Ferns N Petals Complaints & Reviews

Had ordered a flower bouquet for my girlfriend. Despite the message saying my gift got delivered, it had never been so.

The customer service just alternately keeps on telling me
1. they were investigation the issue and then
2. that the gift had gotten delivered. But it hadn't.

Then they close the ticket. The order number is [protected].

Their customer service is very pathetic, they literally try to cheat customers. This kind of brands should shutdown. They never deliver on time and their customer care cannot be reached easily. Even Customercare can’t help us out as these people are giving for third parties. Be careful when you cancel the order, as they put it on hold we should follow up until we get our cash back.

I ordered personalized news paper print with photograph and the order received was with partial photograph.

Despite raising complaint to ferns and petals, they closed the complaint saying they offer 20% discount in future order.

I want corrected order or a refund.

I ordered a plant for my wife and the product was bad. When I tried to reach support they are saying they have not received the image for 3 days now. I sent the picture multiple times but they have not received it seems. you guys are not making good days for special days but it became pathetic now

I had ordered flowers for my friend for which she got a call stating that they do not have those flowers in stock, so they won't be able to fulfill my order.
The very next moment I got a mail saying "Incomplete address" . When I raised a complaint with the customer support team everyone tried to sell me some cooked up stories saying "The addressee was not available", "Incomplete address", "Phone no was not reachable" and so on.
Well this was not the first time that I had ordered something from fnp, I had been using this website for the past 6 years but never imagined they will become such a scammer one day.

Ref Order No: [protected]
Despite of calling and mailing I have still not received my refund.when I specifically said on call that the cake is not needed, still why did the delivery boy attempt a delivery ?
Your team did not even inform till 1 clock that the photo cake is not available.I called thrice to know the exact status.Then ur team sends a mail that the order is cancelled.This is the worst experience I have had with ferns and petals. If I do not get my refund by evening today I shall resort to social media and other means to highlight your wonderful customer service

The product I had ordered on the 14th of February for an occasion other than Valentine's day was priced at 1100 Rs. and it had an extra 600Rs. as delivery charges for standard delivery. The next day the same product included Rs.0 delivery charges for standard delivery and the prices lowered down by 200 Rs.
Also, the roses that I received were stale. It is not the first time that I had ordered something from Ferns and Petals. But this was a particularly bad experience. It motivates me to discourage my friends from ordering online from F and P.

1. I have ordered something from ferns n petal by giving my pincode and address . At that time delivery is possible in my area while ordering but on the delivery date they have cancelled my order by giving mail that they have not provided delivery in my given location . They just ruined my day of celebration .
2. After that i have called them many times . no good responce given by team of ferns n petal. I have asked for refund .. one person who is on call from ferns n petal told that they have initiated refund of my order.

3. After some time i have a got a mail from ferns n petal that they have given a gift coupon for my cancelled order without asking me . I have not asked for gift coupon . I have told them to refund my amount .

4. Again i called their team but they have not responded good and not able to solved my query . They just told that they have register my complaint and all .

I want my refund back. Or i will take action against it .

I have made a purchase of 399, which I had later cancelled. The refund has not yet been processed to my account. It is already 5 days.

Order ID: 22000225
Sub Order ID: [protected]

Order id: 22391751
Order placed: Gems Decorated Truffle Cake
Order Got: Black Forest Cake.

Called for complain with proof of Pictures.
1. They told there will be replacement of product.
( First Vendor come and pick cake from us and go back to shop and than they will send replacement of cake or provide refund)
2. Promised that senior will call us back(Got just 1 call which i missed but when i call back again to FnP they said the same i will get call back)
3. After 1-2 hours later again I called FnP, and they tried to call Vendor But vendor not answering call.
4. after I asked to supervisor or some authority person executive told that all supervisor and busy they are not able to talk. and later he told that his manager is also not answering call.
5. FnP is not able to control their Vendor and not able manage their work( as no call back i got, no supervisor/manager is available for help.)
6. Because of FnP I lost my whole day. My wife was upset with me before (Only reason to buy cake to make her smile) but that gone worse. Now she is not talking to me.
7. Total 3-4 called i made for resolution and 1-2 chat but get no resolution.

Kindly Help.
I need refund and compensate all my time and pain which i got during this.

I ordered an bouquet and the Lily’s in the same were old & completely worthless
Kindly refund my amount

Order number : 22197844

I have sent cake and flowers to my wife for anniversary. The msg was happy birthday papa moreover the cake was full of bugs .

Due to some reason, the phone number of the Recipient was not working and the delivery agent delivered the product to someone else. And I called their customer care agents 3 times but still don't get any satisfactory reply.

I have placed an order on 26 jan 2021, it was supposed to deliver in midnight, despite charging hefty midnight charges product was not delivered and the reason gave to me was that security guard didn't allow. I have called the security guard and they said that no one came to deliver the order. As there were two products in the order and only the cake was delivered Lilies And Orchids Basket Arrangement was never delivered and nor the attempt was made on the same day when it was supposed to delived.

Order id[protected].

Kindly refund the full amount as the occassion is already over and the person is no longer available to recieve the order.

Cake was damaged.
Customer service was unsupportive.

I had ordered a pack of 16 Ferrero Rocher on 8th Jan, 2021 for order ID[protected]. I ate 8 chocolates which were fine and the 9th chocolate which i opened yesterday(i.e. 11th Jan, 2021) had some white developed structures on top of the chocolate. I had lighted the issue but the support team is even not ready to take the issue saying its more than 48 hrs. The chocolates bought from stores don't get spoiled but this is just a fraud which ferns & petals is doing as we all are aware that the shelf life of the product is 9 months from the date of packaging.
I need refund of the money and also a strict action on the fraud that is having to the customer.
If not heard here i will complain on the same in fssai portal.

I orderd a gift which required to be delivered on 1st Jan 2021. Today is 4th Jan but my product is yet not delivered to me. As i believe ferns and petals are so incompetent and unable to fulfill my requirement, they are liable to compensate me and deliver my product.

This is regarding order number 21002684 which had two parts - one cake and a gift.
Cake gets cancelled on the day of delivery by FNP and I get to know at the last hour when the event was suppose to happen. The other options given were not much and definitely not liked by the person. So I decided to also cancel the gift. Surprisingly to be able to do this, a customer needs to inform them 24 hours in advance. While the same logic does not apply to them and they can spoil your plans last minute. I must have missed this 24 hour deadline by few minutes as I am based out of India. Hence, they forced me to take the gift which was more expensive and promised me a re-attempt of delivery next day (which was the scheduled date). However, it did not happen. When i called them a day later to check, I was told by FNP customer care that the parcel is out for delivery. Again, its been 5 days and no delivery. After following they are again forcing for reattempt of delivery and not Refunding my money. I made it clear on phone as well as on emails, that I would like a refund and not the order anymore. Still they want to have their way out. If we refuse to accept the parcel- they will happily frame me saying "delivery attempted twice but the customer refused to accept". So no refund! Their has to be some action against this provider

I have ordered a cake and gift from ferns and petals. The cake which I received was totally different from what I have ordered. Different in flavour, different in ingredient, the cake is totally different. When I complain to customer service for this wrong order, they asked me to share pictures. And I have emailed them the picture along with the cake name which I have ordered. So the cake which I ordered was: "dry dates and walnut cake" but the cake which I have received is " Some cashew cake and rotten too". I explained my issue to the customer executive also in an email written along with the picture. And after 2 hrs I got a reply from Ferns and petals team that Chef have a different way to bake the cake and they cannot replace orders. So I have wasted my money and Christmas celebration as well.
PLEASE ORDER FROM FERNS AND PETALS IF YOU HAVE "ENOUGHT MONEY AND TIME TO WASTE" AND IF YOU WANT TO RUIN YOUR CELEBRATION OR ANY FESTIVAL.

I have ordered a cake and gift from ferns and petals. The time of ordering the delivery which was committed is today 25th Dec and its Christmas order. But I didn't receive it today and after contacting customer care more 11-12 times, and creating a complaint ticket they closed the ticket saying the order might get delivered by 29th Dec. It's a Christmas gift and I don't know what I'll do with that gift after 4 days of Christmas. They also refused to cancel the order and kept my money. They refused to assist and resolve this issue. Their customer care executives will accept the calls and after listening to the query they put the call on mute and disconnect the call. This happened to me 11th time today