Fiitjee — complaint

Sir my name is vasu, my son sri v. S. Rahul is studying inter 1st year at vijayawada fiitjtt international campus. I am working as senior accountant at office of the director of health, andhra pradesh, vijayawada. Recently 10 days back i was received a message from the fiitjee vijayawada office that to pay d. D. For an amount of rs. 15, 000/- along with some documents in original and one copy of xerox and if any doubts to contract mrs. Hima bindu. I was tried to call hima bindu for last four days and she did not replied.in the message the last date for submission of the d. D. And documents is 15.07.2019. I was send my d. D. And documents with my children on 15.07.2019. But the staff at international campus were not received the d. D. And documents duly stating that to submit the same at another campus i. E. At midcity hotel. Later i was asked the same to the principal at midcity branch vijayawada and sri trinadh and dharma garu duly requesting to issue instructions to the staff at international campus to receive the same from my children. But they did not received the same even after repeated phones from me and returned.
In this regard i would like to bring to your kind notice that mrs. Hima bindu was not lifted phone and i was asked the same to mr. Dharma and he was ridiculously answered and commented me by phone.
Further i bring to your kind notice that being stydying our children at your institution it is not possible to visit your college for submission of documents by applying casual leave every time sir.
Further i bring to your kind notice that the physics lecturer was on leave for the last 10 days and weekly and other exams were conducting to the students with out lecturer in physics.
Further the office staff of fiitjee are not lifting phone and not furnishing the information pleasantly.
For information and necessary instructions