploading the proper and required documents more than 7 times.
                              I got a call on 22.06.20 from KYC team and once again the documents were uploaded as guided by the caller.
                              Today we went to Fedex office in Courier Terminal, New Delhi Airport and again submitted the documents as guided by them, to the surprise the documents again got rejected for the reason best known to fedex.
                              Please clearly tell us what do you want, as the shipment is very urgently required.
                              FedEx customer support has been notified about the posted complaint.
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                                F
                                Futt Wear
                                Jun 23, 2020
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                                Resolved

                                Address: bangalore

                                Sent a shipment with awb number[protected] from bangalore to ranchi (Used fedex through shiprocket services) on 4th june. The shipment was in ranchi 13th june and till date they haven't delivered the parcel. Gave several complaints on fedex website... No respose till date.
                                Aug 5, 2021
                                Complaint marked as Resolved 
                                FedEx customer support has been notified about the posted complaint.
                                View replies
                                Dear Customer,

                                Please share your contact number, AWB Number and email id. We will get back to you with an update.

                                Regards,
                                Team Fedex
                                Reply
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                                  M
                                  ManikGidde
                                  Jun 23, 2020
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                                  Address: Krishanai Residency, Flat No. 10, Netaji Nagar, Lane No. 01, Pimple Gurav, New Sangavi, Pune

                                  Dear sir i have submitted all the forms required for kyc, still my shipment status is 1. A specialized form/statement is required for clearance from recipient.
                                  What does this mean?
                                  Tracking number is[[protected] it is coming from korea do i need to give more documents for the clearence. Let me know if i have to do something for that.
                                  FedEx customer support has been notified about the posted complaint.
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                                    Y
                                    Yamin Rafiq
                                    from Nagpur, Maharashtra
                                    Jun 23, 2020
                                    Resolved
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                                    Resolved

                                    My shipment bearing awb[protected] was custom cleared under wrong hsc despite correct hsc[protected] mentioned on invoice resulting in higher custom duty.

                                    On knowing this i immediately raised complaint having number [protected] over phone on 18/06/20 regarding the same however no response was received as of now.

                                    Then i also emailed at [protected]@fedex.com on 20/06/20 regarding the same but no response came until now.

                                    Please resolve the issue asap as i have not taken delivery of the shipment due to high import charges.
                                    Aug 4, 2021
                                    Complaint marked as Resolved 
                                    FedEx customer support has been notified about the posted complaint.
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