Ferns N Petals Complaints & Reviews

Ferns n petals delivered flowers in bad condition. Now i cannot gift the flowers so it became embarrassing for me. Then when i filed complaint. They said they will send some chocolates and appology letter. But they haven't done anything and now they are not responding to emails as well. Compainy incident:[protected]

Can you tell me what are my options if they don't react to the compaint or emails?

I feel when...

Team,

I m continously emailing but no response from you guys i have placed order (Is[protected] of 2gifts which was supposed to get deliver on 8th nov and 9th nov.. Today 10th nov i got msg saying security guard refusing entry, this is completely lie i checked with my recepient there is no security guard in there building how can you ppl lie to customer's i want immediate action on this, either deliver my gifts or i want refund...

Our releatives placed order no.[protected] exbhaidooj50 &[protected]exbhaidooj5o on 9th november 2018 for delivery of sweets and roli, kumkum rice & daga instead of delivering the same, they delivered something which is highly inferior and not even one fourth of the price as the original product - even after taking into account their exorbitant prices.

When i called in the evening to their their sayeednagar bhubaneswar fern &...

I placed the order Order no. 7738602 with Ferns n petals on 7th November and after making full payment and getting their confirmation for delivery my order was not delivered.
Since it is a flower delivery website which has lot of emotions attached and they also market it that way, so i expected them to be prompt on it and at least deal it with little professional way
I had to pick them up after 2 days and they responded very...

My order number 7563313 was to be delivered on 2/11/2018 rubbish is there site I didn’t get to know the status as customer care people also take 48hrs to update. Today I get to know what I ordered was out of stock then why did you confirmed it. It was my aunts birthday and Diwali in 2 dAyS solution I get you can send flowers or cake what are you talking about. I need compensation for this? How will u do it...

The assured delivery date for this product was the 3rd of november 2018. I even got a text message with the blue dart tracking number.

But it was not delivered even on the 4th.

When i called up customer service, i was told there is nothing that can be done. They even refused to cancel this order.

This is a bhaidooj gift i wanted to send to my brother who going away on a trip. Now my brother will...

Order details
Order id: 786799
Order date: 31/10/2018
Sender detail: credit card/debit card/net banking
E-mail: [protected]@hotmail.com
Telephone: [protected]
Sender detail
Deepinder singh
[protected]@hotmail.com
[protected]
House no 3058/1, sector 44 d
Chandigarh 160047
Chandigarh
India
Gift message occasion
Many happy returns...

Hello, i had ordered a bouquet of 12 long stem roses/flowers from ferns n petals (Fnp) as shown in their website picture, for delivery to my friend in the buffalo, new york, for total amount paid rs. 6, 448/- on[protected]. I got a confirmation email from fnp confirming the order and showing the picture of the flower bouquet ordered. Order # 7541086.

On the delivery date of oct 27, 2018, the recipient got the flowers bouquet,...

I ordered birthday gift for my husband one month back (29/09/2018) to be delivered on the day of bday that was month later (27/10/18). I selected office hours for time slot as i didnot find any other option like they say. I made 5-6 request to deliver it before 4 pm. I waited for 4 days. They neither delivered it before 4pm and i called them so many times. They told it will take two more days for delivery. Now its been 6 days of shipment...

I am here in dubai & i have placed an order of rs 1299/- on 10th of oct in kerala. They told me that they wouldn’t able to deliver in given address. I cancelled my order & asked for refund. They told me that i will get my money back after 7 to 10 working days but today is 28th oct still i haven’t received my money.

It’s not about the money it’s all about the trust.
We trust your company more valuable then money.br...

The gift was supposed to reach on 12th october. So the delivery guy was been in touch with the recipient on how to reach the place. Not only the delivery guy didnt deliver the gift but he delivered it to the wrong address and the website has been update has been delivered to the correct recipient.

How can this work. That guy has no sense of bangalore address, then why the hell would you hire that guy. Its been one week and...

I have ordered one cake and two pack of chocolate and one lucky bamboo written mom. And my order no 7335227, i ordered something else but i received very low quality and the different bamboo plant and only one pack of chocolate. When i called the team the lady ms jaya she was saying ma’am please calm down and you ordered bamboo plant so currently not available on our side so we have sent you the different product and again she was telling...

I had ordered a cake n greeting card to be delivered between the time 9am and 12pm, but the order was not delivered within that time. On calling the customer care they said they're unable to contact the delivery team and have registered a complaint n stated that the issue would be looked into as soon as possible. On checking the status of the order later on i saw that my order has been put on hold and the same customer care number is saying...

The company asked me to pay rs. 499 extra for making the delivery on the selected date. Next day after the payment i received a call from them saying we won't be able to deliver on the selected date so we are going to deliver it a day later. I wrote multiple emails to them but did not receive any calls or emails from them regarding the issue. Few hours later there were mails from their support team that the ticket has been successfully closed....

I have placed order birthday cake on 30.09.2018 in fern n petals jaipur

My order id 7258988. Amt. Rs.499/-
But i have not received my order
And fnp refused to refund my money

I called in customer care many time refund my money as i not received my order
They spoil my birthday occasion
And even not refunding my money
I requested fnp to refund at least 80% of my amount but...

Customer satisfaction is not there concern.
Failed to delivery a birthday cake and expect the receipant to come and collect.
Need to know the reason why they collect 500rs for delivery.
Have audio recording of the representative promising a delivery.
On top of this i was in total in call for 2 hrs for resolution of this. Exploitation of customers
Order number is 7088980...

I had asked to delivered bouquet worth rs.1000 to churchgate today at 11.30 pm as its my father-in-laws birthday. Ordered was confirmed and the guy promised that it will be delivered on time.

I am trying to reach this guy since 11.30 pm on [protected] and he is not responding to my calls and also blocked me on whatsapp after reading my messages.

It is not about money but its about the time. It was important to...

My order no. Is 7011568. I ordered and paid for two watches on 9 september 2018 and wanted it to be delivered by 15th september. I had made a slight address mistake and because of that my delivery was not successful. So i called on the number they had provided, and made modifications to my address. They said it will come in 24-48 hours. I waited and it didn't come. I called them again and they told that they would
'see to this inconvenience'....

I had made an order of lucky bamboo plant and lucky buddha on 12 th sep for delivery on 13th september. I received a message that order has been dispatched 9in the morning. Till afternoon i dint get the order. I enquirer from customer care and they said it can be delivered any time of the day. Later i got a msg that the same has been delivered. But thx receipient dint get the delivery. I called customer case but they don’t provide and solution....

Shame on management team and your customer service team.

1. You book orders through advance online payment.

2. You take preferred scheduled delivery date and time from customer online but either deliver in advance or later than the date of occasion like birthdays, anniversaries.

3. You hurt the sentiments of the senders who request to deliver a product on a specific date to give a surprise to near...