Ferns N Petals Complaints & Reviews

I placed an order for cake & plant combo. Both were delivered on time but the cake was smashed & spoiled by soil in the plant and the chocolate melting all over. Very disappointed on the service quality. As it was sent to recipients who are senior citizens, they were left in a very awkward situation to share further details by taking a picture of the spoiled cake. Please let me know if the cake can be re-delivered (or) you can refund the amount to my account immediately.

I have orderd a cake and cancelled two days before the delivery as I found a lot of complaints against the company.I called them regarding the refund as stated on thier refund policy I'm eligible to get the full refund.Every time I call them they give me a response that they arr not able to connect to the vendor.They asked me to call after some time.I would have called atleast a ten times and got the same response every time.I later got an email from them just stating refund not possible in this case.I really dont understand the meaning of the same.

Hello Pawan,

I had ordered for a cake for a friend s anniversary celebration to be delivered on 21st June 2021. Ordered for cake n flowers but only cake got delivered and with a good delay.
Kindly look at the pic of the cake delivered and after I raised the concern, one of the cust care executive called and told me that another cake will be arranged by 10 pm which never happened. Post which I tried reaching cust care numbersg given in contact us section and none of them were reachable. I had shared feedback n raised query..but no satisfactory response..still on worse case I was informed that a compensation cake will be arranged for 22nd June..But no response till now.

1. I want my refund back
2. Fnp made fun of my name in front of my friends by sending such ugly n broken cake.. please send an apology card, choclate n cake as a compensation

Kindly revert in priority.. hopefully this email id is correct and not cheating me agian.

Tired of explaining the situation n raising the query..

Pl help

Order id : #25653240
I ordered last night, it said it will reach between 9am -9pm today, why do they commit when they can't serve, now on the tracking it shows it is on hold? like without stating a reason?
I called the customer care, the woman said ma'am they can't deliver at the location, like why do you take orders if you can't deliver ??????
Horrible experience with such a massive site. I understand pandemic times are rough for everyone but I do not support such unprofessional

I have placed an order with order ID 25679985. However the order was placed on a different date despite me selecting same day delivery. There is no option for refund or modifying the order. The service from Ferns N petals is one of the worst I have seen.

I ordered a gift for my friend and it was supposed to be delivered by this time. I have raised 5 tickets since morning and there is no response from ferns and petals. Neither the customer care works. The order is pre paid and the order has not been delivered. I really need help.

Add-ons not delivered. Complaints r not attented. Products, Cakes r not even near to t image
Instead they behave as they r obliging on customers.
Requests for undelivered add-on, neglected. On Other order Template was not added. Non delivered add-on's refund is refused. T things which u r dealing with, Flowers, Cakes, Gifts, u call it "FnP " r sentimentals. By non delivering u play with someone's emotions, n it hurts. Look at the image below, images of Products, Cakes, n what's delivered

I had placed an order to Ferns and Petals for a box of chocolates, but even after the money being debited from the bank. Ferns and petals insisted that they have not received payment and did not deliver the chocolate or refund the amount. I don't know how many people they have cheated. Emails were of no use. Don't ever trust them.

You wrote:

15/06/2021 05:21 PM
Worst quality cake, ugly drawing, top decorative layer damaged, no FnP box, absolutely not worth of money... Myself, my birthday baby and guests r totally disappointed..
You wrote:

15/06/2021 05:23 PM
Need my money refunded.. The cake quality s damaging FnP image..
FNP wrote:

18/06/2021 11:35 PM
Dear Diwakar,
We apologize for the inconvenience caused to you.
To let you know how sorry we are, we would like to arrange a complimentary delivery of a cadbury celebration box, along with an apology note from us. Please let us know when we can get it delivered.
Flowerly Yours,
Sunny
You wrote:

19/06/2021 01:29 AM
This is really ridiculous.

Suggesting to compensate a bad quality delivery with such a cheap complimentary gift is like literally fooling the customer. I have raised this complaint for 2nd time requesting to refund my money but seems the response is a copy-paste from that of prior ticket.

Awaiting a responsible resolution.

I had placed an order with number 25567569 with ferns n petals on 17th June 2021. My order was to be delivered by 9 PM as per their initial communication given over email.
At 8 PM, when I checked the order status, it shkwed as put on hold. No one informed me about this at all. I tried getting assistance over chat, but got no reply. I then tried calling all of their displayed numbers for customer care from 8:10 PM. I was put on hold...

My name : sanil v. Had ordered gift for a surprise birthday gift purpose on 07.06.21 through FERNS N PETALS application. The order number is 25319046.
Amount :Rs. 487. The order was personalised clock.
While ordering the delivery date was 12 th june'21. On 8th june'21 the delivery status shown was HOLD. Reason was delivery not serviceable. Query /ticket was raised.
The logic less ticket service is: it is closed without assuring the customer has agreed to close the query.
Have raised nearly 8 tickets, for which there is no proper reply or assurance for redelivery or refund of money.

Ferns and Petals They take orders get the money and don't deliver the booked consignment, If you raised a complaint they send a mail within 5 minutes stating that the complaint is closed, When you call they don't pick up even if accidentally they pick they drop / disconnect the phone saying they are not able to hear you voice, As far refund they say it shall come back in 7 to 10 days FNP is using the public money Un professional approach

BIG SCAM from FERN AND PETAL, I ordered couple of cakes and flowers but what they delivered is just ###..Attached image is self explanatory and this is not once i had shared this pathetic experience, it's the second time I'm having this worst experience by FERN AND PETAL...Please tk a strict action against FERN AND PETAL.

Even after confirmation, my order is on hold, why do you offer when you cant make it. Evening when i cancelled my order customer care executive said this will be deliver.

you have ruined someone's birthday.

Ruchi Kochar
ruch.[protected]@gmail.com
[protected]

I have placed two orders on 3rd June 2021 for same day delivery i.e express delivery. for which FNP is famous to deliver the product on same day. in my case one product deliver on same day and second odder not deliver on same day. i have raised multiple service request to delivery related issue. but no one confirm us when it will deliver. just mention in resolution "it will deliver as per SLA". also no date and time received over email regarding the delivery even all mail id and phone number also registered with FNP app.
Question is birthday is over and delivery attempted on next day by FNP team. i denied from the acceptance due to no use of product. here i have not did any mistake from my side because FNP have no clarity regarding express delivery timelines. FNP have to return back my money or provide future credit balance in app for the same.
Revert me after reviewing the all of my tickets regarding this order.
Even in one of the ticket one FNP executive assured us to redeliver the product on 5th June 2021, after we give the date to deliver than FNP again denied.
Thanks

I had ordered something for a kid as a get well soon gift on 7th June, 2021. Ever since then I have just been following up with Ferns & petals team. They took my order for more than INR 2300/- and there is no sign of delivery or my raised queries. All I am doing is raising a query daily & FNP team keeps closing the tickets without a single call to me. The kid might be much better now and my gift and the sentiments might mean nothing because of the pathetic service by FNP. There has been absolutely no follow up & pathetic customer service, to add on - No delivery or even traces of delivery after 5 days of this fraud by FNP. ATLEAST REFUND THE MONEY YOU FRAUDSTERS. I will figure out a way to gift the kid something better in my own way which will be better in quality for sure.
My bad I trusted you FNP again. You ppl screw up my order all the time, at every location.
This was a last chance and np more trusting you guys.
Kindly refund my money coz I am done with you Fraudsters FNP!

I placed an order and it showed order confirmed after I had made the payment and then after sometime when I tried to track the order it showed on hold. Its extremely disappointing . My order number is 25361552 and my email I'd is [protected]@rediffmail.com and mobile number is [protected]

I have ordered the cake from "Ferns n Petals" for Birthday occasion .

ordered date : 4th June 2021

Invoice No: 2021-22/0534256

The cake was delivered completely damaged . I have shared the picture of the cake which was delivered to the customer care and they failed to provide a reimbursement for the damaged cake delivery .

I have contacted the customer care and updated the complaint and they are ignoring the request for reimbursement for damaged cake delivery .

This is very disappointing that when we rely on u guys for some special occasion u let us down...i[censored] cant complete ur orders on time than u must get this updated before placing an order so that the sender can have other alternatives. U just send a sorry mail thats not going to resolve the issue of the sender who has planned something for someone.. this is a complete mess u have created for me. Today is the bday what the hell i will do with ur gift tomorrow man. And that too can also be ok but ur team is sending a mail saying we can send u flowers instead of gift what is wrong with u guys...

Let it be anything either u deliver it today or tomorrow morning, i just want my gift to be delivered. This is completely last tym m going to use fnp not in future. Appreciate i[censored] could resolve my issue on time.

I placed an order for a flower basket on 22nd May to be delivered on 23rd May (No lockdown on that day) . My order was accepted, I received an SMS on 23rd 1:02 PM that my order is out for delivery. Then at 8:48 PM I received a message that my order has been delivered. To my shock it was never delivered. I spoke the customer support but got only a standard rhetoric reply that the inconvenience is regretted, and they will resolve the issue with the delivery partner.
The next day, 24th May around 11AM, a delivery man came to home and kept a shabby package at the door step and ran away without even informing what is he delivering.
It is pathetic to see that he has delivered my order in a very very bad condition
1. The item delivered was not the one I ordered
2. The flowers were already dead and dry
3.Instead of a card, my greeting was written on a piece of crumbled paper.
I would never ever do business with this company again