Fenesta Complaints & Reviews

I’hv purchased lakhs of worth finesta windows, the execution part is very un professional and the product quality is not good every time we try to operate it makes terrible noise. The locks do not operate smoothly the bug mesh windows are bent hence make terrible notice the local dealer is clueless
I’hv complained on twitter but no response so far
Please escalate the issue
Warm regards

@fenestawindows @jagograhakjago
I am extremely disappointed with the poor services of fenesta. Despite charging lakhs of rupees, they sent a very normal 6 mm glass despite ordering a double glaze security glass.
Senior official mr prashant is reluctant in this regard.
They come begging to your house for payment, but when things go wrong they just don't help you!
And when i got a bit angry, they are falsely accusing us o[censored]sing abusive language. Another official, mr. Rishabh on the contrary used this language "tujhe jo karna hai karle".
To add to my problems, another panel for my drawing room measures a glaring 3cm lesser than the actual dimensions!! Is this some kind of a joke?
This is plain cheating, malpractice and mental and monetary harrassment.

I had placed the order for fenesta window for my house in the month of september with 100% advance payment but the company is unable to deliver the material till date. There was some complication in the payment made due to this i had paid another 100% advance on the assurance that i will get the refund of the previous amount but till date i have not received the refund also.

The details is as under.
M/q0242707 8/25/2018

Writing this with dissatisfaction and a sense o[censored]rgency. I placed the order on 26th september 2018, and made the complete payment.

1. Then i was confirmed by the sales person that all work (Delivery + service) will be completed by 28th october. Accordingly, i have given notice to my land lord (My current residence owner) to vacate and shift to my place by 1st november, especially keeping deepawali in mind.

2. Now, i tried reaching these people, but i am unable to reach them on phone. When i reached their (Escon sales pvt. Ltd.) office, i was told that your order will be completed only by mid november.

I am in deep mess, i don't have a house to stay after 1st november, do you expect me to search a new place for 15days for your failed commitment?

Also, failed to understand why a proper invoice carrying gstin has not been provided for the over 3 lac payment, it is completely against trade practices and illegal.

With much disgrace I'm writing this complain. It is to bring to your notice that the Fenesta Kolkata ecosystem is utterly unprofessional with its commitments and customer relationship management. I had booked my order months ago with full payment. My sales rep is Saurima Datta. I was promised an installation on within a couple of weeks from the order. Then I was told that there was some issue with the measurements so the installation would be done on the third week of September. This too I had to chase her constantly without any timely updates from her side. But still it was acceptable. When the third week of September came, I was told that the installation is still not possible. I was given a new installation date on 5th October. I said ok without any complains whatsoever! Then came 5th of October and I was told that it's not possible to deliver the order by that time. So the new delivery date was set to 8th of October which is today. I said ok. Then came today and this morning I was told that the installation would happen tomorrow i.e. 9th October. Just now I have been told that the installation is not possible tomorrow. Is this a joke? Are you always this unprofessional or do you have anything personal against me? I hope you restructure your workforce which is full of trash at the moment if you want to retain your customers. If this is the way you deal with your customers then just take back your products and refund my hard earned money. #BoycottFenesta

Dear hi
I have given my order in the month of aug and made payment on 1 aug 18 as per there promise i will get my product with in 30-40 days but today is 23 sept 18 still i have not got my product and my nagpur sales agent mr amit is telling me that i should talk to service people and giving me number of reasons for delaying my windows products i feel if company can not give product on time why they take orders kindly revert me
With regards
Nitin shende
Nagpur
[protected]

I order to fenesta for 9 windows of house no.[protected] sector 17, faridabad, for which i paid rs. 300000/- as advance on[protected] and rs.411884/- as full and final on dated[protected].
Their sales and technical team visited for survey and final the design of windows on[protected].
I asked them for a exhaust cutting in one window and the survey technician made the design and get my signature on it for ok.
Now, when they delivered my materials, that exhaust cutting window was not there. Asking for it they told that they don’t make hole in security glass. This report was given to me on[protected], when my site is ready for possession and i have to shift.
At the time of windows installation their team did not ask me the face to install the windows i. E.in outer face or inner face. All the windows are not proper and making noise.
I am getting loss due to false commitments and negligence of their all sales executive and technical persons.

I have given 7 lakhs amount through checks to your distributor/franchise meridien interiors. All checks were cleared. As of now total material is not received by me. Your company sales person kishore n distributor basha has cheated me with false commitments.

Because of windows not received, i couldn't able to give for rent. Each portion gives rent of 25k total three portions rent together 75k per month. I am making a lose because of delay.

I need an explanation on priority.

Your technician and sales persons jagjith and kishore are most irresponsible people. Once the deal is done they do not bother about the customer. They have taken total amount but total windows were not delivered. Second the delivered windows were not installed totally.

I will go to the cosumer court for the delay of service by your team.

I need your explanation with immediate effect. I cannot wait till your people turn down.

Hello, we 1st time built out house. We called fenesta people to take measurements. They took it. We told them villa windows. But that stupid guy had no brain to guide us that 4 feet window should be made in 2pcs. Now none of the windows are opeaable. This unprofessional company is asking us rs 90000 to replace these windows in 2 pieces. Please avoid fenesta. They are cheats.

Dont trust fennesta window company.

I ordered windows from them three months ago. They took the full payment at the time of taking the measurements. It is now 3 months since the order and the goods has still not arrived. Everytime i call them they give false promises that the door will be delivered. No sign of delivery.

Kalyan and his team... Congratulations for your pathetic service.

May house add.
Mr r. K. Jena (Mp)
Mansing bazar
Balasore 756002
Odisha

I am fixing a fenesta window with tgh 5mm+5mm glass
Before 4 years 2012
I am fess my glass automatically break
Please suggest way reason to glass break
This is your pour quality
Please find out urgently

Door hinges open
Handle break

I have recently had pvc windows fitted in my home. I thought fenesta is a reputed company or so it says on their website. A couple of mm out is understandable, 4 inches out by measurement is seriously unprofessional. And that too after measurements were taken twice.
They insist on payment in advance too.
So i am left with a 4 inch gap between top beam and window.
If you are thinking fenesta windows. Think again!

The sole purpose of installation of fenesta upvc windows was to have respite from noise issue. Immediate after installation, the gasket and hinges were effectively insulating noise. However, the effect is no more and needs immediate attention.
If necessary kindly inspect the same and suggest remedies since the product is under 10 year warranty as per terms of agreement.

P dhar
116 n s c bose road, kolkata-700040.

Hi,
this company fenesta is horrible, they won't deliver on time as usual.on top of it they missed to deliver two windows .we have 8 windows only in that only they have missed two imagine the pathetic way of this company's working.and they never respond to emails, they sit like thieves.
They demand money as if we are going to run away, post taking money they hide without response.no one responds to emails.they call themself some manager and all they never turn up post receiving money.
overall fenesta is worst company in UPVC windows there are other companies people can go with.
Regards
Sudhakara

They committed to deliver in the first week of aug but till date (28th sept) we are running behind them, they don't answer the calls and have been delaying the delivery ever since then! we have also made them 50% advance payment and yet no idea when they will deliver, i have even spoken to their "so-called" boss (ritesh jha) in gurgaon office (where we had placed our order) but even he lacks professionalism and is now not available to talk!!
Don't buy from them, i am sure there are several better choices in the market!!

I had really bad experience with fenesta windows product. These people take you into confidence and take 100% advance for their products including installation costs.
My consignment reached home, kept in balcony. I removed all my existing windows in a hope that next day the windows will get installed. After 2 days their team came for the installation.
Firstly, their team arrived for installation 2 hours later than the agreed time. Second, when they unpacked the product, it came out to be faulty. Their gip coupling was all rusted. They were installing it as it is without informing/rectifying the issue but we happened to spot that and raised our concern.
I had to coordinate with 4-5 different people on phone to explain the problem, but to no avail.
Eventually, after my strict warning they agreed to replace the coupling which took another 2 days to come from factory. In this whole episode, only we suffered as we removed the existing windows and living with 2 complete sides opened that involved a big risk of house security
These people are so bad in their servcices and shows highly ignoring and casual attitude towards any issue that may arise after their 100% advance has been given
Please beware of this fraud company and their false promises

Just have experienced first fenesta glass breakage today 22 may 2016.
Fenesta complaint registered reference id postn[protected].

They say the glass is not covered for warranties. Let me see what response i will get from them...

Got the installation done in 2013; since then there have been issue with closing of some doors since installation. They have tried to fix those couple times but no success. We have got some sliders permanently locked as they cannot be moved easily.

And now this glass breakage without any external deliberate efforts. It seems combination of heat & the installation quality.

I am sure there are issues with the quality of the glass being installed; doesn't seem to be really working for indian conditions.

Wondering how they claim to be india's no1!!! If they are truly no1, then they will take this seriously instead of the marketing/legal gimmick of warranties covered.
There has been no attempt to damage the glass. It's on 23rd floor. No break-ins or accidental heavy contact to the glass has been done. Why??? Does company have any quality assurance reasons too quote here??? Or is there any cost cutting to generate company profits??? Does the company believe in bad quality productions and unthoughtful of environment!!!

No response on my complaint dtd 07/02/2016
Complaint no. logged in with Fenesta is :
Post N[protected] dated 07/02/2016
Pl note :
This was 4th breakage of glass without any outside impact.
This is a clear case of badly designed doors.
Please get it checked and got replaced.
Regards
R R Handa

I chose Fenesta windows for my drawing hall and two rooms which were installed in March-April 2014. Spent about Rs 1, 8 lakhs in all. Main reason that i chose Fenesta window was for providing sound proof/ protection which its special glass material provide apart from the elegance of its frame. 10 years warranty was provided. Just three months later glass pan of one window frame crashed with a thud sound on its own without any assault from any external object. The whole length and breadth of the 7ft/2ft glass got crushed. I complained but to my huge disappointment The Fenesta refused to replace glass despite several attempts from my end to contest that the main purpose for which i chose fenesta window gets damaged on its own if does not get accepted by the company for replacement within warranty period then why will the customer go for Fenesta window. Under protest i paid the cost of the glass - Rs 8044/- for replacement. I request to accept my complaint for redressal. If this is the quality assurance then i wonder why any body should choose to go for fenesta product.