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Fenesta Complaints & Reviews

www.fenesta.com
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Updated: Aug 16, 2023
Complaints 64
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Unresolved
55
So far, so good. Fenesta is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Fenesta will keep up the work and continue to help more customers with their concerns even better 🤝
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Fenesta reviews & complaints page 2

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G
guddu.vinay
from Gurgaon, Haryana
Sep 25, 2021
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Door lock mechanism

Address: H.no . 2192, Sector-2, HUDA , Palwal (Haryan) -121102 , Mob . 9999998085

I am unable to lock the door, have got this door repaired twice in a year, also it has been only 2years since the installation has been done, the door is not oftenly used....
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C
Capt. Amit
Sep 4, 2021
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Misalignment of windows

Address: D2, M.B.S. Nagar,, Haat Road

I have been facing the misalignment issue of all my fenesta villa and other windows since installation...
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S
SHAKEER AHAMED S
Aug 9, 2021
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WIndow handle malfunction

Address: Ongole

I have made a complaint regarding window handle malfunction. No reply so far. Customer care executive called and enquired about the problem. He promised to visit and replace the handle (at our cost) but stopped taking the calls. Very poor customer service. Pathetic....
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N
Nishasingh21
Jul 24, 2021
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Breach of agreement Quote no M/Q0507159 DT 23rd March 2021 booked in March 2021 after paying 2lac

Address: Plot No. 52, Sector - 32, Gurgaon - 122003, Haryana

I want to register the complain regarding breach of purchase agreement made by Fenesta company. I have the signed purchase agreement for Aluminium Door and window done under Quotation number M/Q0507159 dated 23 March 2021 where price and production specification was clearly mention and agreed between Fenesta & myself and with respect to this we also paid 2Lac Advance payment. It was also agreed that price will not change for next 6 month.br...
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N
Nasdaq Jones
Jul 19, 2021
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Plastic door wrongly installed

Wrong installation of door panel so that door is not closing...
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R
Reena Ohlyan Rathi
Jun 25, 2021
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Door sliding mesh and lock is not working.

Address: House no. 1581, sector-02,Bahadurgarh. 124507

Door sliding mesh is not working and lock is also not working. Facing a lot of inconvenience. Pls resolve it as much as early ....
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A
Ankit goyal 123
May 31, 2021
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Glass breakage

Poor quality products, glass break without any external impact and company denied warranty as it is not coverd in warranty part .never buys this company upvc...
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S
Satish c Jaswal
May 22, 2021
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Handles with push buttons of windows.

Push buttons of two right side handles become free hence handles are jammed and unable to open/close windows....
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B
billie
from Satrikh, Uttar Pradesh
May 6, 2021
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Windows lock

Address: Sakola, Ranikhet

Had doors and windows installed from fenesta Haldwani over a period of 3 years. Just come home and found the netting is already out and two window locks are not working. There has been no servicing even though one free service was offered at the beginning....
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A
ar54
from Delhi, Delhi
Mar 25, 2021
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Locking systems / alignment issues

Address: B - 214 , JAL VAYU TOWERS, SECTOR - 47, NOIDA

I have got installed 3 no. Sets of sliding doors for 3 no. Balconies in the month of november 2019.
01. One of the set has some alignment fixing issue.
02. One of the set has some kocking system issue. A
jamming tendency for the lever has been for a long
time. It is totally jammed now.
Please arrange to attend the above mentioned service issue at an early date promptly....
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H
hari U V
Mar 23, 2021
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Price increased after placed order without notice

I had placed an order for Fenesta windows on the 5th of September 2020, 5 months in advance at the time of the pandemic with the surety that my discount rate will be fixed. After the discount, my order value was Rs.7, 89, 395 for which I paid Rs.70, 000 in advance.

As home construction was nearing completion I had placed an additional order on the 9th Feb 2021 which was amounting to 10, 16, 639 at the same discount and at...
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P
Puramprasad
Mar 8, 2021
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Mesh door for vents.

Address: P.prasad reddy, Door no 18/3/66/A., Kadhi colony, Tirupathi, Andhra Pradesh.

Fenesta person has taken measurements for mesh door and said we have fixed them. Marble person has laid marble at that place. But actually mesh doors are not fixed. Now fenesta person says he can’t fix and nothing can be done. Very reluctant answer. We regret for choosing fenesta. We want solution and action to be taken against fenesta engineer for misguiding us....
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S
Suresh@vellore
Sep 28, 2020
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Windows installation

Dear [protected]@fenesta

I am aware that your company is excellent in its quality of work, but as evident from your customer rating, you need to improve in your customer care and communication.

I have given business for nearly 6 lakhs. Your chaps came, installed and left without a word. They did not hand over the finished work for my inspection or approval. There has been no call for feedback. I would rate you 2/10...
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N
Nikhil Poluparty
Jul 22, 2020
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Bath room lock is not working

Address: FLAT NO 3, PODARILLU ,MODEL COLONY, NEAR ALL BANK COLONY

Bath room lock is not working. Photo is attached....
+1 photos
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K
kanika666
Jul 4, 2020
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Toughened glass breaking automatically

Address: 3086F sec 23 gurgaon mob 9711118666

I got finesta doors and windows installed at my house in June 2018.
Within span of 1 years, toughened glass of windows started breaking itself.
One glass broke itself in June 2019.
Today second glass also broke ie in jul 2020.
This is huge security and saftey concern.

There is a manufacturing defect in the glass due to which it is breaking itself.

Now the company is denying to replace...
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G
Girijashanker Shetty
from Shimoga, Karnataka
Dec 21, 2019
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sliding windows

Address: Girijashanker Shetty Chandra Beside Hotel Sun International Jewargi road Gulbarga 585102, Gulbarga, Karnataka, 58512

I’hv purchased lakhs of worth finesta windows, the execution part is very un professional and the product quality is not good every time we try to operate it makes terrible noise. The locks do not operate smoothly the bug mesh windows are bent hence make terrible notice the local dealer is clueless
I’hv complained on twitter but no response so far
Please escalate the issue
Warm regards...
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A
Aniket_radiologist
from Gurgaon, Haryana
Dec 16, 2018
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fenesta doors and windows

Address: New Delhi, Delhi, 110092

@fenestawindows @jagograhakjago
I am extremely disappointed with the poor services of fenesta. Despite charging lakhs of rupees, they sent a very normal 6 mm glass despite ordering a double glaze security glass.
Senior official mr prashant is reluctant in this regard.
They come begging to your house for payment, but when things go wrong they just don't help you!
And when i got a bit angry, they are falsely accusing...
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Y
yk tyagi
from Gurgaon, Haryana
Nov 9, 2018
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non receipt of material

Website: fenesta.com

I had placed the order for fenesta window for my house in the month of september with 100% advance payment but the company is unable to deliver the material till date. There was some complication in the payment made due to this i had paid another 100% advance on the assurance that i will get the refund of the previous amount but till date i have not received the refund also.

The details is as under.
M/q0242707 8/25/2018...
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P
[email protected]
from Pune, Maharashtra
Oct 24, 2018
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delay in services

Address: New Delhi, Delhi, 110075
Website: www.fenesta.com

Writing this with dissatisfaction and a sense o[censored]rgency. I placed the order on 26th september 2018, and made the complete payment.

1. Then i was confirmed by the sales person that all work (Delivery + service) will be completed by 28th october. Accordingly, i have given notice to my land lord (My current residence owner) to vacate and shift to my place by 1st november, especially keeping deepawali in mind.

2....
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D
Dipanjan Ray
from Bahula, West Bengal
Oct 8, 2018
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unethical customer support

Address: Kolkata, West Bengal
Website: fenesta.com

With much disgrace I'm writing this complain. It is to bring to your notice that the Fenesta Kolkata ecosystem is utterly unprofessional with its commitments and customer relationship management. I had booked my order months ago with full payment. My sales rep is Saurima Datta. I was promised an installation on within a couple of weeks from the order. Then I was told that there was some issue with the measurements so the installation would...
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