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Zefo Complaints & Reviews

www.gozefo.com
1
Updated: Dec 26, 2023
Complaints 150
Resolved
8
Unresolved
142
Bad 😕 It seems that Zefo has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Zefo reviews & complaints(150)

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C
Chethan lakshminarasimhaiah
Dec 26, 2023
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Address: #20/30, 2nd floor, 2nd main, kaverinagar,kathriguppe-560085

Had bought product sometime back from zefo team on loan from zest money. Since it didn't serve the purpose have return the product next day and asked to cancel the loan from zest money. Zefo team agreed. But then month later have recieved mesf from zest money to pay the EMI. Where in I nether had product nor amount, I informed them the situation and asked them to take clarity from from zefo team and end the loan. But till date it is kept active. Expecting the solution for this since have facing prob in my cibil score.
Request the present zefo team to contact zest money and end this bizarre event.
Zefo customer support has been notified about the posted complaint.
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    A
    Aswin_kini
    from Chennai, Tamil Nadu
    May 11, 2022
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    Address: GF06 TG Aabharan, Yelenahalli Main Road, Bangalore 560068

    Hi Team, I am writing to you regarding a very unfortunate incident.
    I had ordered an ergonomic chair from GoZefo as I had a positive experience prior to this order (342325).

    While the chair was delivered on time, the issues started with the delivery.
    First, A) The original bill from the manufacter (Apollo Apex) was NOt attached. GoZefo executive refused to send the bill.
    B) The delivery guy gave me a brochure stating the chair is from SAVYA - a totally different manufacturer.
    C) The chair broke down despite very low and soft use. Despite asking GoZefo multiple times to send an executive, they refused stating they are not unable to do during the pandemic.
    D) After all this ordeal, I get an offer from GoZefo to accept a compensation of a mere 1000 bucks. Please keep in mind that this chair cost me 4700+ GST and I had barely used it for 3 months as it is faulty.
    Zefo customer support has been notified about the posted complaint.
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      K
      Kinhal Krishna
      Mar 26, 2022
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      I have purchased a Harris dining table from the company on 7 October 2021 (Order Number:346932) . After a lot of delay they informed me that the product is not available and they will issue a refund. (Ticket Number:[protected]). However, they have still not processed my refund. After emailing them several times.
      Zefo customer support has been notified about the posted complaint.
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        R
        Rimmi Bedi
        Mar 16, 2022
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        Address: SUPERTEC LIVING STON CROSSING REPUBLIK, GHAZIABAD

        I have purchased fridge from zefo and did online payment but when product was not recieved I wrote mail and till today my issue is not resolved i bought fridge on 15 nov 2021 and since 6 months my amt is deducting from my account, Gozefo never attend any calls nor reply for emails, I want my money refund asap.
        Zefo customer support has been notified about the posted complaint.
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          R
          Rimmi Bedi
          Mar 16, 2022
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          Address: F-2603 Supertec Livingston Crossing Republik Ghaziabad
          Website: Gozefo

          I purchase refrigrator from Gozefo on 15th nov 2021.whuch was supposed to recieved on 29th nov and payment has done online by credit card on emi, Neither i recieved my product not i got any refund from Gozefo since 20ov my emi is deducting regular, no customer care number is available and never recieved any mail regarding this, Gozefo never reply on mails, .
          I want my money refund this is clear cheating and fraud .
          Zefo customer support has been notified about the posted complaint.
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            M
            Madhu Saneja
            Feb 20, 2022
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            Resolved

            Address: 405,clarence, Block b, silver county road, haralur,
            Website: [email protected]

            We have forwarded request for last 3months that cushions of sofa r very defective but no action was taken in fact they blamed us but never send maintvguys but instead offered us 500 rs as compensation really very shameful the way to treat the customers
            We want some action inbthis regards

            Rgds
            Madhu saneja
            Feb 20, 2022
            Complaint marked as Resolved 
            No steps have been taken It is not solved 😕
            Zefo customer support has been notified about the posted complaint.
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              J
              jagruk129
              Jan 30, 2022
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              Address: Bangalore

              I placed an order for a Sofa set through Zefo on 13th Nov, 2021.
              On 19th Nov, 2021, I received a message saying they are unable to process my order and refund will be processed.
              My order ID is 348089.
              Amount to be refunded - Rs. 10398
              Since then I have been asking them for my refund but they always reply saying that refund is being processed and will be credited in 5-10 working days.
              It has been 3 months now and my refund is still pending.

              I have attached photos of the invoices and the email communication.
              +7 photos
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                Y
                Yogita Bala
                Jan 3, 2022
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                Address: Bangalore

                Hi, i have login to gozefo site and added few items to the cart. After multiple tries, not able to complete payment

                [protected]@gmail.com
                [protected]
                Zefo customer support has been notified about the posted complaint.
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                  D
                  dharsu5u
                  Dec 15, 2021
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                  Address: Bangalore

                  I placed sofa and cot order on[protected], they given delivery date[protected], I didn't get that product even 1week later on delivery date, Then I raised a request to refund but still now I didn't get my refund please help me to get my refund or else I have no option other than cyber crime...
                  Zefo customer support has been notified about the posted complaint.
                  Dec 15, 2021
                  Updated by dharsu5u                   They still processing the Refund but its been taken 1 and half month over already please help me to get my refund as soon as.

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                    S
                    sushant kulshreshtha
                    Dec 5, 2021
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                    Address: bangalore

                    I purchased the bed from Gozefo which then I returned as no one came for installation. They mention that refund amount will be received in 5-7 days . But its more than 2 weeks and I have not got the amount back.
                    They are not replying to my mail regarding this enquiry.
                    The reference ID for refund was : erf_b379668d43d437db
                    The ticket id was :[protected]
                    Zefo customer support has been notified about the posted complaint.
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                      R
                      Rizwana 68
                      from CHENNAI, Tamil Nadu
                      Nov 30, 2021
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                      Address: chennai

                      Ticket No:[protected]
                      This is not fair what your company is doing with the customer .
                      I have placed the order on 17th oct and made me pay for it.
                      Then after one month u cancel for no reason and blocked my money too so I could not order my table to till this day.
                      Now for refund u are not doing that. what do u expect me to do?
                      Regards
                      Rizwana Ahmed
                      Zefo customer support has been notified about the posted complaint.
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                      I dont understand why such long delay for my refund.
                      I am suppose to buy a dining table and u are holding my money since 17th oct.
                      why is yr company doing this.
                      yr words of apology does not solve my problem.
                      pls refund my money as I need it.
                      regards
                      Rizwana Ahmed
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                        P
                        PiyushKumar2224
                        Nov 27, 2021
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                        No refund for my purchase is made.
                        I tried connecting through several calls, emails amd whatsapp but no response. Very unprofessional.

                        Please refund my amount for order 347959
                        +2 photos
                        Zefo customer support has been notified about the posted complaint.
                        Nov 28, 2021
                        Updated by PiyushKumar2224                         No reply from zefo yet.
                        View replies
                        No refund yet
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                          P
                          priyankasen30
                          Nov 22, 2021
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                          We had ordered 2 products from gozefo.com on EMI over one month back. One product was delivered as per the communicated date. The second product has not been delivered since the last month. We had to get the second product cancelled as we were not getting confirmation on its delivery. We were informed that the refund for the second product has been initiated.

                          But when the first EMI payment got charged by the bank they charged it as per the cost of 2 products while one was already cancelled. The bank has said they have not received any refund communication from zefo india. We have sent over 10 mails to the customer team at Gozefo and no one is resolving the issue. The call centre number is either not working or no one responds to it ever.
                          +1 photos
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                            R
                            rbhattacharjee
                            Nov 21, 2021
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                            Had placed an order of 5177 for Victoria 3-door tv unit. The order and payment details are attached. Haven't received the order yet and the delivery date is getting postponed. I want to cancel the order and get a full refund but not getting that option. Unable to contact customer care as the number provided is not valid. Kindly help.
                            +2 photos
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                              K
                              Karteek S
                              from Bengaluru, Karnataka
                              Nov 17, 2021
                              Resolved
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                              Resolved

                              I have ordered wardrobe and I made full payment.
                              There is no update
                              No customer number
                              No one is responding to my emails
                              +1 photos
                              Dec 27, 2021
                              Complaint marked as Resolved 
                              Got the refund
                              Zefo customer support has been notified about the posted complaint.
                              Dec 13, 2021
                              Updated by Karteek S                               Its been more than 40days. no refund
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                                A
                                Aakanksha Sinha
                                Nov 10, 2021
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                                Address: Bommnhalli

                                I had ordered sofa from Gozefo, they din deliver over a week got over!! After cancellation I am waiting since ten days to get my hard earned money back!! They have not returned the money!!
                                They don't have any customer care number, they will not respond to any of your mails!!
                                Please don't fall into this scam.
                                @consumerforum please help me. It's my hard earned money
                                +1 photos
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                                I Ordered sofa and cancelled after 1month ago still date I didn't amount refunded

                                order # 346543
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                                Ordered sofa and cancelled after 1month ago still date I didn't amount refunded

                                order # 346543
                                Reply
                                Ordered sofa and cancelled after 1month ago still date I didn't amount refunded

                                order # 346543
                                Reply
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                                  A
                                  Aakanksha Sinha
                                  Nov 3, 2021
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                                  Address: Bommsandra

                                  Ordered sofa, paid full money. Waited for ten days. Din get delivered!! Cancelled product, waiting for refund. No sign of the refund. My credit card bill is generated. No proper response from Gozefo customer care!! They don't have any no to talk. They take full money, don't deliver the product and then don't credit refund also.
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                                    A
                                    Aakanksha Sinha
                                    Nov 2, 2021
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                                    Address: Bommnhalli Bangalore

                                    I had ordered sofa through Gozefo, waited for one week but delivery was not done!! So i got it cancelled! Now I am waiting for refund but still din get my money back!! Anyone please please help me. I need my money back.
                                    +2 photos
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                                      K
                                      Kratika Khare
                                      Nov 2, 2021
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                                      I ordered one product for which payment was already made but didn't receive it yet. Order Id is 347314
                                      Zefo customer support has been notified about the posted complaint.
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                                        D
                                        drrsanghvi
                                        from Bengaluru, Karnataka
                                        Oct 25, 2021
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                                        Website: Zefo app.

                                        I purchased following items from Zefo.
                                        They have not delivered and not responding to repeated mails.
                                        I am attaching screenshot of my purchases.
                                        +2 photos
                                        Zefo customer support has been notified about the posted complaint.
                                        Oct 25, 2021
                                        Updated by drrsanghvi                                         Zefo should immediately deliver the products or immediately refund my hard earned money.
                                        Oct 26, 2021
                                        Updated by drrsanghvi                                         It's written above as MARKED RESOLVED.. That's not true. They have not contacted me or delivered the product. When I asked for refund, there is no reply.
                                        There emai id is contact @gozefo.com.
                                        There customer care number is not working.
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