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Zefo Complaints & Reviews

www.gozefo.com

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Updated: Dec 26, 2023

Complaints 150

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8

Unresolved

142

Bad 😕 It seems that Zefo has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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I have ordered wardrobe 2weeks ago. No update

zefo-installation and delivery and no installation, horrible experience

Installation not completed + Horrible customer service

not refunding money

Most useful reviews

Order ID is 341435

Not able to buy products from the site

Folding dining table

Fully damaged goods delivered

Sofa delivery not scheduled for weeks

Installation not completed + Horrible customer service

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faulty product delivered and customer care not responding for resolving or returning

Zefo reviews & complaints(150)

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Address: #20/30, 2nd floor, 2nd main, kaverinagar,kathriguppe-560085

Had bought product sometime back from zefo team on loan from zest money. Since it didn't serve the purpose have return the product next day and asked to cancel the loan from zest money. Zefo team agreed. But then month later have recieved mesf from zest money to pay the EMI. Where in I nether had product nor amount, I informed them the situation and asked them to take clarity from from zefo team and end the loan. But till date it is kept...

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Address: GF06 TG Aabharan, Yelenahalli Main Road, Bangalore 560068

Hi Team, I am writing to you regarding a very unfortunate incident.
I had ordered an ergonomic chair from GoZefo as I had a positive experience prior to this order (342325).

While the chair was delivered on time, the issues started with the delivery.
First, A) The original bill from the manufacter (Apollo Apex) was NOt attached. GoZefo executive refused to send the bill.
B) The delivery guy gave me a brochure...

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I have purchased a Harris dining table from the company on 7 October 2021 (Order Number:346932) . After a lot of delay they informed me that the product is not available and they will issue a refund. (Ticket Number:[protected]). However, they have still not processed my refund. After emailing them several times....

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Address: SUPERTEC LIVING STON CROSSING REPUBLIK, GHAZIABAD

I have purchased fridge from zefo and did online payment but when product was not recieved I wrote mail and till today my issue is not resolved i bought fridge on 15 nov 2021 and since 6 months my amt is deducting from my account, Gozefo never attend any calls nor reply for emails, I want my money refund asap....

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Address: F-2603 Supertec Livingston Crossing Republik Ghaziabad

Website: Gozefo

I purchase refrigrator from Gozefo on 15th nov 2021.whuch was supposed to recieved on 29th nov and payment has done online by credit card on emi, Neither i recieved my product not i got any refund from Gozefo since 20ov my emi is deducting regular, no customer care number is available and never recieved any mail regarding this, Gozefo never reply on mails, .
I want my money refund this is clear cheating and fraud ....

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Address: 405,clarence, Block b, silver county road, haralur,

Website: [email protected]

We have forwarded request for last 3months that cushions of sofa r very defective but no action was taken in fact they blamed us but never send maintvguys but instead offered us 500 rs as compensation really very shameful the way to treat the customers
We want some action inbthis regards

Rgds
Madhu saneja...

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Address: Bangalore

I placed an order for a Sofa set through Zefo on 13th Nov, 2021.
On 19th Nov, 2021, I received a message saying they are unable to process my order and refund will be processed.
My order ID is 348089.
Amount to be refunded - Rs. 10398
Since then I have been asking them for my refund but they always reply saying that refund is being processed and will be credited in 5-10 working days.
It has been 3 months...

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Address: Bangalore

Hi, i have login to gozefo site and added few items to the cart. After multiple tries, not able to complete payment

[protected]@gmail.com
[protected]...

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Address: Bangalore

I placed sofa and cot order on[protected], they given delivery date[protected], I didn't get that product even 1week later on delivery date, Then I raised a request to refund but still now I didn't get my refund please help me to get my refund or else I have no option other than cyber crime......

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Address: bangalore

I purchased the bed from Gozefo which then I returned as no one came for installation. They mention that refund amount will be received in 5-7 days . But its more than 2 weeks and I have not got the amount back.
They are not replying to my mail regarding this enquiry.
The reference ID for refund was : erf_b379668d43d437db
The ticket id was :[protected]...

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Address: chennai

Ticket No:[protected]
This is not fair what your company is doing with the customer .
I have placed the order on 17th oct and made me pay for it.
Then after one month u cancel for no reason and blocked my money too so I could not order my table to till this day.
Now for refund u are not doing that. what do u expect me to do?
Regards
Rizwana Ahmed...

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No refund for my purchase is made.
I tried connecting through several calls, emails amd whatsapp but no response. Very unprofessional.

Please refund my amount for order 347959...

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We had ordered 2 products from gozefo.com on EMI over one month back. One product was delivered as per the communicated date. The second product has not been delivered since the last month. We had to get the second product cancelled as we were not getting confirmation on its delivery. We were informed that the refund for the second product has been initiated.

But when the first EMI payment got charged by the bank they charged...

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Had placed an order of 5177 for Victoria 3-door tv unit. The order and payment details are attached. Haven't received the order yet and the delivery date is getting postponed. I want to cancel the order and get a full refund but not getting that option. Unable to contact customer care as the number provided is not valid. Kindly help....

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I have ordered wardrobe and I made full payment.
There is no update
No customer number
No one is responding to my emails...

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Address: Bommnhalli

I had ordered sofa from Gozefo, they din deliver over a week got over!! After cancellation I am waiting since ten days to get my hard earned money back!! They have not returned the money!!
They don't have any customer care number, they will not respond to any of your mails!!
Please don't fall into this scam.
@consumerforum please help me. It's my hard earned money...

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Address: Bommsandra

Ordered sofa, paid full money. Waited for ten days. Din get delivered!! Cancelled product, waiting for refund. No sign of the refund. My credit card bill is generated. No proper response from Gozefo customer care!! They don't have any no to talk. They take full money, don't deliver the product and then don't credit refund also....

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Address: Bommnhalli Bangalore

I had ordered sofa through Gozefo, waited for one week but delivery was not done!! So i got it cancelled! Now I am waiting for refund but still din get my money back!! Anyone please please help me. I need my money back....

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I ordered one product for which payment was already made but didn't receive it yet. Order Id is 347314...

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Website: Zefo app.

I purchased following items from Zefo.
They have not delivered and not responding to repeated mails.
I am attaching screenshot of my purchases....

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