Fire Boltt — Product not delivered and amount not refunded even after 25 days

I have oredered a Ring 2 watch, with order id[protected] and its been 25 days, they havent delivered or initiated any refund for the product.
When ever i call the customer care says that the product have not reached their ware house and they will initiate redund when the product reaches ware house. But the product is in transit from 20 days.