Ferns N Petals Complaints & Reviews

I had placed a order which has been delayed a lot and the purpose of the order has gone in vain. Customer care executive Mr Shakib or whatever the name he said was really discorteous to his customer..and not able to provide any information and used aggreved language. By this service you people think can survive in this competitive workd where aftr ever one shop there is a cake shop. Just one word
PATHETIC service provider . Never again...

I have ordered a cake on Dec 31 for someone's birthday and they have cancelled it and they didn't even call the alternate number I have given ...and as usual they didn't pay the refund money...it's 567 rs...I thought they make people's bday memorable is this the way they make it memorable by stealing from them...if they don't refund me now I'm going to file a complaint in ministry of corporate affairs, GOI...

Yesterday I ordered one cake for my
mom & dad anniversary (Order ID:[protected]. But they received very worst
quality of cake in different model and cake mesaage wrote on HBD mom & dad.
I attached that cake picture also which i ordered and what i got from fnp
for your reference. Now, I need my money back. I totally disappointed in
india fnp services...

On 7th Feb, I placed an order[protected] total amt 1226/) for cake and flowers for 8th Feb between 8 am to 12 noon in Jaipur.

The order was not delivered by 1.30 pm and since no one was available at the given address post this time, I called customer care and asked them to cancel my order, They said they would do so.
I was told around 6 weeks ago that the amount was processed and I should check with my bank. I did so...

Flower Bouquet received was of low quality and no message card was present....

Hi ordered a packet of chocolate.. it's been two days already my order has not been delivered.
1) The application shows status of Dispatched since one day ... Post that no update on order.
Chocolate is a very basic thing a customer can ask for and does not require any preparation. Nor have been there any environment circumstances where the order is difficult to deliver.
Worst service ever, no updates to customer...

The plant didn't die for 48 hours. After a week it completely dried out. You cannot ask for 1300 rs for a plant with such poor quality. You have broken my trust. Don't do such cheap jobs and loose more customers. I am really pissed !!...

Sub -- Order number 41169955
I had a sad experience with Ferns & Petals very recently when I ordered flowers to be delivered to the USA.
The Flowers were delivered without any Greetings note and the recipient was wondering who had sent the flowers.
I complained and got assurance that F&P_ will give better service in future.
I have landed with a sad experience again for my above referred order --The bouquet to be...

Its regarding my fnp Order ID #41395056, placed yesterday afternoon for today morning delivery. Product is not available and they are checking this while enquiring about the delivery.. this is not done.. team is not bothered to check while taking the order and very conviniently saying no at time of delivery.. they don't understand the importance of such orders on special days of customer, what type of service they think they are providing.....

Hi,

I ordered couple of personalised items for my wife as valentines gift, item was delivered as faulty and I raised a complaint soon (within couple of hours of getting the faulty item delivered).
After raising the complaint, I was asked to send a video of the faulty item which I did straightway, however to my surprise they kept asking for video again and again (for couple of days), and this is when I kept reply to...

I put an order through ferns and petal website.For that I have made payment of 803 ₹ on[protected] for the Samee day delivery i.e.[protected] but they didn't supply my order on time . I called delivery person various of times but i did not get any response and after 2 days when i called for my money back and compensation as my occasion has been spoiled due to their bad and worst service.
Saurabh Agrawal....

I have order a cake on 7-02-23 for delivery on. 11_02_23 they said delivery is available on that location but on 10th they r saying delivery not available at that address.they said they will refund me but it's already 18th till now I don't get the refund...

Very bad experience in ordering.
Very bad experience in ordering.. I ordered flowers and cake for my husband online on[protected] for Valentine’s Day[protected].. and today is[protected] they have not yet delivered and on[protected] their delivery body told me that my parcel got rejected from my husband which was big lie. My husband didn’t even receive a call from their delivery boy not even met him. Now when am chatting which their...

Dear sir /madam
I would like to say
I ordered on[protected] from ferns and petals, which was supposed to reach on 14 Feb to the destination(Germany), unfortunately the recipient hasn't received anything which has disappointed me a lot, it was the valentine's day surprise but the services from ferns and petals have literally disappointed me
Ferns and petals literally lied to me and I would say the services from ferns...

My order was cancelled without any reason. It was for a loved one and I'm emotionally very hurt. If they didn't want to deliver then the order shouldn't have been accepted in the first place. They sent cancellation notice after hours of ordering leaving me no choice to place another gift order....

The flowers r not fresh
They r very stale
I had ordered flowers for my parents anniversary but they r in a very bad condition...

Firstly i had ordered for 1 order in the morning for one product that was cancelled because o[censored]navailability then for the other order i placed i booked for a slot for 3-6 pm which was not delivered firstly the colour was not available so they asked me to pick another colour then they didn’t deliver

Called and spoke to multiple agents but didn’t get a proper response....

I ordered flowers(order id[protected] for my wife and paid for express shipment and the same was promised to be delivered before 3 pm.
But it was on hold till 3:30pm, i asked their support which is automated bot.
Got a call from their team and who didn't help me and cancelled the order.
I am yet to recieve the refund but I see they are deducting some amount by name of convenience fee.
Very irresponsible and insensible...

On New Year Eve, 31 Dec 2022, I went to your website to order a cake for my friend's birthday which was on 01 Jan 2023.

I ordered the cake with my gmail account log in, non member and already paid for my order but during the whole process there was no upload of the payment being successfully being taken in by your company system.

I ordered the cake again now with my hotmail account log in, member and also paid...

Firstly I have been ordering from your company since so long. Today being someone's birthday i ordered a cake from your company.if you all cannot deliver the order than I should have been informed a way earlier. After taking whole day I received a call that it will not be delivered since there is no one in that area who can deliver the order. Is it my problem??? What kind of irresponsible behaviour is this?? And now when I finally cancelled...