Saraf Furniture / Insaraf.com Complaints & Reviews

Dear Team,

I am writing to express my deep dissatisfaction with the bed I purchased from your company in Aug 2023.

below are for your reference:
Invoice order#INSF[protected]
Complaint no#221258

Despite multiple follow-ups to get a proper response and a concrete date of replacement which the team promised since then, I have been met with consistent bullying tactics and a lack of accountability...

I placed order for Cot ( order number INSF[protected] on 7th Jan 2024) explaining the purpose of ordering the cot and when it will get delivered. I Was conveyed by saraf customer support team that by 31st Jan I will get the delivery if I place the order now. I explained to saraf team, that i am placing this order as a gift for a married couple in my family circle and i am very particular about the timeline and i can't wait long, so i placed...

I had ordered a Bookcase INSF[protected]., I had paid full amount even after 1 month from expected delivery date they are not ready to deliver my product. Many other customers have been cheated the same way by saraf furniture. This company is running financial cybercrime in the name of online shopping...

Even after full advance on 25th Oct, 2023, order not delivered despite multiple followups for order no. INSF[protected]. They are not even refunding the money. They are a big cheat....

My order is INSF[protected] MY dining table chair 🪑 not Replace after 6 months I have not helping by coustomer service when I asked coustomer service he said after 6-7 day your chair 🪑 dispatch what my chair not delivered after 6 months so I go to consumer court my liouer talk you thanks...

My dining table chair 🪑 not realising for 6 months my order no [protected]...

I placed an order with the Insaraf furniture on 07 Nov 2023 Order #INSF[protected], they have assured the product with be delivered in 21 days and by 29 Nov, it should be delivered. Now more than 2 months have crossed and each time I get to know different reasons and there is no sign of delivery date. I've requested for full refund and they are not responding to my mails. I request this matter be taken and I'm adequately compensated for the...

I purchased dinning table and chair from Insaraf, when they deliver product to me . one of the chair was damaged . when I asked for replacement they took my request but last two months I am not getting any update. They cheated me with product. please help me here.
Order ID: #INSF[protected].

Request which has raise (#222832)...

I had placed an order on 8th Oct 2023 for 4 seater dining table from Insaraf.com
Order num: INSF:[protected]
Till date I haven’t received my order. Have sent 15 emails made 20 calls and every time the extend the date of dispatch. I have asked for my refund multiple time.
I need my refund as soon as possible....

It's been 2 months since an order was placed with Saraf furniture. since a month all we get is it will be shipped in 10 days, sorry for the delay. this is the 4th time i have received that as as an update, making it a delay by 40 days in shipping! highly unprofessional and horrible service....

In August we ordered the king cot with mattress, we received mattress but we didn't receive king cot bed, they told 8 weeks time it will take to deliver, now this is fourth month till now they didn't deliver, whenever i call they r telling next week will deliver, I don't have hope, plz give money back...

Order no[protected] my dining chair replacement after 6 month no buddy sport coustomer service center...

I have ordered a cot from your website on 17th August 2023 with an order no INSF[protected] .
With a specific promise from one Ms Prerna on an online Chat that she will be able to deliver before 7th september 2023 again and again, without any correspondence from the furniture store.
Now, when i tried to inquire about the same on 9th Sept 2023, this same Ms Prerna is telling that it will be dispatched on 11th September and will...

I ordered a bad on 31st with the order # INSF[protected]. I was told while placing the bed that I will receive it in 2 weeks and till date, we have not received the bed. No one from the customer support ever calls to update. the customer service has a standard answer they give whenever we call, everytime pushing the date to the next week. Every week its the same thing. now they have told it will be August 20th. Its the same story. I have recorded...

Ordered 1 bed and coffee table.
However had to cancel the order after seeing poor reviews of the company SARAF FURNITURE.
Paid 5 thousand INR in advance via Google pay.
Sent many requests and reminders to refund as the order was canceled immediately after placing the order.
However no or improper replies received.
This is clearly a fraud company duping customers.
I am going to take the matter to consumer...

I am waiting from last 2.5 months for delivery but every time I call them they mention a new date. Now I have lost trust on them and asking for refund of my money...

I bought wooden mandir at rs 7499 with free delivery . They came day before yesterday but returned saying that address was incomplete and not getting any response from phone .
Here my point is that I had given full address while purchasing mandir hence their mistake for not providing the full address . Now they are asking for Rs 1500 to deliver the same . Without this they are neither delivering the mundie nor refunding the money...

Dear Sir
I had ordered a wooden bar from SARAF FURNITURE online. While going through the details of the product on the website, it was mentioned that product is ready to use and no need for any assembling of parts.
However, when I opened the parcel, I realised that doors of bar were fixed and required to assemble. I contacted three times the costumer care service team of the company and everytime I was assured that the work...

It’s been more than month I placed the order and already paid the amount. The company promised to deliver the product within a month and here despite several follow ups I have been intimated each time with a new dispatch date.

Highly disappointed. My money is blocked and the company is not providing any true status.

Clear cut case of harassment...

Hi
My product id is INSF[protected], Bar unit delivered to me at vadodara on 13 mar 23,
The product has faulty door and the alignment of wood is improper,
I immediately raised complaint with customer support of company, however till now after 3 visits by their technician the issue is still not resolved,
Also the company is not responding and giving any updates on matter,
Request to resolve the issue br...