Fiitjee — I have purchased non class room program(online test series )but it is clashing with my ALLEN timings

SIr/Madam
date of incident:6 jan 2022
client name:Kanishk Jain enrollment number:[protected]

i have purchased non class room program(online test series )but it is clashing with my ALLEN timings.there is no flexibilty for concept classes as well as test series.It wasn't explained before puchasing of course .I will be unable to take them as each of the timing is clashing with alllen's timings .Sir please provide me my refund and as timing was not told before that it will clash with my classes I have paid yesterday and today I got my timetable from fiitjee which is of no use