Fenesta Complaints & Reviews

Fenests window door after locking could not be opened. handle lock problem.

Dear Sir,
It has been almost 1.5 years since we have installed Fenesta in our new house... Till date we must have changed almost 10 meshes for our villa windows, I must say that no doubt the quality o[censored]pvc, hardware, etc... Used I the window is excellent, incomparable with any other window manufacturer... But I am totally disappointed with the quality of mesh used for these windows, since it just tears on cleaning the windows just a couple of times... I wanted to bring this to your notice as I want a permanent solution for this mesh problem... Mostly replacing with better quality and durable meshes...

I have installed all windows, baywindow s, ventilators in my house, in 2019. Now I want to re locate one baywindow to new bedroom.civil work is completed.ready to install the old baywindow..
And some of the mesh damaged in widows, have to replace mesh for 4 windows...
Please send technician
M.s.ugandhar babu
Madanapalle road
PALAMANER.. CHITTOOR DIST.AP
[protected]

Dear Team Fenesta
I regret to inform you that the installation of the windows with the above reference no is being partially stalled. The window handles have been mal positioned due to a blunder committed by the site engineer who failed to notice the grill design.
An attempt has been made to install the windows in a fashion that is both unaesthetic and highly impractical.
I tried to discuss this and offered some solutions as well. However, the engineer is not ready for either accepting responsibility or to solve the issues. This is very unbefitting of a company like Fenesta and is extremely disappointing.
I tried calling your toll free number- however there is no response.
Kindly call me in person on my phone number as per your records
for complete details. I hope someone responsible will reach out to me from your end.

Fenesta doors quality is good but there service is worst. So i suggest to people don't buy this item. Because of worst service it becomes headache for you. Because we can't repair it from local carpenters, this doors needs there special trained workers.

I had placed the order with payment for Aluminium doors and windows on 25th Sept. This order was cancelled from one of fenesta's competitors and then placed on fenesta only due to the delivery time. competitors of fenesta kept telling me that their delivery timelines keep slipping as nobody takes ownership and they give wrong committments to get the order. I had a written committment that delivery would be in the first week of Nov but maximum 15h Nov. Hence I cancelled the order to someone else and placed on fenesta. Its very critical that i get delivery on time before 15th Nov - after following up a lot to ensure someone is on top of it, I was told today that due to some shipment delay delivery may be impacted and delivered in december end. Thsi was blamed on the lethargy by fenesta supply chain from fenesta officials. Someone needs to be on top of this to ensure my delivery - the written committment is adhered else would clearly not be acceptable. Please help.

Purchased Fenesta mesh doors from Green Homes Fenesta, Attapur about a month or two ago. Right on day one we have reported two problems, one damaged mesh and one wrong frame. Mesh was replaced but door is not. They are not addressing our calls and keep denying. Now there are more places where mesh is damaged and rubber casing has also come out. Still no reponse.
This is CHEATING.

I am unable to lock the door, have got this door repaired twice in a year, also it has been only 2years since the installation has been done, the door is not oftenly used.

I have been facing the misalignment issue of all my fenesta villa and other windows since installation

I have made a complaint regarding window handle malfunction. No reply so far. Customer care executive called and enquired about the problem. He promised to visit and replace the handle (at our cost) but stopped taking the calls. Very poor customer service. Pathetic.

I want to register the complain regarding breach of purchase agreement made by Fenesta company. I have the signed purchase agreement for Aluminium Door and window done under Quotation number M/Q0507159 dated 23 March 2021 where price and production specification was clearly mention and agreed between Fenesta & myself and with respect to this we also paid 2Lac Advance payment. It was also agreed that price will not change for next 6 month.

But when the final measurement was taken dated 21 July 2021 and time for execution approached Fenesta increase their prices and send the revised quotation (Quotation No: M/Q0539301 on 23rd July 2021) without any valid reason.
They breach the Purchase Agreement.

This is very unethical business attitude and they cheat the customer.

With this ref. I want to launch complain against Fenesta and looking for solution on priority basis.

For me this is mentally and Financially harasment done Fenesta Company.

Wrong installation of door panel so that door is not closing

Door sliding mesh is not working and lock is also not working. Facing a lot of inconvenience. Pls resolve it as much as early .

Poor quality products, glass break without any external impact and company denied warranty as it is not coverd in warranty part .never buys this company upvc

Push buttons of two right side handles become free hence handles are jammed and unable to open/close windows.

Had doors and windows installed from fenesta Haldwani over a period of 3 years. Just come home and found the netting is already out and two window locks are not working. There has been no servicing even though one free service was offered at the beginning.

I have got installed 3 no. Sets of sliding doors for 3 no. Balconies in the month of november 2019.
01. One of the set has some alignment fixing issue.
02. One of the set has some kocking system issue. A
jamming tendency for the lever has been for a long
time. It is totally jammed now.
Please arrange to attend the above mentioned service issue at an early date promptly.

Fenesta person has taken measurements for mesh door and said we have fixed them. Marble person has laid marble at that place. But actually mesh doors are not fixed. Now fenesta person says he can’t fix and nothing can be done. Very reluctant answer. We regret for choosing fenesta. We want solution and action to be taken against fenesta engineer for misguiding us.

Dear [protected]@fenesta

I am aware that your company is excellent in its quality of work, but as evident from your customer rating, you need to improve in your customer care and communication.

I have given business for nearly 6 lakhs. Your chaps came, installed and left without a word. They did not hand over the finished work for my inspection or approval. There has been no call for feedback. I would rate you 2/10 for customer satisfaction and am unlikely to recommend you to others, since i have also utilized another company for installation of work worth 7 lakhs and i am comparing apples with apples.

Secondly, there is a complaint. One set of sliding shutters are not locking properly. I have discarded the number of your salesman from my phonebook, since it was not worth keeping. Please contact your office and send an appropriate technician. I would appreciate if you do this asap, since it is a matter of security.

Best wishes

Dr. Suresh david
A. Kattupadi road
Vellore 632011

Ph. No. [protected]

Bath room lock is not working. Photo is attached.