Ferns N Petals Complaints & Reviews

1. I have ordered something from ferns n petal by giving my pincode and address . At that time delivery is possible in my area while ordering but on the delivery date they have cancelled my order by giving mail that they have not provided delivery in my given location . They just ruined my day of celebration .
2. After that i have called them many times . no good responce given by team of ferns n petal. I have asked for refund .. one person who is on call from ferns n petal told that they have initiated refund of my order.

3. After some time i have a got a mail from ferns n petal that they have given a gift coupon for my cancelled order without asking me . I have not asked for gift coupon . I have told them to refund my amount .

4. Again i called their team but they have not responded good and not able to solved my query . They just told that they have register my complaint and all .

I want my refund back. Or i will take action against it .

This complaint is regarding fnp and a scam that they are doing and fooling people around. So I placed an order at fnp on 23rd Jan, 2021 of Rs.917 which I had paid on 23rd Jan, 2021 itself. As during the time of checkout no partial payment/ installment option is available, user has to pay the total amount charged and then order gets confirmed. So, I paid 917 rs. from google pay and my order was confirmed. On 11th Feb, 2021 I raised a request...

I have made a purchase of 399, which I had later cancelled. The refund has not yet been processed to my account. It is already 5 days.

Order ID: 22000225
Sub Order ID: [protected]

Order id: 22391751
Order placed: Gems Decorated Truffle Cake
Order Got: Black Forest Cake.

Called for complain with proof of Pictures.
1. They told there will be replacement of product.
( First Vendor come and pick cake from us and go back to shop and than they will send replacement of cake or provide refund)
2. Promised that senior will call us back(Got just 1 call which i missed but when i call back again to FnP they said the same i will get call back)
3. After 1-2 hours later again I called FnP, and they tried to call Vendor But vendor not answering call.
4. after I asked to supervisor or some authority person executive told that all supervisor and busy they are not able to talk. and later he told that his manager is also not answering call.
5. FnP is not able to control their Vendor and not able manage their work( as no call back i got, no supervisor/manager is available for help.)
6. Because of FnP I lost my whole day. My wife was upset with me before (Only reason to buy cake to make her smile) but that gone worse. Now she is not talking to me.
7. Total 3-4 called i made for resolution and 1-2 chat but get no resolution.

Kindly Help.
I need refund and compensate all my time and pain which i got during this.

I ordered an bouquet and the Lily’s in the same were old & completely worthless
Kindly refund my amount

Order number : 22197844

I have sent cake and flowers to my wife for anniversary. The msg was happy birthday papa moreover the cake was full of bugs .

Due to some reason, the phone number of the Recipient was not working and the delivery agent delivered the product to someone else. And I called their customer care agents 3 times but still don't get any satisfactory reply.

I have placed an order on 26 jan 2021, it was supposed to deliver in midnight, despite charging hefty midnight charges product was not delivered and the reason gave to me was that security guard didn't allow. I have called the security guard and they said that no one came to deliver the order. As there were two products in the order and only the cake was delivered Lilies And Orchids Basket Arrangement was never delivered and nor the attempt was made on the same day when it was supposed to delived.

Order id[protected].

Kindly refund the full amount as the occassion is already over and the person is no longer available to recieve the order.

Cake was damaged.
Customer service was unsupportive.

I had ordered a pack of 16 Ferrero Rocher on 8th Jan, 2021 for order ID[protected]. I ate 8 chocolates which were fine and the 9th chocolate which i opened yesterday(i.e. 11th Jan, 2021) had some white developed structures on top of the chocolate. I had lighted the issue but the support team is even not ready to take the issue saying its more than 48 hrs. The chocolates bought from stores don't get spoiled but this is just a fraud which ferns & petals is doing as we all are aware that the shelf life of the product is 9 months from the date of packaging.
I need refund of the money and also a strict action on the fraud that is having to the customer.
If not heard here i will complain on the same in fssai portal.

I orderd a gift which required to be delivered on 1st Jan 2021. Today is 4th Jan but my product is yet not delivered to me. As i believe ferns and petals are so incompetent and unable to fulfill my requirement, they are liable to compensate me and deliver my product.

This is regarding order number 21002684 which had two parts - one cake and a gift.
Cake gets cancelled on the day of delivery by FNP and I get to know at the last hour when the event was suppose to happen. The other options given were not much and definitely not liked by the person. So I decided to also cancel the gift. Surprisingly to be able to do this, a customer needs to inform them 24 hours in advance. While the same logic does not apply to them and they can spoil your plans last minute. I must have missed this 24 hour deadline by few minutes as I am based out of India. Hence, they forced me to take the gift which was more expensive and promised me a re-attempt of delivery next day (which was the scheduled date). However, it did not happen. When i called them a day later to check, I was told by FNP customer care that the parcel is out for delivery. Again, its been 5 days and no delivery. After following they are again forcing for reattempt of delivery and not Refunding my money. I made it clear on phone as well as on emails, that I would like a refund and not the order anymore. Still they want to have their way out. If we refuse to accept the parcel- they will happily frame me saying "delivery attempted twice but the customer refused to accept". So no refund! Their has to be some action against this provider

I have ordered a cake and gift from ferns and petals. The cake which I received was totally different from what I have ordered. Different in flavour, different in ingredient, the cake is totally different. When I complain to customer service for this wrong order, they asked me to share pictures. And I have emailed them the picture along with the cake name which I have ordered. So the cake which I ordered was: "dry dates and walnut cake" but the cake which I have received is " Some cashew cake and rotten too". I explained my issue to the customer executive also in an email written along with the picture. And after 2 hrs I got a reply from Ferns and petals team that Chef have a different way to bake the cake and they cannot replace orders. So I have wasted my money and Christmas celebration as well.
PLEASE ORDER FROM FERNS AND PETALS IF YOU HAVE "ENOUGHT MONEY AND TIME TO WASTE" AND IF YOU WANT TO RUIN YOUR CELEBRATION OR ANY FESTIVAL.

I have ordered a cake and gift from ferns and petals. The time of ordering the delivery which was committed is today 25th Dec and its Christmas order. But I didn't receive it today and after contacting customer care more 11-12 times, and creating a complaint ticket they closed the ticket saying the order might get delivered by 29th Dec. It's a Christmas gift and I don't know what I'll do with that gift after 4 days of Christmas. They also refused to cancel the order and kept my money. They refused to assist and resolve this issue. Their customer care executives will accept the calls and after listening to the query they put the call on mute and disconnect the call. This happened to me 11th time today

Broken and pathetic cake was delivered at mid night.Customer representative is not much helpful on this matter.

Need refund for my cake !

I want to file a complaint against the order #
[protected](Beautiful Poinsettia Plant)

I have placed this order on 11/12/2020. Ferns and petals have a different price range for this particular product and definitely, it varies based on plant quality.

I can understand that Natural plants may vary from the picture on the website but the slight difference is acceptable but how it can be justified when you are getting a product of worth rs 200 and you have paid Rs 1200 for it?

FnP team ruined the birthday of my beloved by not sending the surprise birthday cake that I had planned and ordered days ago. This was ordered for midnight delivery on 05th Dec, after paying a hefty amount.

There was absolutely no contact from the team even after placing the order.

This is the last time of my order with ferns and petals and would definitely not recommend to anybody either.

Hope to hear from you on the refund process asap.

Absolutely disgusted with this kind of lackadaisical service from Ferns and Petal, a brand l had always entrusted on.

Thanks and Regards

Diotima Chakrabarty

Product is not delivered. Im waiting since 22days now

I need the resolution. Either deliver the product or refund my amount.

Please escalate.

Ferns n petals are giving all false updates and changing the statement for every call.

I request to listen call recording before closing the tickets.

Team please give resolution on this on priority

My order no: 20420015
I had ordered for a bouquet of 10 red roses and message card for 1st Dec 2020 with a time slot of 8am toh 12 pm.I was even charged extra for this.
1. I didn't receive the parcel at the given time.
2.After lot of complaints at around 3pm i got a false message that the product has been delivered, although I didn't receive any parcel.
3.Again after lot of complain at around 6pm the parcel arrived. But it was not the product that I had ordered.
4. The flowers were stale.
5. instead of 10 roses.there were 9 in very bad condition.
6. The red wrapping paper was missing as given in the preview on the site.
7. Instead of message card i received a plain handwritten note on a rough piece of paper.
Highly disappointed with the service.my money went i waste . They made fool out of the customers . Will never recommend ferns n petals to anyone

Non refund of cancelled order Id 20328405 on 26/11/20