Ferns N Petals Complaints & Reviews

I was trying to send a cake for a relatives birthday on 10th of July, 2023. Order No. 44132587

I have since morning 10.00 am of 10th July, 2023 I am trying to delay the delivery because the recipient would not be home. FnP waited till the delivery was attempted to delay the delivery. After delivery attempt then they said they will attempt re delivery by 6 PM. Since then not one call was made to the delivery partner to deliver...

Got worst experience evrr ... regret hugely to order from dis website n experiemced no delivery twice on my fathers birthday n fathers day ... today i requested multiple times to urgent delivery of d product as d day s gonna end ... but no response from der side ... dey r not ready to cancel nor deliver the prodcut ... emotionless people cannot run dis business so better handover to others ...

This is regarding the items not delivered to my address as per the time mentioned while booking through the FnP app. Order ID : 43452004
The Items were supposed to be delivered to my address on 11th June, 23 before 9PM but it didn't. I called the customer care @10:15PM and raised a complaint number[protected] and they assured me that I will get the items in the first half on 12th June, 23.
I have waited for the whole...

Hello All,
This is regarding the items not delivered to my address as per the time mentioned while booking through the FnP app. Order ID : 43452004
The Items were supposed to be delivered to my address on 11th June, 23 before 9PM but it didn't. I called the customer care @10:15PM and raised a complaint number[protected] and they assured me that I will get the items in the first half 12th June, 2023.
I have...

Hi,

I order a personalized gift for my wife on 2nd June as her birthday is on 3rd June, But they were not able to deliver my order on the given date, when called they say we have blue dart as our courier service, we don't have any control on when the order will be delivered, today it is 4th of June even today when I called them they say we only now the expected delivery date but actuall delivery date can be any day, the response I got is I have to wait until they get time to deliver my order this is cheating, they are mental disturbing me.
Need a solution for the same.

My order no:[protected]

Please help
Regards
Sunil

AVOID fnp.com

They are scammers.

They charged me for the most expensive cake online, and 15 mins before the opted delivery time, they will called to say that the cake is spolied, and that i have to select from the following two options Pineapple or Strawberry, which are their Cheapest available cakes on fern n petals portal.

After that they deliver old pineapple cake with several hair particles and dirt on it, the cake was stale and inedible.

They won't return the different money or exchange with what was actually ordered: a fresh Chocolate caramel fudge cake.

CHEATERS!!

I am writing here so that when people search for fnp.com reviews they know why not to buy from this portal

Order ID: 43232213

The product shown during booking is not matching the product delivered.the product delivered doesn't have glass vase and the leaves as mentioned. The price paid is Rs.1228 and the product sent is not worth Rs.500. The promised items missing in delivery. This is cheating to the consumers.

I ordered 6 white lilies worth 1900 Rs + 200 Rs delivery charge.
They confirmed the order, but at last moment replaced white by 4 pink lilies.
When Delivery guy reached home, its vase was broken so we returned it.
After that I got msg of delivery failure and my order is still undelivered.
Pathetic service after charging such huge amount.

Order not delivered on committed time, neither information was given about delayed delivery, charged additional 100 rupees for standard delivery but not delivered on committed time

Ref order no 42839581

I want my entire amount refund

Such a pathetic delivery from ferns and petals . First the order was delayed and when the product was delivered it was completely damaged . Order no is 42802213

Good afternoon sir / madam,

Please refer Order ID Order #42597665. I had ordered following products:

(a) Qty 01 Yummy Black Forest Treat Cake Eggless- Half Kg - Rs. 549/-

(b) Qty 01 5 Pieces Dairy Milk Chocolates 12 gram - Rs. 149/-

I paid a total amount of Rs. 717/- for the said order.

A parcel against the said order was delivered at my home on 05 May 23 at 3 PM whereas the item Qty 01 5 Pieces Dairy Milk Chocolates 12 gram was missing from the parcel. It is a very bad experience with Ferns N Petals and I never expected such a mean act from your esteemed company. It is very bad on the part of your company. I will go to the consumer court against this mean act. It is a forgery. It is breach of trust.

Squadron Leader Mukund Sharma
Indian Air Force
Mobile [protected]

I have ordered this product on 4th may morning
After that I have requested them at 4th night to make some modifications in
the item(changing the photos).
But they are telling it's not possible because the product is already been
dispatched.
But the delivery date of the product when I ordered it was 8th May.
So how can you dispatch the products too early when on the other hand your
delivery date to be 8th.
Well it's not my concern they should provide us one day flexibility atleast
so that we can make some modifications in that otherwise what is the use of
investing in their online products.
Atleast they should provide some time to your customers to do some changes.
What I gonna do with this product if it is not of my choice.
It is totally waste.The product price is 2k.
Do you think you gonna keep something which is not of your choice even you are investing a good amount in that????
No right.
And even the delivery date is not matching with the exactly what they have showed at the time of placing the order.So it is inconvenient as well.
So either take my request to modify it or else cancel it and refund my money.
Terrible customer service from this company.

Thanks

My experience has been pathetic, I got exactly opposite to what I ordered. It took more than 5 hours for my order to reach to its destination. I am highly disappointed and angry upon the service of ferns and petals. I wish to get a refund for this order because the gift was exactly opposite to what was shown in the picture.
It has been a pathetic experience for me and I will never buy anything from you ever

My experience has been pathetic, I got exactly opposite to what I ordered. It took more than 5 hours for my order to reach to its destination. I am highly disappointed and angry upon the service of ferns and petals. I wish to get a refund for this order because the gift was exactly opposite to what was shown in the picture.
It has been a pathetic experience for me and I will never buy anything from them ever

Fnp support is really bad. I tried for cancellation immediately after placing order as I have to place order for the same day but that was not possible from their end, somehow it was showing for the next day, might have picked latest slot by default. When I tried for cancellation they told me they will update and after multiple requests also they denied cancellation and even support team were not talking nicely. Customer satisfaction is not encouraged now in fnp. I request if somehow customer has to cancel the order they won't do, so ve aware before placing any order on fnp, try to avoid using fnp I would suggest.

Very disappointed due to cake not delivered inspite of several followup. This was booked 3 days in advance

I had placed a order which has been delayed a lot and the purpose of the order has gone in vain. Customer care executive Mr Shakib or whatever the name he said was really discorteous to his customer..and not able to provide any information and used aggreved language. By this service you people think can survive in this competitive workd where aftr ever one shop there is a cake shop. Just one word
PATHETIC service provider . Never again will order through it.

I have ordered a cake on Dec 31 for someone's birthday and they have cancelled it and they didn't even call the alternate number I have given ...and as usual they didn't pay the refund money...it's 567 rs...I thought they make people's bday memorable is this the way they make it memorable by stealing from them...if they don't refund me now I'm going to file a complaint in ministry of corporate affairs, GOI

Yesterday I ordered one cake for my
mom & dad anniversary (Order ID:[protected]. But they received very worst
quality of cake in different model and cake mesaage wrote on HBD mom & dad.
I attached that cake picture also which i ordered and what i got from fnp
for your reference. Now, I need my money back. I totally disappointed in
india fnp services

On 7th Feb, I placed an order[protected] total amt 1226/) for cake and flowers for 8th Feb between 8 am to 12 noon in Jaipur.

The order was not delivered by 1.30 pm and since no one was available at the given address post this time, I called customer care and asked them to cancel my order, They said they would do so.
I was told around 6 weeks ago that the amount was processed and I should check with my bank. I did so and they asked for a 12 digit transaction id which your executives failed to provide. I then shared the email below . I received a call around 15th march 2023 from one of their executives that the refund was not processed by the accounts department though they had sent it from their end and that it will now get done and I shall see the amount refunded within 1 weeks time.

It has been a month since my last follow up and I still haven't seen the amount refunded. So in total 9-10 weeks have elapsed since this issue started.