Ferns N Petals Complaints & Reviews

Good morning, sir/mam whosoever is reading this message of mine, so i need to tell you i've asked you guys about why the picture was not sent to me while giving it to recepient as what you are supposed to do so you have not done that so i am able to manage the picture from the recepient so kindly tell me and match the picture is it kind of same gift as it can be clearly seen that flowers and decoration shown in the picture is different from what you guys had offered and what i have choosed and even though i have talked to some agent of yours while my order was in cart he called me many times to pay for the order and helped me and on the same time he has told me when asked that order will be remaining same as shown and delivery boy will call me when he would be out for delivery, he said yes so kindly tell me anyting which you guys have mentioned regarding order, have i got anything and for proof i am sending you the picture's of what i ordered and what i got. So kindly do needfull and i am writing this mail to your top authorities. So kindly do needfull. And i must tell you this is not my first experience, it is my second time and i must request you to check my history along the order. So i must request you to kindly do needfull or otherwise i will take serious legal step.
Yours cheated customer
Vibhore karakoti

As requested i have received the sender's name and contact number as of now regarding the order number:[protected], but i have not received the address of the sender yet and moreover i can't track the person who sent these items.

Please let me know whether you could provide me that so that i can send the gift back to the person.

Looking forward to you.

I got a call from the customer care regarding the issue I have raised (order id:[protected], I was informed about the sender's name but I do not know who it is.

Please let me know whether you are going to take any necessary steps accordingly to protect my privacy, or else, please provide me the contact number of that person so that I can take the necessary steps regarding this.

Looking forward to you.

This is to inform you that yesterday morning i have received a gift containing cake, chocolates, cutting knife and candles from some unknown person (Order id:[protected] via ferns n petals. The person did not share any personal details regarding his/her identity.
I called the customer care of ferns n petals asking the sender's details to return back the gift, but they told me that neither they have the permission to disclose the sender's...

I placed an international order and paid online more than 5000/- for birthday products including the delivery charges.
The order was not attempted to be delivered. They updated fake details stating the address could not be found while i have been staying at the same address for many years.

1. No delivery done.
2. No re-delivery attempt made.
3. Very rude on the call (Wait time more than 30 min)
4....

My order no. 7898984 was supposed to be delivered today. But it was not delivered and the reason mentioned was address could not be found.

For your information address was 100% complete and other companies like amazon, flipkart, archies, flower aura etc. Have been delivering orders to the same address without fail.
I tried to call customer care multiple times but it was busy even after waiting for more than 5 minutes each time. I even wrote a mail to which i got reply stating that the order has been considered executed. This is absolute fraud and such companies should be banned from operations.

I have ordered cake from ferns and petals and last moment they call us and tell that they will not be able to deliver in the area. This is really disappointing that at the time of occasion they refused to deliver and we have to face the disappointment due to this. I want this company should be given some punishment for doing such behaviour with the clients

Hi Team,

I would like to complain about Ferns N Petals about the product I bought on 14th November 2018.

The product looks like https://www.fnp.com/gift/blue-orchids-vase-arrangement?pos=17 and please find the attachment I received. I asked about replacement/refund but no one is agreed to do so. Please help me to get back my money.

Please find below reply from their team:

Dear MUKUND,

Thank you for contacting Ferns N Petals!

This is in reference to your order number: 7827061

We deeply regret the disappointing experience you had with us this time.

At Ferns N Petals, Customer Satisfaction is most important to us and it’s something that we will never compromise on. We missed an opportunity to give you an enjoyable experience with us and we sincerely apologize for it. We would like to assure you that this will not be repeated by us in the future.

Further, as per the telephonic conversation with you, we are sorry to inform you that refund in this case will not be possible. Hope you can understand our constraints.

Our company values all our customers and any feedback that is provided. It’s what keeps us improving.

We look forward to continuing our relationship with you and hope that we can serve you once again.

We value your relationship with us.

Flowerly yours,

Pooja Yadav

Team Ferns N Petals

I had ordered 4 things on my wife's birthday vide order no. 7792209, since i was out of town for office work. 1) birthday message which should have been printed or stick to the greeting card was shabbily written on a loose rough paper. 2) the teddy bear was pathetic like the one you buy from road side from a street hawker not more than rs. 20/- and it costed me rs. 300/- for a 6 inches teddy bear of poorest quality possible. 3) the lucky bamboo was almost dry when delivered and not of appropriate size as mentioned.

I would advise never to buy from this website if you don't want to ruin your mood & celebration.

Hi team,

I raised an order for delivery, while i mentioned that give me a call if any issues on delivery.

Fnp never delivered the goods as promised and make fake comments as they attempted to deliver.

I requested them to share the proof that they were not available.
I had called my dad after 9 'o clock twice to check on if he has received a call from anyone or somebody came to deliver the cake.

In case the recipient was not reachable, as you say which is not true. Why was there no call made to me??
I on submitting my order had made a clear request to the order taker as to give me a call if he is facing any issues as the time of delivery.

I suppose that you people are goofing up and just telling false stories.

There was no attempt made for delivery.
I suppose if the person is aware about the address, he could have easily gone and delivered.

The address is also not isolated location. Community center which was in the address is a prime location which anyone can know in udaipur.
These are all false claim by the fnp, pathetic service of your.

Infact i have clearly mentioned in the call yesterday, that i wont entertain any mails. I am not a free man who will keep on checking mails.
I gave them instruction to call me on my cell, still you have reached out to me on mail.

This is how i suppose you fool people and take money.

Worst service ever, please give a call at the earliest. And make sure only that person calls who has the authority to really take action.

Attempt for delivery should have a called received, but no call was received what so ever.
Why did he directly not go the address.

Thanks,
Divyanshu chhapia

I have booked a order a bouquet & cake for my husbands for his birthday and selected a morning slot for delivery i. E. 8.00am to 12.00noon. And got a confirmation mail from fnp for the same as well. But when i enquired them for status of delivery there chat support executive told me that time slot has been changed to 12.00 to 15.00 due to unavoidable reason and you have been communicated for the same via mail. Though i have not got any mail till now. I requested them to cancel the order and refund the money they disconnected the chat. And now no response.

Very poor service. Dont book from here and spoil your surprise and mood.

I have placed ordered flowers for anniversary. before place the order i have checked with customer care regarding delivery time. They told me place order and update the time with customer support for delivery time. in order only choice is standard time delivery 11 am to 9 pm. my husband's office timing is 9 am to 6 pm. i placed the order and spoke to customer support and informed about delivery time before 5pm. but till 4 pm no response....

Ferns n petals delivered flowers in bad condition. Now i cannot gift the flowers so it became embarrassing for me. Then when i filed complaint. They said they will send some chocolates and appology letter. But they haven't done anything and now they are not responding to emails as well. Compainy incident:[protected]

Can you tell me what are my options if they don't react to the compaint or emails?

I feel when big company start feeling like it's ok not deliver quality and nothing will happen to them, there should be proper legal action that customers should be able to take against them.

Team,

I m continously emailing but no response from you guys i have placed order (Is[protected] of 2gifts which was supposed to get deliver on 8th nov and 9th nov.. Today 10th nov i got msg saying security guard refusing entry, this is completely lie i checked with my recepient there is no security guard in there building how can you ppl lie to customer's i want immediate action on this, either deliver my gifts or i want refund asap

This site is no more trustable for me now, track order option is completely useless also ppl sitting in customer are lieing. Please get immediate action on this

Our releatives placed order no.[protected] exbhaidooj50 &[protected]exbhaidooj5o on 9th november 2018 for delivery of sweets and roli, kumkum rice & daga instead of delivering the same, they delivered something which is highly inferior and not even one fourth of the price as the original product - even after taking into account their exorbitant prices.

When i called in the evening to their their sayeednagar bhubaneswar fern & petals branch did not pick up the call on mobile number nor the land line number. They delvery guy has no courtesy to delver at door step instead calls down three floor., the local partner who did delivery is not interested in the proper delivery since the business has been done.
Their phone are not reachable anymore.
They have cheated us and i do not know how many such customers.
They are a total fraud and no one should do any dealing with them

I placed the order Order no. 7738602 with Ferns n petals on 7th November and after making full payment and getting their confirmation for delivery my order was not delivered.
Since it is a flower delivery website which has lot of emotions attached and they also market it that way, so i expected them to be prompt on it and at least deal it with little professional way
I had to pick them up after 2 days and they responded very coldly towards it is alright to happen that way.
They instead of apologizing or accepting their mistake immediately tried to place the order for this day which makes no sense.

When i tried to reach out to them for help i found their behavior to be very cold towards it

I need a compensation for my loss and trauma and harassment. This would also be a fine to the company o that they take care in future

My order number 7563313 was to be delivered on 2/11/2018 rubbish is there site I didn’t get to know the status as customer care people also take 48hrs to update. Today I get to know what I ordered was out of stock then why did you confirmed it. It was my aunts birthday and Diwali in 2 dAyS solution I get you can send flowers or cake what are you talking about. I need compensation for this? How will u do it

The assured delivery date for this product was the 3rd of november 2018. I even got a text message with the blue dart tracking number.

But it was not delivered even on the 4th.

When i called up customer service, i was told there is nothing that can be done. They even refused to cancel this order.

This is a bhaidooj gift i wanted to send to my brother who going away on a trip. Now my brother will not get my gift and your customer service is so pathetic that the person i spoke with did not even sound apologetic for the upsetting experience.

Order details
Order id: 786799
Order date: 31/10/2018
Sender detail: credit card/debit card/net banking
E-mail: [protected]@hotmail.com
Telephone: [protected]
Sender detail
Deepinder singh
[protected]@hotmail.com
[protected]
House no 3058/1, sector 44 d
Chandigarh 160047
Chandigarh
India
Gift message occasion
Many happy returns of the day birthday
Product quantity shipping
Enigmatic red roses 1 city - chandigarh - ₹349
Shipping date[protected]
Shipping type - free express delivery - 0
Shipping time - 16:00 - 21:00
10 dairy milk chocolate 1 ₹299
Sub-total: ₹648
Total: ₹648

Hello, i had ordered a bouquet of 12 long stem roses/flowers from ferns n petals (Fnp) as shown in their website picture, for delivery to my friend in the buffalo, new york, for total amount paid rs. 6, 448/- on[protected]. I got a confirmation email from fnp confirming the order and showing the picture of the flower bouquet ordered. Order # 7541086.

On the delivery date of oct 27, 2018, the recipient got the flowers bouquet, but the bouquet that was delivered was completely different, as, my friend sent me a picture of the bouquet received. I have all these on record with me as proof.

I sent a complaint to fnp about this and they simply responded saying and i quote..."we want to inform you that your order was delivered as per the description on the website."

So what fnp are doing is that they show products with pictures on their website and deliver a completely different and inferior product. This amounts to fraud. Kindly advise how fnp can be stopped from this fraud with future unsuspecting customers and how we can claim refund from them? I have attached pictures of the ordered flower as in their website and what they actually delivered.