Fiitjee — generation of enrollment number in iit genius exam

Respected sir,
My daughter registration for iit genius exam I tried to do on 20th January through my net banking, my account was debited with Rs1000/- but the registration number was not generated .I mailed fiitjee so many times but no reply I got, finally my daughter couldn't able to write the exam . Later when we went to fiitjee office in visakhapatnam at shankarmattham they showed us that the registration number was generated on 24th of February .
How a child would be able to write an exam if her hall ticket is generated after the exam?
Thus I request you to refund my amount as soon as possible as it's been already three months are over or else now I have to go to consumer court since you are not responding to my complaint which I have done so many times.