Ferns N Petals Complaints & Reviews

I orderd a gift which required to be delivered on 1st Jan 2021. Today is 4th Jan but my product is yet not delivered to me. As i believe ferns and petals are so incompetent and unable to fulfill my requirement, they are liable to compensate me and deliver my product.

This is regarding order number 21002684 which had two parts - one cake and a gift.
Cake gets cancelled on the day of delivery by FNP and I get to know at the last hour when the event was suppose to happen. The other options given were not much and definitely not liked by the person. So I decided to also cancel the gift. Surprisingly to be able to do this, a customer needs to inform them 24 hours in advance. While the same logic does not apply to them and they can spoil your plans last minute. I must have missed this 24 hour deadline by few minutes as I am based out of India. Hence, they forced me to take the gift which was more expensive and promised me a re-attempt of delivery next day (which was the scheduled date). However, it did not happen. When i called them a day later to check, I was told by FNP customer care that the parcel is out for delivery. Again, its been 5 days and no delivery. After following they are again forcing for reattempt of delivery and not Refunding my money. I made it clear on phone as well as on emails, that I would like a refund and not the order anymore. Still they want to have their way out. If we refuse to accept the parcel- they will happily frame me saying "delivery attempted twice but the customer refused to accept". So no refund! Their has to be some action against this provider

I have ordered a cake and gift from ferns and petals. The cake which I received was totally different from what I have ordered. Different in flavour, different in ingredient, the cake is totally different. When I complain to customer service for this wrong order, they asked me to share pictures. And I have emailed them the picture along with the cake name which I have ordered. So the cake which I ordered was: "dry dates and walnut cake" but the cake which I have received is " Some cashew cake and rotten too". I explained my issue to the customer executive also in an email written along with the picture. And after 2 hrs I got a reply from Ferns and petals team that Chef have a different way to bake the cake and they cannot replace orders. So I have wasted my money and Christmas celebration as well.
PLEASE ORDER FROM FERNS AND PETALS IF YOU HAVE "ENOUGHT MONEY AND TIME TO WASTE" AND IF YOU WANT TO RUIN YOUR CELEBRATION OR ANY FESTIVAL.

I have ordered a cake and gift from ferns and petals. The time of ordering the delivery which was committed is today 25th Dec and its Christmas order. But I didn't receive it today and after contacting customer care more 11-12 times, and creating a complaint ticket they closed the ticket saying the order might get delivered by 29th Dec. It's a Christmas gift and I don't know what I'll do with that gift after 4 days of Christmas. They also refused to cancel the order and kept my money. They refused to assist and resolve this issue. Their customer care executives will accept the calls and after listening to the query they put the call on mute and disconnect the call. This happened to me 11th time today

Broken and pathetic cake was delivered at mid night.Customer representative is not much helpful on this matter.

Need refund for my cake !

I want to file a complaint against the order #
[protected](Beautiful Poinsettia Plant)

I have placed this order on 11/12/2020. Ferns and petals have a different price range for this particular product and definitely, it varies based on plant quality.

I can understand that Natural plants may vary from the picture on the website but the slight difference is acceptable but how it can be justified when you are getting a product of worth rs 200 and you have paid Rs 1200 for it?

FnP team ruined the birthday of my beloved by not sending the surprise birthday cake that I had planned and ordered days ago. This was ordered for midnight delivery on 05th Dec, after paying a hefty amount.

There was absolutely no contact from the team even after placing the order.

This is the last time of my order with ferns and petals and would definitely not recommend to anybody either.

Hope to hear from you on the refund process asap.

Absolutely disgusted with this kind of lackadaisical service from Ferns and Petal, a brand l had always entrusted on.

Thanks and Regards

Diotima Chakrabarty

Product is not delivered. Im waiting since 22days now

I need the resolution. Either deliver the product or refund my amount.

Please escalate.

Ferns n petals are giving all false updates and changing the statement for every call.

I request to listen call recording before closing the tickets.

Team please give resolution on this on priority

My order no: 20420015
I had ordered for a bouquet of 10 red roses and message card for 1st Dec 2020 with a time slot of 8am toh 12 pm.I was even charged extra for this.
1. I didn't receive the parcel at the given time.
2.After lot of complaints at around 3pm i got a false message that the product has been delivered, although I didn't receive any parcel.
3.Again after lot of complain at around 6pm the parcel arrived. But it was not the product that I had ordered.
4. The flowers were stale.
5. instead of 10 roses.there were 9 in very bad condition.
6. The red wrapping paper was missing as given in the preview on the site.
7. Instead of message card i received a plain handwritten note on a rough piece of paper.
Highly disappointed with the service.my money went i waste . They made fool out of the customers . Will never recommend ferns n petals to anyone

Non refund of cancelled order Id 20328405 on 26/11/20

I have placed order number# [protected] for a two-storey truffle cake on 25th November, 2020 for delivery to Kerala. The delivery slot that I have selected at the time of the order was 10.00 to 14.00 hours on 28 November, 2020. I have raised a query on 27th November when I saw that my order is not shipped. They replied back to me that my delivery will take place as per chosen time-slot 10.00 to 14.00 hrs on 28th November. Throughout Nov 28, they postponed the slot of delivery and did not deliver the cake at all. On 29th, they mentioned a single storey cake can only be delivered. I have requested them to reimburse the difference amount in case a low value single storey cake will be delivered in place of a double-storey truffle cake that was initially ordered. They are not responding to reimbursement of the difference amount and has not delivered my order at all. I have called them multiple times but this company has pathetic service that I ever encountered. They have closed the last two queries I have raised to them even without resolution. They are a big online fraud company in India who cheats people with certain advertisements of products on their website which they do not have in stock or cannot arrange for delivery.

It's been so long.
Yesterday you people told me to wait for redelivery confirmation and today you people said product is delivered. Which is not.

Also to add. In Canada the postal courier service are off on Saturday and Sunday. Please deliver the product it's been 20days now.

I need the resolution. Also the recipient haven't received any information or update on the product delivery.

Need a resolution. I need the product delivery.again if product can not be delivered please initiate refund. I have even compromised that recipient will pick up the order.you people didn't share the address and instead you provided option of re-deliverey

Now customer support claiming that product was delivered on 14th Nov. Whereas on 27they people claimed product was returned to warehouse.

I even told the recipient will pick up order from warehouse. But this people told they will do re delivery.

I need my money back or product to be delivered. Worst platform ferns and petals ❌❌❌

Order no2017533 non deliveey till 28 nov given delivery date was 23 nov and they are not responding to my enquries

Gift was ordered for 26th November not delivered on that day again scheduled for 27th November after multiple follow up and call half order delivered that too not the same which was requested I paid 1000 rupees for cake and 100 rupees cake was delivered . Now again this is remaining gift is scheduled for 28th without any information. I did multiple follow up and mails but no one to hear concern.
I am even not able to find escalation matrix.

This is completely wastage of money no value for them

Dear Sir, This is Manishkumar Kotai & I had ordered one Cake & Bouquet from my office colleague to be delivered at Kolkatta on Monday 23rd November 2020. The order was placed at Ferns N Petals Website & the Order# is 20248655. Due to the some emergency situation the staff had to leave from the office and hence the delivery could not happen on 23rd Nov 2020 (Monday). When i had approached the customer service they assured me to deliver the product on Wednesday 25th November 2020 however on the same day also the product was not delivered. Today on 27th Nov 2020 when i am calling their customer care they assured me they will deliver the product but they are not able to give me any status as to when they will be delivering this product. I request you to please look into this matter as i feel they are cheating customers.

I wish to express my deep disappoint over the 'Service' rendered by you yesterday. I had placed an order online, order ref mentioned in the subject, for rs 1167 and it was acknowledged by you through mail and through message that it will be delivered on time mentioned during the time of booking.
We had given a slot of 12 noon to 3 pm which was fully acknowledged. Thereafter unilaterally you took a decision of delivering between 3 and 9 pm which was communicated to me only when I gave a call around 3.30 pm. It was also confirmed by the customer care person it will be positively delivered by 5 pm.

When I gave a call again at 5, the customer care person casually says, due to non serviceable area, the order got rejected.
Our question is did you not know that this was a non serviceable area at the time of placing the order.
As late as 3pm also it was conveyed it will be delivered positively by 5 pm.
It's really shocking that a reputed shop like yours is taking customer for a ride.
Being a Sunday, we did not have any alternative as all shops were closed.
We propose to initiate action by filling a case against you in the consumer forum.
Also the amount is not refunded yet.

Sir/ Madam,

I had ordered a bouquet of flowers and chocolates for a friend of mine on her birthday vide Order No. 19813560. To our utter shock, the delivered product design was not at all the same as I had ordered. I am attaching the snap of the product I had ordered and that was delivered. The product that was delivered, had no visible basket, 2 less chocolates and even 2 less roses. Also the flowers were pale and the chocolates also appeared to be of smaller sizes. They had charged Rs. 999/- whereas actually it appeared to be less than 300/- at the most.

As i was thoroughly disappointed, I have asked for refund, and instead they offered me 20% discount on the next order, which I did not accept, and again they offered me a complimentary pack of Cadbury Celebrations, which also I do not want.

I want full refund of my money for not only delivering substandard product and for cheating, but hurting my and my friends sentiments on her birthday.

Regards,

Meenakshmee Ghosh

I have ordered lakshmi ganesh idol from fern and petal. They have sent wrong item. Image of item displayed on their website is not same as what they have delivered.

After complain they have asked to upload image . I have uploaded. Still they are saying upload image. I have uploaded several times.

I am getting proper response from them.

It's just a cheating. Now I will not suggest anyone to purchase anything from fern Nd petals

Since yesterday I’m chasing your employees of Yamunagar to place my order but they are least interested in it .
Neither do they reply to my message nor attend my calls
Is this the way you serve your customers ?
My worst experience with ferns and petals

This is in regards with the delivered product on 02/11/2020 with order
Id[protected].

Comments: Very disappointed with what you have delivered.What I had ordered was much more organised and beautiful than what has been delivered. It was very disappointing. Not expected anything like that from renowned online store like Fernsnpetals.
A local vendor would have delivered something better than what you have delivered. Spoiled a very special event in my life.

Would not waste my hard earned money on this website in a situation like this who couldn't deliver what has been ordered.

Requesting to Consumer forum to Support in finding a way to Refund my amount else replace the order with the same
product which was ordered.