Ferns N Petals Complaints & Reviews

Even after confirmation, my order is on hold, why do you offer when you cant make it. Evening when i cancelled my order customer care executive said this will be deliver.

you have ruined someone's birthday.

Ruchi Kochar
ruch.[protected]@gmail.com
[protected]...

I have placed two orders on 3rd June 2021 for same day delivery i.e express delivery. for which FNP is famous to deliver the product on same day. in my case one product deliver on same day and second odder not deliver on same day. i have raised multiple service request to delivery related issue. but no one confirm us when it will deliver. just mention in resolution "it will deliver as per SLA". also no date and time received over email regarding...

I had ordered something for a kid as a get well soon gift on 7th June, 2021. Ever since then I have just been following up with Ferns & petals team. They took my order for more than INR 2300/- and there is no sign of delivery or my raised queries. All I am doing is raising a query daily & FNP team keeps closing the tickets without a single call to me. The kid might be much better now and my gift and the sentiments might mean nothing because...

I placed an order and it showed order confirmed after I had made the payment and then after sometime when I tried to track the order it showed on hold. Its extremely disappointing . My order number is 25361552 and my email I'd is [protected]@rediffmail.com and mobile number is [protected]...

I have ordered the cake from "Ferns n Petals" for Birthday occasion .

ordered date : 4th June 2021

Invoice No: 2021-22/0534256

The cake was delivered completely damaged . I have shared the picture of the cake which was delivered to the customer care and they failed to provide a reimbursement for the damaged cake delivery .

I have contacted the customer care and updated the complaint...

This is very disappointing that when we rely on u guys for some special occasion u let us down...i[censored] cant complete ur orders on time than u must get this updated before placing an order so that the sender can have other alternatives. U just send a sorry mail thats not going to resolve the issue of the sender who has planned something for someone.. this is a complete mess u have created for me. Today is the bday what the hell i will do with...

I placed an order for a flower basket on 22nd May to be delivered on 23rd May (No lockdown on that day) . My order was accepted, I received an SMS on 23rd 1:02 PM that my order is out for delivery. Then at 8:48 PM I received a message that my order has been delivered. To my shock it was never delivered. I spoke the customer support but got only a standard rhetoric reply that the inconvenience is regretted, and they will resolve the issue...

Hi
I have received a completely damaged cake, also the packet was damaged. The delivery boy called me and informed that given the situation he has strict instructions from Ferns n Petals that the cake is not supposed to be delivered hand to hand to the customer's residence and can be only delivered to the residents' security. When we received the cake the packet was damaged and the cake was damaged too. Please look into this matter...

Sir, I have ordered cake through ferns N petals official website through online on Saturday (22-May-2021). Later I found cakes available in local bakery and attempted to cancel the order. There is no option to cancel via online hence tried to reach customer care and sent emails to cancel it. The next day(23-may-2021) one guy called and asked for the location and I replied, the order requested for cancelling. I requested him for cancelling...

यदि आनलाइन डिलीवरी उपलब्ध है तो ग्राहकों को कृपया धोखा न दें।
आपको अवगत कराना चाहती हूं कि कल की तारीख में 24 मई 2021, पता - 83/80, खुल्दाबाद, इलाहाबाद 211003 को आर्डर किया गया केक मिला...

I had ordered lilies, red carnations and roses combination (approx. Rs 2000) and a different bunch of stale flowers (stale pink roses, stale white gerberas instead of white lilies and stale dark red roses instead of red carnations) was delivered. The flowers that were delivered are firstly way cheaper than what was paid for and secondly, were stale. Please take necessary action or provide a full refund....

I had made my order on May 22nd, 2021 at 6.30 pm evening. I had set the delivery date for the next day because, there is an occasion on May 23rd.

I trusted your services and believed that you guys deliver even on the same day. By seeing your confidence and certificate of guarantee, I had chose your app for gifting to someone.

Instead, Not only You Couldn't deliver on May 23rd during 6 a.m to 10 a.m, ...you...

We ordered (order #[protected] a cake along with one number candle for my daughter's first birthday, we received the cake but not the candle. When I asked the delivery person he said "the candle should be in the box" . When we opened the box the candle was not there, I immediately called the delivery person and said he will deliver the candle after delivering the next order but he never returned..

My humble request is that,...

I placed an order from Bhopal to Hyderabad. The recipient is Dibbendu Ghosh.
Thr products were to be delivered under two sub orders, out of which one is delivered and the other sub order is not yet delivered and no accurate information been provided by the team upon asking...

I ordered a cake with order ID 24839343 today and expected to be delivered it today itself. The delivery boy called me and told that as it is raining heavily he bike has some problem so he cannot deliver it today. When i contacted the customer care he told me that as my address was not reachable so no refund could be initiated. I didn't expect this kind of service of not accepting the truth and not giving our refund. Please take this matter...

Hi Team,
I placed an order on 14th May for delivery of birthday cake on 15th but I got to know on 15th evening that it can’t be deliver due to some circumstances. After that on 16th I got message that it will be delivered today but it was not and than again 17th morning I got message that by today it will be delivered between 10am to 8pm but unfortunately they didn’t got delivered .So I just want to know what is this happening...

The cake order was made from Uae and it was supposed to get delivered to Coimbatore, Tamil Nadu on 15th May.
With least amount of responsibility on 15th may morning, you people messaged saying order can't be delivered.
The so called tag lines you say.. Fast delivery, midnight delivery..
And the biggest irresponsible and irritating thing is your customer care chat.
The only thing they do is send automatic recorded...

This refers to my Ferns and Petals order no 24749904 where an additional delivery charge of INR 49 was paid over the cake charges of 999 and since last 2 days they have failed to deliver the order.

The customer care never responds to the call and closes all the ticket queries on their own with a very standard reply. Now post order cancellation they will take 7 days to refund the money ? SO will the money be rotated somewhere...

Cake has not been delivered to Berlin, it costed us around 4, 500 rupees. They have cheated us and stolen the money after repeated complaints.

We called them several times but they either put a deaf ear or lied telling it will be delivered soon.

They finally lied telling since it is a perishable item and we tried reaching on mail ( we clearly provided upto 3 numbers and none of them were contacted) we cancel...

I have placed an order for fresh 30pink rose bouquet on 4th may 2021 with 1207 INF . The product was old sunken and bad with no fragrance rose flower. Complain so many times and then they deliver me one Cadbury celebration and “sorry” written on some random company card. That too after two days.
1st they ruined my loved ones special day and then they are sending apology like this. I need my refund and they can take stupid box...